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| 22 Jan 2017 05:31 PM |
| Sudo here. My younger brother is 8 years old and loves to play Roblox. His account is named MxR597, but today he found that his account was banned. He came to crying, so I asked him what is wrong. He pointed at the computer screen and I see that his account is deleted. I'm reading the message and see that it says unauthorized charges, but how can an 8 year old try to phish for money. My parents are the only ones that buy him Robux and he has no access to credit cards or debit cards. I'm not sure what is exactly is going on, but my mission is to get my brother's account back. I already sent a appeal email to Rolbox, but my parents aren't able to call their customer support because the site doesn't list the ##### ####### I'm happy to receive any suggestions and comments about what else I can do to get my younger brother's account back. Any help is appreciated. Thank you for your help my fellow Robloxians. Sinecerly, SudoNaraARK |
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| 22 Jan 2017 05:49 PM |
all you can do is send email to appeals@roblox.com
the forum wont be any help they only use email |
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| 22 Jan 2017 06:05 PM |
I already sent an appeal by email to Roblox. Does this mean that he can never get his account back.
Sinecerly, SudoNaraARK |
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| 22 Jan 2017 06:16 PM |
I would put a picture of my brother's character, but I'm not sure how.
Sinecerly, SudoNaraARK |
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| 22 Jan 2017 06:20 PM |
| I guess I can post an imgur link of what his character looked like. ################################ Sinecerly, SudoNaraARK |
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| 22 Jan 2017 06:20 PM |
I guess it doesn't allow me to do that. Oh well.
Sinecerly, SudoNaraARK |
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| 22 Jan 2017 06:24 PM |
Hello, it's advised that you send appeal to the Roblox, and by the way, the "unauthorized charges" means that it was brought with credit card, however whoever owns that credit card didn't allow it, therefore cancelling it, resulting in termination of your brother's account.
Nothing you can do about it. ¯\_(ツ)_/¯ <-- This is just a signature. |
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| 22 Jan 2017 06:33 PM |
Report it to the e-mail, but state that a ban might have not happened in the location you are in.
I hate you, blah, here's my channel. https://www.youtube.com/channel/UCU2uve3T8kmjSqrJngBBC-Q |
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| 22 Jan 2017 06:42 PM |
So if someone were to refund robux and then terminate their card, then would their account get deleted? That seems extremely problematic. Also I already sent an appeal, but I just got what seems to be and automated email. This is a really unfair to someone trying to defend their younger brother.
MxR597 will be missed. |
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| 22 Jan 2017 06:48 PM |
| The email that Roblox's Appeal Team sent me contained these words, "After one month, moderation actions against an account are ineligible for review. Please only send one email for any one moderation action. Multiple emails about the same account or moderation may result in a delayed response and will not be responded to further once a determination as been made." If I can only send them one email, then how can I be sure that Roblox will help me. Also, does anyone know the ##### ###### for Roblox and if when I call that I can speak with an actual human being. MxR597 will be missed. |
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| 22 Jan 2017 06:53 PM |
This is the message that he received on his account
Account Deleted Our content monitors have determined that your behavior at ROBLOX has been in violation of our Terms of Service.
Reviewed: 1/22/2017 12:22:20 PM
Moderator Note: Account has been deleted for unauthorized charges.
Your account has been terminated.
If you wish to appeal, please send an email to appeals@roblox.com.
Logout
MxR597 will be missed. |
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LuaAxis
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| Joined: 28 Feb 2010 |
| Total Posts: 1419 |
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| 22 Jan 2017 07:18 PM |
Two of my accounts (one with BC and one with TBC) were terminated for "unauthorized charges" as well.
Zero chance of getting them back. |
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| 22 Jan 2017 07:26 PM |
I don't understand why Roblox would find the need to delete the account. Wouldn't they want to investigate the situation first or even email the account about unauthorized charges, so that the owner of the account could check with their bank or even check what transaction were made on their account.
MxR597 will be missed. |
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LuaAxis
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| Joined: 28 Feb 2010 |
| Total Posts: 1419 |
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| 22 Jan 2017 07:44 PM |
| Well, that account is gone for good. Can't recover it, knowing ROBLOX's terrible customer support. |
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| 22 Jan 2017 07:46 PM |
I could try calling them tomorrow and having my mom speak with them. If that doesn't work, then legal action I guess. LOL I don't know. This seems like a messed up way of punishing an 8 year old. I guess he's going to have to play some other games from now on.
MxR597 will be missed. |
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| 22 Jan 2017 07:48 PM |
| Did he accidentally trade a Shaggy for a rare item, which could of been stolen? Perhaps he clicked on a scam site. Or did he steal that account? What do I know? I'm just another guy. |
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| 22 Jan 2017 07:54 PM |
No he doesn't know how to trade and I made the account for him when he was like 5. He's really sad that Roblox basically for no reason. I know the ban statement says "unauthorized charges," but that just seems like so little info that I can't really trust what Roblox says.
MxR597 will be missed. |
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| 22 Jan 2017 09:42 PM |
I'm gonna try calling Roblox tomorrow. Maybe this will help his appeal.
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| 23 Jan 2017 10:29 AM |
bump
MxR597 will be missed. |
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| 23 Jan 2017 10:33 AM |
| I tried calling the ##### ###### for customer support, but Roblox's ##### ###### just ends after all of the options are said by the automated voice. This is extremely frustrating and I am losing my patience. I'm not going to give up. No operator picked on the phone even after I said the username, email, and my parent's name. Please someone help. MxR597 will be missed. |
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| 23 Jan 2017 10:39 AM |
| I just want to speak with a real human being about this situation. I've sent an email. I created a thread to get some help. I made a ###### post on the Roblox subreddit. I just don't know what to ### ###### will be missed. |
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| 23 Jan 2017 10:44 AM |
I hate when it censors words that aren't even bad. I said r e d d i t.
MxR597 will be missed. |
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| 23 Jan 2017 10:50 AM |
"unauthorized charges" I don't wanna sound pessimistic but chances are that your brother will never get his account back, if the account got terminated because of chargeback then chances of getting it back are very low.
- 𝓣𝓱𝓮𝓐𝓭𝓭𝓲𝓬𝓽𝓟𝓵𝓪𝔂𝓮𝓻 | Current RAP: R$645 | #DownWithSift |
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| 23 Jan 2017 10:57 AM |
Don't you think that that is kind of unfair. Roblox can delete your account without any notice and you basically wasted your money on Roblox. I know what the problem is with the chargeback, but this penalizes the child and gives Roblox a bad rep. I don't have anything against the admins or mods, but I pretty sure the flaw is pretty blatant. If fraud does happen on your account, why should you be penalized for something that you had no control over. This just doesn't sound right to me.
My brother is in school right now. I'm still not going to give in.
MxR597 will be missed. |
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