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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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CONFUSEDAntonio is not online. CONFUSEDAntonio
Joined: 10 Jan 2015
Total Posts: 11
12 Jan 2017 02:53 PM
When I try to log into my other account it says, "password reset required" But I do not have access to the email the account is under anymore. I tried emailing Roblox but every time I told them that I no longer have access to the email anymore they just send me the same thing saying email them from the email (That I do not have)
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OBASI887 is not online. OBASI887
Joined: 30 Apr 2014
Total Posts: 92
12 Jan 2017 03:08 PM
Reset your password.
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CONFUSEDAntonio is not online. CONFUSEDAntonio
Joined: 10 Jan 2015
Total Posts: 11
12 Jan 2017 03:10 PM
Here, let me type this in caps so you understand
I DO NOT HAVE ACCESS TO THE EMAIL THE ACCOUNT IS UNDER ANYMORE
Do you understand now?
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IthacaMedia1 is not online. IthacaMedia1
Joined: 25 Jan 2014
Total Posts: 70
12 Jan 2017 04:00 PM
You should ALWAYS have an email you can access on your ROBLOX account.

If you have any email left that you used at one point with the account, contact info@roblox.com with that email, that's enough proof to get your account back. Or if you have bought BC, give them info about the purchase. That's about all you can do at this point.
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CONFUSEDAntonio is not online. CONFUSEDAntonio
Joined: 10 Jan 2015
Total Posts: 11
12 Jan 2017 04:06 PM
I have purchased BC on that account before but I do I get info about the purchase?
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
12 Jan 2017 04:09 PM
Give ROBLOX the information you used to buy BC.

(Card, possibly the time of purchase, etc). Or, you can call them.


- Robux
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pilotjc is online. pilotjc
Joined: 17 Dec 2011
Total Posts: 208
12 Jan 2017 07:41 PM
We know youre stressed, but please dont be rude.
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OBASI887 is not online. OBASI887
Joined: 30 Apr 2014
Total Posts: 92
12 Jan 2017 07:55 PM
If you dont have a email its 100% gone.
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SilentBuddy is not online. SilentBuddy
Forum Moderator
Joined: 01 Dec 2012
Total Posts: 2010
12 Jan 2017 07:57 PM
We may be able to get your account back if you email info@roblox.com and provide us with your billing information used to purchase a Builder's Club subscription. :-]
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