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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Seeing "External Protocol Request" dialog?

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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
31 Mar 2015 04:09 PM
Are you seeing a new dialog when you click Play? Don't worry, this is totally normal. We're trying out a new way to launch games in Google Chrome. You can read more about it here:

https://en.help.roblox.com/hc/en-us/articles/204495180-ROBLOX-Chrome-Update-2015

All you need to do is check "Remember my choice for all links of this type" and click "Launch Application". Your game should launch, and you shouldn't see that dialog again.
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MrSpritex is not online. MrSpritex
Joined: 06 Feb 2015
Total Posts: 105
31 Mar 2015 04:14 PM
Yea but now I can't even join games,
It just says, "Rquesting Server,"
Then never works,
This happened at the worst time too! I finally get something good in a group and I have to go for an interview, etc. And now Im demoted because I missed the Interview, D:
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heaveheaver is not online. heaveheaver
Joined: 09 Jul 2012
Total Posts: 2662
31 Mar 2015 04:16 PM
Yup, noticed that.
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COOLPUP12345 is not online. COOLPUP12345
Joined: 02 Aug 2011
Total Posts: 14653
31 Mar 2015 04:17 PM
yeha

1m a k00l feaml
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COOLPUP12345 is not online. COOLPUP12345
Joined: 02 Aug 2011
Total Posts: 14653
31 Mar 2015 04:27 PM
w0t I hope people see this and Ill b fmaous

1m a k00l feaml
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mungoparker is not online. mungoparker
Joined: 15 Apr 2013
Total Posts: 3
31 Mar 2015 04:35 PM
It Still works, but it gave me a scare because it appeared after my computer crashed.
How will Roblox change on Chrome In the Future?
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
31 Mar 2015 04:40 PM
@MrSpriteX you can't join ANY games from Chrome now?
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ConectionPoints is not online. ConectionPoints
Joined: 21 Jan 2015
Total Posts: 500
31 Mar 2015 04:49 PM
I can't join ANYTHING! HELP TOBOT!
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Mefus is online. Mefus
Joined: 26 Sep 2013
Total Posts: 1138
31 Mar 2015 04:58 PM
Spooked me when I saw it but thanks for telling!
It keeps telling me to download when I already have installed also
So I can not play anything.
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ArchonSpeirs is not online. ArchonSpeirs
Joined: 01 Oct 2012
Total Posts: 4742
31 Mar 2015 05:05 PM
Can't joined. Also roblox player broke on my laptop I can't play any games.


remember me for centuries
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masvuj is not online. masvuj
Joined: 15 Feb 2012
Total Posts: 3041
31 Mar 2015 05:06 PM
Why am I not seeing the new games page?
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
31 Mar 2015 05:24 PM
People who are saying "I can't join any games". Can you give more details:

- What happens when you click a "Play" button?
- Are you on a Mac or PC? What version of OSX or Windows are you using?
- Are you using Chrome? Can you get into game using a different browser (eg: Safari, Internet Explorer)?

Thanks for your help.
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DXZ0MBI3117 is not online. DXZ0MBI3117
Joined: 04 Oct 2012
Total Posts: 3843
31 Mar 2015 06:27 PM
@Tobo

I have this problem with playing ROBLOX, which might make me quit.

For some reason, everytime I try to play ROBLOX, it makes this install page (I un-install and re-install), and it says "Close all instances on google chrome". I don't know whats the problem, but I can't play any games.
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LuckyLeo1231 is not online. LuckyLeo1231
Joined: 13 Aug 2014
Total Posts: 634
31 Mar 2015 06:46 PM
It took a few times i guess
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FlyHD is not online. FlyHD
Joined: 02 Oct 2011
Total Posts: 1304
31 Mar 2015 07:33 PM
What? Makes no sense. I dont see that new loading thing though. I'm clueless. Still cant join either.
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ConectionPoints is not online. ConectionPoints
Joined: 21 Jan 2015
Total Posts: 500
31 Mar 2015 07:42 PM
I am on Mac i use 10.10.2. When i click play it just sais "Cannot Connect To Servers..."
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ConectionPoints is not online. ConectionPoints
Joined: 21 Jan 2015
Total Posts: 500
31 Mar 2015 07:42 PM
I have tried on Chrome, Firefox, Opera, and safari and internet explorer, none work.
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Steven1453 is not online. Steven1453
Joined: 29 Sep 2013
Total Posts: 438
31 Mar 2015 07:55 PM
I haven't seen this dialog yet, and I am using chrome.
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TobotRobot is not online. TobotRobot
Forum Moderator
Joined: 11 Sep 2011
Total Posts: 615
31 Mar 2015 08:20 PM
@DXZombie: You need to close all of your Chrome browser windows (And quit Chrome, if you're on a Mac) before continuing installation. If you have any Chrome desktop apps (like Hangouts), you may also need to shut them down by (on windows) right-clicking on the Chrome tray icon and selecting "Exit Google Chrome".

@Steven: We are slowly rolling out the changes to all Chrome users, but we're trying to help people and make improvements as we go. That way we aren't overwhelmed with questions and problems. You'll see it soon!
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COOLPUP12345 is not online. COOLPUP12345
Joined: 02 Aug 2011
Total Posts: 14653
31 Mar 2015 09:37 PM
I can join others games, but not my game

1m a k00l feaml
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HighCholesterolBird is not online. HighCholesterolBird
Joined: 22 Dec 2013
Total Posts: 307
31 Mar 2015 09:43 PM
ROBLOX studio reinstall. Solved.
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Cyloch is not online. Cyloch
Joined: 06 May 2009
Total Posts: 2334
31 Mar 2015 09:47 PM
I have a glitch where its giving me the "install roblox" dialog. I've already installed roblox


~The secret to creativity is knowing how to hide your sources
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246Louie is not online. 246Louie
Joined: 10 Jan 2011
Total Posts: 60
31 Mar 2015 10:19 PM
PLEASE HELP
I've been trying for hours today to figure this out.
Every time I click play on ANY game on ANY browser, it wants me to install it, so I do. It has gotten to the point where I have a RobloxPlayerLauncher (26).exe in my downloads folder... Then it tells me to 'Check remember my choice' on a dialogue box, but this dialogue box never shows up, making me unable to do anything but stalk people's profile's. Please help!
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ImWithRoblox is not online. ImWithRoblox
Joined: 13 May 2008
Total Posts: 999
31 Mar 2015 11:29 PM
I saw this last week. Cool!
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Proxemics is not online. Proxemics
Joined: 30 Oct 2013
Total Posts: 2542
01 Apr 2015 07:06 AM
I either get the big dialog with an ad or the smaller dialog when I press play

go free models!
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