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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Anyone have any advice? (Items stolen, unable to get back)

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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:23 PM
So, on Sunday my limiteds were stolen by a user named Minecraftdungeon2007, I have 2SV so I believe he got in through my cookies.

I sent info@roblox an email containing information and evidence of what happened. In my explanation and evidence you could clearly see that my items were infact stolen and I did not accept the trade. They were generally helpful until it came to getting my items back, they said their records showed I had already had my items restored once before when infact I haven't had my items restored let alone emailed roblox before this incident on Sunday. They didn't give me my items back or ban the user who stole them and he's already traded away my items.

Anyone know what I should do?

Should I have my mom call or something because I'm 100% positive I haven't had my items restored previously, and I lost 88K RAP that I need to get back.

Thanks.


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:26 PM
bump


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:28 PM
*bumps thread*


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:29 PM
1


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:31 PM
Items You Gave (87,719) + 1,386

Al Capwn (46,814)

Valkyrie Helm (34,382)

Supa Fly Cap (5,874)

Purple Unicorn Knit (649)


ITEMS YOU RECEIVED

(106) Joyful Bell Helmet (106)


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:31 PM
Anyone?


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chocolate17178 is not online. chocolate17178
Joined: 22 Mar 2014
Total Posts: 133
20 Dec 2016 07:31 PM
Users can not "steal" items, but I would be careful who uses your computer. The problem is most likely that you forgot to log out and someone got on the computer you were using. I would change my account information and always remember to log out.
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:33 PM
Thank you for your response but, 1.) I have no idea who minecraftdungeon2007 is, and I have my own ######## protected laptop and 2SV enabled. 2.) Items You Gave (87,719) + 1,386 Al Capwn (46,814) Valkyrie Helm (34,382) Supa Fly Cap (5,874) Purple Unicorn Knit (649) ITEMS YOU RECEIVED (106) Joyful Bell Helmet (106) What would you call this?
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:35 PM
bumped


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:37 PM
2


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chocolate17178 is not online. chocolate17178
Joined: 22 Mar 2014
Total Posts: 133
20 Dec 2016 07:37 PM
It may not be you, if anyone else has your account information ( even parents ) can leak the information while not meaning to ( ex leaving mail opened after a roblox mail message ). When in doubt, change your account info.
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:39 PM
I'm positive my account was accessed through cookies because I've heard of people within the same time frame having their accounts accessed and their limiteds stolen through cookies.


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:39 PM
3


R$30
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chocolate17178 is not online. chocolate17178
Joined: 22 Mar 2014
Total Posts: 133
20 Dec 2016 07:42 PM
Someone would have to have access to your cookies. Delete them and change your account info. If your browser supports a private browsing mode, use that.
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 07:43 PM
I just deleted my cookies, and I think it was a plugin I downloaded.


R$30
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chocolate17178 is not online. chocolate17178
Joined: 22 Mar 2014
Total Posts: 133
20 Dec 2016 07:46 PM
If you have an antivirus you should allow it to do a full system scan. Just remember to delete those cookies, no matter how tasty they sound.
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sloth_speed is not online. sloth_speed
Joined: 11 Apr 2011
Total Posts: 381
20 Dec 2016 07:52 PM
this happened to me once aswell

one time i got a virus on my computer and he stole my valk

but i emailed roblox and they restored it

but then like 3-4 years later someone stole my sparkle time fedora, fuchsia, classic fedora, and a bunch more

stayed away from roblox for almost 2-3 weeks after that and i felt better


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 08:14 PM
Yeah but I should be able to get my items back because I haven't had them restored before. And I wouldn't be as frustrated if they at least banned the guy who did it.


R$30
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Untethered is not online. Untethered
Joined: 11 Jun 2010
Total Posts: 10359
20 Dec 2016 08:15 PM
if they can't restore your items, there's nothing you can do

try telling them that you've never asked for your items to be restored and what their records show


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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 08:17 PM
Thanks for your response,

I did, and they said:

"We're sorry but we're unable to provide you with any further information or response regarding this inquiry. We encourage you to review the previous information sent to you as we have provided you with all that we can at this time. However, if you need further assistance with a different matter, please don't hesitate to let us know."


R$30
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Untethered is not online. Untethered
Joined: 11 Jun 2010
Total Posts: 10359
20 Dec 2016 08:18 PM
welp, i don't think there's anything you can do
sorry :(


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Purple_Belt is not online. Purple_Belt
Joined: 02 Apr 2016
Total Posts: 817
20 Dec 2016 08:19 PM
I would not trust any users that you don't know. Even though if you believe that they won't scam you or will, do not trust them no matter what.

You don't need to, but if you wanna trade I am find with that.


That is a good thing to send a email to ROBLOX.
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 08:19 PM
I get it if they can't restore my items, but at least ban the person who stole them.


R$30
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Coolguy9939 is not online. Coolguy9939
Joined: 17 Jun 2015
Total Posts: 10024
20 Dec 2016 08:20 PM
Let's all report him so he could get a poison ban (report minecraft dungeon)
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NoradActualJr is not online. NoradActualJr
Joined: 25 Jun 2012
Total Posts: 448
20 Dec 2016 08:23 PM
The worst part is he lost 40k of my RAP in 3 days trading, which shows he clearly didn't earn them.


R$30
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