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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Help for Can't Play or Can't Update ROBLOX

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ReeseMcBlox is not online. ReeseMcBlox
Forum Moderator
Joined: 04 Sep 2007
Total Posts: 4328
27 May 2010 01:10 PM
Post here info about the problem here.
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MrNicNac is not online. MrNicNac
Joined: 29 Aug 2008
Total Posts: 26567
27 May 2010 04:23 PM
But most of the problem lies because people Uninstall roblox when using the Test server. And when this happens, roblox is not completely removed off and some files still exist like the ones in the registry. When people try to install roblox again they get errors because it doesn't completely re-install, thus leading to missing files and such. I fixed my problem by manually deleting all the files I could find that had any contact with roblox.
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ReeseMcBlox is not online. ReeseMcBlox
Forum Moderator
Joined: 04 Sep 2007
Total Posts: 4328
27 May 2010 04:35 PM
MrNicNac that is good info. Can you please take the survey so we can get your system info?
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MrNicNac is not online. MrNicNac
Joined: 29 Aug 2008
Total Posts: 26567
27 May 2010 04:36 PM
Of course, I have completed the survey and the information has been sent.
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SSWarrior77 is not online. SSWarrior77
Joined: 26 Sep 2008
Total Posts: 1062
27 May 2010 05:13 PM
I Really Hope you guys fix this problem soon :D I filled out the survey
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mjemje is not online. mjemje
Joined: 28 Mar 2009
Total Posts: 25787
27 May 2010 06:06 PM
Hi reese! I'm not having this problem. However, earlier, my character NEVER loaded. I couldn't play ROBLOX anymore. My computer was wiped out (can't remember why) and now it's fine.
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wahoojie is not online. wahoojie
Joined: 27 May 2009
Total Posts: 5524
27 May 2010 06:07 PM
Thank you guys! I've been getting alot of help from the Roblox staff lately and I really appreciate it! I was having problems downloading, but I did pretty much what NicNac did which solved that problem, but now when I try to join a game an error message pops up saying "An unexpected error has occured and Roblox needs to quit, we're sorry!". Anything you guys can do would be great!
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MrNicNac is not online. MrNicNac
Joined: 29 Aug 2008
Total Posts: 26567
27 May 2010 07:37 PM
wahoojie, that is something I also did; and also had the problem, I figured out I had finally got my studio back. Yay! But then, I realized I didn't delete all the files that like to hide in the "Temporary" folder. (which, ironically, are permanent). This interfered with my game joining. So, in shorter terms, you might have missed some there and possible inside the registry:

In the run bar, (vista search bar) type, regiedit.
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Cjslick is not online. Cjslick
Joined: 11 Jul 2009
Total Posts: 2130
27 May 2010 08:07 PM
I was updating once and it shut down... Did not click cancele or X, just shut down

Figured out why... Enabled Java Auto Update... So ROBLOX shut down...
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wahoojie is not online. wahoojie
Joined: 27 May 2009
Total Posts: 5524
27 May 2010 08:35 PM
It says that the temporary folders are no longer in the temporary folder, and I have to locate them before I delete them...
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xXxXxdragonxXxXx is not online. xXxXxdragonxXxXx
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Joined: 30 Dec 2008
Total Posts: 30113
27 May 2010 08:36 PM
I like this! Just found this in Builderman's Knowledge base.
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rosman4000 is not online. rosman4000
Joined: 27 Nov 2008
Total Posts: 14729
27 May 2010 08:41 PM
Pin this thread
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megamario640 is not online. megamario640
Joined: 07 Jun 2008
Total Posts: 15967
27 May 2010 08:42 PM
[ Content Deleted ]
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Gamer2da is not online. Gamer2da
Joined: 16 Feb 2009
Total Posts: 10046
27 May 2010 08:44 PM
Can you help me? Ive only played roblox a couple times on this Comp

I took the Survey too.
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kjpayne is not online. kjpayne
Joined: 25 May 2010
Total Posts: 1
27 May 2010 10:42 PM
i cant download it can u help me
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izzatnasruna is not online. izzatnasruna
Joined: 09 Jun 2009
Total Posts: 1927
28 May 2010 04:40 AM
I think I can answer this. Open Windows Task Manager(Ctrl+Alt+Del) then go to process then search for "roblox.exe" or "RobloxApp.exe" click on it then stop the process(End Process)
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Justin3613 is not online. Justin3613
Joined: 16 Jul 2008
Total Posts: 15
28 May 2010 07:53 AM
Justin3613
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edster100 is not online. edster100
Joined: 30 Mar 2009
Total Posts: 156
28 May 2010 09:36 AM
ok
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edster100 is not online. edster100
Joined: 30 Mar 2009
Total Posts: 156
28 May 2010 09:39 AM
i did do all of them and i go on roblox test site! does that help it?
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TheAmazingBlockman is not online. TheAmazingBlockman
Joined: 25 Oct 2009
Total Posts: 3445
28 May 2010 11:27 AM
Okie dokie.
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Piedude777 is not online. Piedude777
Joined: 01 Oct 2008
Total Posts: 10017
28 May 2010 02:39 PM
Thanks Reese!
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wahoojie is not online. wahoojie
Joined: 27 May 2009
Total Posts: 5524
28 May 2010 06:19 PM
:D I'm so happy! I found Roblox studio, it was hidden in my computer :/ If you can't find roblox studio, press CTRL + ALt + DELETE and open up the tast manager, go to Processes and find RobloxApp, right click it and say open file location, and there it is!
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SonicFan11403 is not online. SonicFan11403
Joined: 19 Sep 2009
Total Posts: 1667
28 May 2010 11:23 PM
I can't go in my place, i click play then it loads like usual but when it shows
the Bricks:(number) Connectors:(number)
it just stays at 0 then it says this game has shut down can you give me advice or tell me what i can do?
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chariblock is not online. chariblock
Joined: 22 Jul 2008
Total Posts: 40
29 May 2010 04:20 AM
i dont even get into that mine doesnt even show if anybody is playing then it makes me run something which opens annother roblox and it still doesnt work.......but roblox studio works
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hoganmaster5 is not online. hoganmaster5
Joined: 27 Jun 2009
Total Posts: 72
29 May 2010 09:46 AM
Well, One thing you can do is go on to your internet browser and redownload Roblox aand it will oben a new Roblox program. Hope this helped you!
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