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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My redeemed cards didn't work

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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 11:39 AM
I went to Gamestop and personally purchased a brand new $40 unused game card. I scratched off the silver and entered the code, and it said "An error occured" and no changes to my credit changed. I entered the code again and it said "code already redeemed". No changes to my credit was made. What happened?


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 11:45 AM
I emailed info@roblox.com about the problem


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 12:21 PM
Still no reply. I redeemed a $25 dollar card a minute ago and the same problem occurred.


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iiExploi is not online. iiExploi
Joined: 12 Jul 2016
Total Posts: 9
01 Nov 2016 12:24 PM
People are using a java script to steal game card it's simple to do but i feel bad for you just give money to you parents and ask them to buy you robux/bc online
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 12:31 PM
I'm pretty sure that's not the problem, but if it is, I no longer have the money to purchase another card.


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jeda777 is not online. jeda777
Joined: 16 Feb 2016
Total Posts: 1
01 Nov 2016 01:14 PM
I bought about four cards from BEST BUY/ a total of 10.00 ea/ just tried to use a new one and nothing happened
can u check into it.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 01:24 PM
Rip my money, I guess.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 01:26 PM
Just got an email back. Here's what it said:

Dear Zeedax

Thank you for contacting ROBLOX support.

Our team is aware of this issue and currently working to ensure it's resolved. Please continue to watch for further updates, as we are always working to improve the ROBLOX experience and resolve any current issues. We appreciate your patience while work to correct this.

Sincerely,
James
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iiExploi is not online. iiExploi
Joined: 12 Jul 2016
Total Posts: 9
01 Nov 2016 02:10 PM
Mk they said that to me when i was buying obc for a year and it took my money and they would not give me a refund
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hzro is not online. hzro
Joined: 31 Dec 2011
Total Posts: 1160
01 Nov 2016 02:19 PM
If I was you I would just wait a few hours and if it is still doing it go back to where you purchased it. But the email said it will be fixed so.


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Software_Inc is not online. Software_Inc
Joined: 02 Oct 2016
Total Posts: 14
01 Nov 2016 02:21 PM
If you have the receipt, I suggest going back to the store and returning it and ask for a new one. If it still doesn't work I will buy it online or just get a refund and buy robux / BC
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do_om is online. do_om
Joined: 22 Jun 2014
Total Posts: 306
01 Nov 2016 02:43 PM
It will take a day or two to get a reply from Roblox and you'll likely be asked for your Roblox account name[if you didn't put it in the first message], the game card code, and information from the receipt. Then wait another day or so for a reply.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 03:05 PM
I went back to GameStop, and they said they couldn't refund it because they don't give out the codes, roblox does; they're just a middle man selling the cards.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 03:36 PM
@Do_om I got a reply, I copy pasted the reply in this forum.


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do_om is online. do_om
Joined: 22 Jun 2014
Total Posts: 306
01 Nov 2016 03:54 PM
That is just an automated reply to let you know they received your message. The next one will be from an actual customer service rep.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 03:55 PM
I hope it comes soon, then.


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do_om is online. do_om
Joined: 22 Jun 2014
Total Posts: 306
01 Nov 2016 03:56 PM
omg I'm an idiot and failed to take the time and read that post '-' I'm surprised you received such a generic response from a rep.
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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 03:58 PM
Yeah, it doesn't give me much hope that they are trying to resolve the issue.


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 04:11 PM
Apparently other people are having the same issue?


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Aunnestyy is not online. Aunnestyy
Joined: 02 Aug 2016
Total Posts: 630
01 Nov 2016 04:19 PM
well then...
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PlatinumLxnar is not online. PlatinumLxnar
Joined: 02 Nov 2013
Total Posts: 1000
01 Nov 2016 04:25 PM
i got from James too


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 04:40 PM
R+ says nobody owns any of the new card items yet, so I'm assuming nobody's cards are working yet


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 05:05 PM
Yes, other people are experiencing this problem, apparently.


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 05:19 PM
bump


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Zeedax is not online. Zeedax
Joined: 08 Nov 2009
Total Posts: 24415
01 Nov 2016 05:32 PM
Waiting for that helpful email still :(


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