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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX App

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DyingDespair is not online. DyingDespair
Joined: 20 Mar 2011
Total Posts: 3687
10 Oct 2016 08:27 AM
The ROBLOX app won't let me buy the robux. I tried uninstalling/reinstalling, I tried using a friends phone, I tried turning my phone off and on again but it won't do anything. I don't know if it's down or something. Also, I'm using iOS 10 on an iPhone 5S, if you wanted to know.

Can someone help me please?
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Automatical is not online. Automatical
Joined: 10 Aug 2014
Total Posts: 359
10 Oct 2016 09:30 AM
Use a computer when buying it.


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AshtonSarkar is not online. AshtonSarkar
Joined: 19 Sep 2015
Total Posts: 37
10 Oct 2016 10:05 AM
Hello ############# I will give you a few ideas ## #### 1st off, don't spam the "Buy Robux" button as it may charge your Apple account more than you'd like it too. Once you've entered ## #### Apple ######## give it a few minutes before attempting to purchase it again. If this does not work, consider clearing your iPhone's RAM by doing the following Hold the Home Button and Sleep/Wake Button until the slider appears, rather than sliding to turn off your phone press the home button until the slider disappears. What does this do? It simply clears the RAM (Random Access Memory). This should speed up your iPhone and clear up any issues with all your apps. If this method doesn't work, it could be a bug within ###### (assuming you've tried restarting your phone, ############ the app, and such). If you come to believe it's an issue with ROBLOX, send an ##### to the ROBLOX support team. They will be able to assist you further. Signed, AshtonSarkar
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
10 Oct 2016 11:12 AM
What does it say when you try to purchase R$?


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DyingDespair is not online. DyingDespair
Joined: 20 Mar 2011
Total Posts: 3687
11 Oct 2016 06:12 AM
@Automatical I do not want to use a credit card.

@Borsy It doesn't say anything, it shows something like a buffering symbol for a second or two and then it disappears and nothing happens.
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
11 Oct 2016 06:21 AM
ROBLOX might block your attempt to purchase anything if your device is rooted/jailbroken.


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DyingDespair is not online. DyingDespair
Joined: 20 Mar 2011
Total Posts: 3687
12 Oct 2016 09:14 PM
My device is not rooted nor jail broken.
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DyingDespair is not online. DyingDespair
Joined: 20 Mar 2011
Total Posts: 3687
14 Oct 2016 05:12 AM
Bump.
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byc14 is not online. byc14
Joined: 03 Dec 2012
Total Posts: 657
14 Oct 2016 08:45 AM
It may be possible that you just haven't received the ROBUX you purchased yet, due to the fact that the ROBLOX app may process it slower (ROBLOX also informs you about this upon purchasing anything).

If this problem does not "solve itself" in 24 hours contact ROBLOX billing support.
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DyingDespair is not online. DyingDespair
Joined: 20 Mar 2011
Total Posts: 3687
14 Oct 2016 01:25 PM
Okay, I tried it and it didn't show up for nearly a couple hours and it still hasnt shown up. I plan on getting billing support later today.
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LUKEHARLEY1991 is not online. LUKEHARLEY1991
Joined: 23 May 2010
Total Posts: 742
14 Oct 2016 01:32 PM
It a bug due roblox is updating.
2 more days IoS players get a amazing update!


[This Signature is to show that no one is normal.]
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