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MYO FY // Serving Guide

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XTT9 is not online. XTT9
Joined: 06 Aug 2013
Total Posts: 192
01 Oct 2016 03:47 AM
Hello!

If you are a Yogurt Maker, and are unsure of how we serve customers here at MYO, this guide will tell you what to do!

[COUNTER]

First, you will go behind our counter and a customer will come up to you. You will greet them by saying something along these lines ''Welcome to MYO! How may I help you?'' then the customer will state their order. Once they have finished ordering, you will ask if they would like to wait at the counter for their order, or sit at a table (as we also do table service here at MYO). If they would like to sit at a table, ask them to follow you to one. You will tell the customer that you are going to get their order once they are settled and comfortable (whether they are at the counter, or sitting at a table). When you are done getting their order, you will come out the kitchen and greet them again by saying something along the lines of ''Here you go, sir / ma'am'' and use the Hand-to gui at the side of your screen. Once you have given them the order you will say something like ''Enjoy!'' and let them know that if they needed any further assistance they should come back up to the counter.

NOTE: The order limit (ammount of items a customer can order) is 5 items maximum.

[HAND-TO GUI]

There is a hand-to-hand item gui we use here at MYO to give items to the customers. You must be holding the item you want to give in your hand, then click on the hand-to button at the side. A drop down list of names will appear. From there on, you must click on which name you want to give the item to. Once you have done that, the item will be transfered to the customers inventory. Of course, you will have to repeat that process if there are multiple items you want to give.

[HOW TO ACT WHEN SERVING]

You should always be polite and towards a customer when serving. If they are being rude to you, or trolling, you should show a mature attitude, and refer to our warnings guide.

[MACHINES]

The coloured machines that are in a line against the windows are the Yogurt Machines. On each one they will say a different flavour, so pick the flavour that the customer ordered. You will need to click on a bowl first and then hold the bowl and go up to the yogurt machine for the yogurt to dispense into the bowl.

We have three different types of coffee machines, Espresso, Regular and Decaf. You must first grab one of the Coffee Cups (the cups with the MYO logo on them) and hold the cup in your hand. Then you will go up to the machine with your cup and make the cup touch the machine dispenser.

We also have a fizzy drinks machine, with different choices such as fanta, coke and pepsi. You must be holding a fizzy drinks cup to use this machine (located next to the drinks machine). MYO CUPS DO NOT WORK ON THIS MACHINE! You will hold the cup and put it against the flavour of drink the customer ordered.

I hope this guide has helped you if you were unsure about how to serve customers, and what the machines do! :)



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