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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Audio File Can't Be Uploaded

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NormalNerd is not online. NormalNerd
Joined: 16 May 2014
Total Posts: 38
06 Sep 2016 04:30 PM
I am trying to upload an audio file, but then a message pops up saying, "Upload failed. Are you sure this is a valid audio file?" The audio file is less than 8 MB, and it is an .mp3 file. Does anyone have any answers to this problem?
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FloweryMonkeyboy5 is not online. FloweryMonkeyboy5
Joined: 19 Sep 2012
Total Posts: 528
06 Sep 2016 04:33 PM
Other users reported this problem. The servers are most likely overloaded because there are too many audio files coming in at the same time. Try it again later or maybe even tomorrow.
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NormalNerd is not online. NormalNerd
Joined: 16 May 2014
Total Posts: 38
06 Sep 2016 04:34 PM
Thank you for the response.
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FloweryMonkeyboy5 is not online. FloweryMonkeyboy5
Joined: 19 Sep 2012
Total Posts: 528
06 Sep 2016 05:06 PM
No problem.
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ALegitFox is not online. ALegitFox
Joined: 27 Jun 2011
Total Posts: 2232
06 Sep 2016 05:12 PM
Try checking the kbp/s of the audio. If it's high (320kbp/s), then that might be the problem. You can also try to down it to something like 192kbp/s or 160kbp/s.
It could also mean that your audio exceeded the audio limit.
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dertbags is not online. dertbags
Joined: 17 Jul 2010
Total Posts: 1971
20 Sep 2016 01:39 PM
?
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Realixty is not online. Realixty
Joined: 31 Aug 2014
Total Posts: 1381
20 Sep 2016 01:40 PM
I've heard that if you audio file is exactly at two minutes it cannot be uploaded, it has to be a few seconds before. e.g 1:58, 1:57, 1:56 etc..


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dertbags is not online. dertbags
Joined: 17 Jul 2010
Total Posts: 1971
20 Sep 2016 01:43 PM
Tried that still doesn't budge
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Realixty is not online. Realixty
Joined: 31 Aug 2014
Total Posts: 1381
20 Sep 2016 01:45 PM
That is very odd, I'm not sure what to suggest. It may seem pointless but give ROBLOX an email?


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dertbags is not online. dertbags
Joined: 17 Jul 2010
Total Posts: 1971
20 Sep 2016 01:47 PM
It actually uploaded just now after attempting to do so about 10x
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Realixty is not online. Realixty
Joined: 31 Aug 2014
Total Posts: 1381
20 Sep 2016 01:48 PM
That's great! :)


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dertbags is not online. dertbags
Joined: 17 Jul 2010
Total Posts: 1971
20 Sep 2016 01:49 PM
Thanks for the suggestions nonetheless
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Realixty is not online. Realixty
Joined: 31 Aug 2014
Total Posts: 1381
20 Sep 2016 01:50 PM
You're welcome!


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