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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: " Driver Update required "

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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 05:05 PM
I just received this,my computer runs ROBLOX perfectly,why does it give me this error?
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TimeTicks is not online. TimeTicks
Joined: 27 Apr 2011
Total Posts: 27115
13 Sep 2016 05:06 PM
probably unrelated to roblox.

check windows updates or go to to device manager to see if a driver is malfunctioning. Otherwise ignore the error


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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 05:08 PM
DirectX version is 11.2
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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 05:09 PM
it's related to roblox the game told me i needed a drive upgrade
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TimeTicks is not online. TimeTicks
Joined: 27 Apr 2011
Total Posts: 27115
13 Sep 2016 05:10 PM
https://en.help.roblox.com/hc/en-us/articles/203312790-Graphics-Problems


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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 05:13 PM
^ that didn't help at all
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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 05:32 PM
Bump,and how do you update your driver?
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ALEX_DANDI is not online. ALEX_DANDI
Joined: 05 Jul 2016
Total Posts: 1
13 Sep 2016 05:33 PM
bro me too I don't why I hope they fix this
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haileybabyx is not online. haileybabyx
Joined: 22 Jul 2016
Total Posts: 8
13 Sep 2016 07:00 PM
a lot of people are having this issue,
i'm pretty sure something is messed up with roblox.
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Blastermax12310 is not online. Blastermax12310
Joined: 15 May 2011
Total Posts: 10
13 Sep 2016 07:01 PM
yes and the page they put up dose not help any I'm just as much in the dark as you guys are.
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 07:14 PM
you need to update your graphics card drivers, this varies too much depending on which GPU you have so we cant provide a simple answer


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nak400 is not online. nak400
Joined: 23 Jul 2006
Total Posts: 128
13 Sep 2016 07:15 PM
^ not an admin

having this same problem
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 07:30 PM
just go to your card manufacturer web page and you should find instructions for updating drivers


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Alysus is not online. Alysus
Joined: 01 Jan 2013
Total Posts: 5893
13 Sep 2016 07:34 PM
check microsoft webiste


https://www.roblox.com/Heavy-Breathing-Cat-item?id=285017687 *heavy breathing*
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Blastermax12310 is not online. Blastermax12310
Joined: 15 May 2011
Total Posts: 10
13 Sep 2016 07:44 PM
yes but what if the your directx driver is at it's best? because I have directx 12 and I windows 10 so why do I need to update my driver if it is the best that it can be?
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 07:46 PM
directx isn't the drivers
directx is a software made by microsoft, completely different and separate from your GPU drivers


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Blastermax12310 is not online. Blastermax12310
Joined: 15 May 2011
Total Posts: 10
13 Sep 2016 07:50 PM
so then why is it when I go to the page about you need an update then why does it tell me I need an directx update?
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 07:54 PM
it is unrelated to directx, please contact your card manufacturer for further help


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Blastermax12310 is not online. Blastermax12310
Joined: 15 May 2011
Total Posts: 10
13 Sep 2016 07:55 PM
mk thanks
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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 08:04 PM
Borsy,you are being un-clear (in my opinion) Please provide ..a little more help?
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 08:07 PM
contact your graphics card manufacturer for help updating the drivers


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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 08:08 PM
my PC is HP brand
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Borsy is not online. Borsy
Joined: 31 Jul 2014
Total Posts: 15111
13 Sep 2016 08:11 PM
i cannot help as some have different types of gpus, as i said please contact your graphics card manufacturer for further help.


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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
13 Sep 2016 08:17 PM
What is a GPU? Sorry if I sound like an idiot.
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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
14 Sep 2016 07:18 AM
bump
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