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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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ReeseMcBlox is not online. ReeseMcBlox
Forum Moderator
Joined: 04 Sep 2007
Total Posts: 4328
16 Oct 2010 12:38 PM
This help is for players who know their password is correct, but they can't log in. Or, they log in and play but then get logged out of ROBLOX browser or games.

You should try the steps on this help page:
https://www.roblox.com/Login/Help.aspx

For users who forgot their password:
Please try using the "Forgot your password?" link below the Login button. This will send a letter to the address on your account that will allow you to reset your password. If you do not appear to receive the email, please be sure to check your junk/spam folders. If you still can't log in send a help request to info@roblox.com
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ToaHeroLewa13 is not online. ToaHeroLewa13
Joined: 16 Aug 2009
Total Posts: 16962
16 Oct 2010 01:43 PM
Thanks. That could have helped a lot, but I did it on my own ;D
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legogenie is not online. legogenie
Joined: 24 Oct 2008
Total Posts: 647
16 Oct 2010 01:51 PM
True dat.
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mmaexpert is not online. mmaexpert
Joined: 23 Jul 2010
Total Posts: 3
16 Oct 2010 02:34 PM
I know this is out of subject but please fix the Ambassador Program
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Hi891 is not online. Hi891
Joined: 26 May 2009
Total Posts: 23237
16 Oct 2010 02:58 PM
[ Content Deleted ]
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denty315 is not online. denty315
Joined: 12 Oct 2008
Total Posts: 16937
16 Oct 2010 03:06 PM
K thanks reece.
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denty315 is not online. denty315
Joined: 12 Oct 2008
Total Posts: 16937
16 Oct 2010 03:07 PM
I get logged out randomly every so often, it gets on my nerves alot.
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Fred802 is not online. Fred802
Joined: 18 Jul 2009
Total Posts: 4542
16 Oct 2010 03:14 PM
Yes.. sometimes I click play and notice that im a guest.
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Clayguy247 is not online. Clayguy247
Joined: 03 Sep 2008
Total Posts: 3394
16 Oct 2010 03:25 PM
PAIG WUN! No Im fine.
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Chewie98 is not online. Chewie98
Joined: 14 Dec 2008
Total Posts: 3222
16 Oct 2010 04:22 PM
I never really have problems,but if I do I know who to thank for fixing them. :)
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kyle90038 is not online. kyle90038
Joined: 17 Jan 2010
Total Posts: 10841
16 Oct 2010 04:38 PM
Thanks
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denty315 is not online. denty315
Joined: 12 Oct 2008
Total Posts: 16937
16 Oct 2010 05:55 PM
Thanks for the help again reese, anything you can do 'bout the thumbnail glitches though?
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CHOKA is not online. CHOKA
Joined: 08 Dec 2009
Total Posts: 3384
16 Oct 2010 08:23 PM
I logged in once and i ended up playing as another account...
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sgtbrad56 is not online. sgtbrad56
Joined: 03 Aug 2009
Total Posts: 6736
17 Oct 2010 01:49 AM
LOl
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PeterPeter5000 is not online. PeterPeter5000
Joined: 12 Jul 2009
Total Posts: 6168
17 Oct 2010 06:18 AM
Two days ago I kept getting logged off, I used the link u just typed.
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Pikachu474 is not online. Pikachu474
Joined: 14 Oct 2008
Total Posts: 1596
17 Oct 2010 08:46 AM
Thanks, this really helped me!
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jojo23709 is not online. jojo23709
Joined: 01 Mar 2009
Total Posts: 4628
17 Oct 2010 09:50 AM
Mmkai
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Rob498 is not online. Rob498
Top 50 Poster
Joined: 05 Sep 2008
Total Posts: 42722
17 Oct 2010 11:52 AM
No, I'm okay at the moment.
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kirbymarioguy is not online. kirbymarioguy
Joined: 24 Jun 2009
Total Posts: 59
17 Oct 2010 12:15 PM
I have a sorta diffrent problem, here is some info on my setup:



Windows Version:Windows XP Service Pack 3
Internet Browser:Internet Explorer 8 (I am pretty sure anyways)
Internet Connection:Wireless
Router Model: Linksys Compact Wireless-G USB Network Adapter
Anti Virus Software: AVG Free 8.5, Malwarebyte's Anti-Malware (Free) | Side note: Yes, my family is really poor.
Firewall Software:Built-in Windows Firewall software, disabling doesn't help.
Error Message:You have lost connection to the game & Failed to connect(ID=15)
Description of Game:All online games
Roblox Version: Current, it FORCES you to update to latest version.
Extra Information that may be useful: This all started to happen after one of the updates, I forgot what update, but I think it was 3 ago. Or 2. But it works fine on my brother's laggy computer. He also has about the same setup.
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hobflut is not online. hobflut
Joined: 27 Aug 2009
Total Posts: 1659
17 Oct 2010 01:16 PM
OMG I STILL AM!
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AssuringSpider is not online. AssuringSpider
Joined: 16 Oct 2010
Total Posts: 73
17 Oct 2010 01:54 PM
This hasn't happened to me, but good job fixing it for most users!
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oliver1028 is not online. oliver1028
Joined: 14 Dec 2008
Total Posts: 4098
18 Oct 2010 01:53 AM
I went onnto forums and it logged me out..
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Piedude777 is not online. Piedude777
Joined: 01 Oct 2008
Total Posts: 10017
18 Oct 2010 01:50 PM
I can't log in! It redirects me back to the login page! I can only log in on Google Chrome!
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ninjawarriorG4 is not online. ninjawarriorG4
Joined: 12 Sep 2008
Total Posts: 4051
18 Oct 2010 03:29 PM
...
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crazywaffleman1 is not online. crazywaffleman1
Joined: 05 Dec 2009
Total Posts: 781
18 Oct 2010 05:11 PM
Yeah, My Brother Kept Getting Logged Out After He Played games, He Was Ready To Kill The Computer When I Told Him About This, Thanks!
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