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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Issue with buying robux

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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
01 Sep 2016 07:26 PM
Hello, today I was going to buy 80 robux and unlock some new games and such. I am 11 years old so my parents have to approve my request. So I got my mom to let me buy some robux. Then I sent her the request and when she approved it, I still had ZERO robux. 0! Like really! Anyway so I restarted roblox and waited for it to load. And bang, I still had 0 robux. What a waste! Can you please fix this or give me suggestions on what to do. Thx -Coolio ;)
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LeCookieYT is not online. LeCookieYT
Joined: 15 Jan 2012
Total Posts: 77
01 Sep 2016 07:28 PM
1. You can't buy just 80 robux. 2. YOu don't "send a request" she has to enter her payment information. 3. If there is actually some way you did buy robux email info@roblox.com about it with proof.


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Silicti is not online. Silicti
Joined: 07 Nov 2012
Total Posts: 8242
01 Sep 2016 07:32 PM
Where exactly did you buy it?
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
01 Sep 2016 07:33 PM
Well on mine it said I could buy 80 for 99¢ :P and yes she has to put here information and approve it. ;P
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
01 Sep 2016 07:33 PM
I bought it on the roblox app
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Silicti is not online. Silicti
Joined: 07 Nov 2012
Total Posts: 8242
01 Sep 2016 07:34 PM
Oh.

Transactions from mobile take a little longer than website based sales.

Try waiting a few days.

:)
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
01 Sep 2016 07:35 PM
Ok thanks ;) I'll try that and reply in a few days if I veneer get the. ;)
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SargentIron is not online. SargentIron
Joined: 01 Jul 2010
Total Posts: 328
01 Sep 2016 07:44 PM
If that doesn't work,contact ROBLOX support! Just wait,and when the robux comes enjoy!
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
03 Sep 2016 05:06 PM
2 days later and no robux and I emailed roblox help and it said it was,put in an outbox and rejected. Btw I am jailbroke on iOS 9.3.2
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Keviyn is not online. Keviyn
Joined: 14 Mar 2011
Total Posts: 10134
03 Sep 2016 06:49 PM
email roblox about it

could it also be possible that your mother entered some wrong information, or misclicked thinking it worked

did you, yourself see it say something like "Purchase Completed" or anything of that sort, was there any money deducted from the pay source from your mother? if not then it is possible she never actually bought anything


⠀⠀⠀⠀⠀⠀⠀⠀⠀⠀Seeds sprout roots, weeds spread like wildfire, every rose has its thorn.
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Chaddaking is not online. Chaddaking
Joined: 07 Oct 2015
Total Posts: 8143
03 Sep 2016 07:09 PM
I think your mom entered wrong information ?
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livefordanight is not online. livefordanight
Joined: 25 Apr 2015
Total Posts: 289
03 Sep 2016 08:35 PM
Cancel the purchase so you can get a refund and buy the robux again.
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1lloyd11 is not online. 1lloyd11
Joined: 07 Apr 2012
Total Posts: 961
03 Sep 2016 09:16 PM
OH it's because your device is jailbroken! I'd be more careful next time, cause buying robux on something like ^ that's jailbroken might have been the problem


ChEck oUt ma new SHIRT https://www.roblox.com/FEEL-THE-NOOB-item?id=495343293
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1lloyd11 is not online. 1lloyd11
Joined: 07 Apr 2012
Total Posts: 961
03 Sep 2016 09:17 PM
OH it's because your device is jailbroken I'd be more careful next time, cause buying robux on something like ^ that's jailbroken might have been the problem


ChEck oUt ma new SHIRT https://www.roblox.com/FEEL-THE-NOOB-item?id=495343293


ChEck oUt ma new SHIRT https://www.roblox.com/FEEL-THE-NOOB-item?id=495343293
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
06 Sep 2016 03:58 PM
Guys just to make this clear. She entered nothing wrong, I got a notification that she had approved and put in her info right, also there is an option to buy 80 robux in the app, and I did email info@roblox.com 3 days ago (they haven't responded yet), and I am Jailbroken on iOS 9.3.2
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chatowillwin is not online. chatowillwin
Joined: 21 Jan 2014
Total Posts: 8417
06 Sep 2016 04:02 PM
Maybe the jailbreak you have disabled purchases and just steals your credit card info. Some jailbreak ######## do that, although I highly doubt that is the case. if it isn't, then I bet the transaction didn't go through, and I suggest either buying it on PC, or buying it again.
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Coolio197 is not online. Coolio197
Joined: 25 Aug 2016
Total Posts: 13
06 Sep 2016 04:07 PM
I am aware that it may have been jailbreak that made the purchase fail. I emailed ############## 3 days ago and I'm still waiting for them to respond, thx for the help guys :)
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livefordanight is not online. livefordanight
Joined: 25 Apr 2015
Total Posts: 289
07 Sep 2016 05:02 AM
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livefordanight is not online. livefordanight
Joined: 25 Apr 2015
Total Posts: 289
07 Sep 2016 05:05 AM
fml i got hashtagged

I don't think it's about your jailbreaked device, since it happened to me too but the difference is that I'm using android. Just search for a way on how to refund the robux (normally it'll ask a reason, but your reason is valid anyways) and buy it again :)


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