Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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| 17 Aug 2016 09:22 PM |
My builders club just recently ran out, and i didnt have enough money for the auto renewal.
So i added more money to my account and its been roughly 10 minutes and i still do not have Builders club. Whats the issue.
It wont let me cancel and it wont take my money and give me buiilders club. What am i supposed to do.
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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bigdawg21
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| Joined: 21 Jul 2006 |
| Total Posts: 322 |
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| 17 Aug 2016 09:42 PM |
Hey there,
Try manually renewing using this link.
https://www.roblox.com/upgrades/paymentmethods?ap=1
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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| 17 Aug 2016 10:42 PM |
| Ended up saying "Transaction Declined by Bank" thanks for attempting to help me though! |
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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| 18 Aug 2016 12:41 PM |
| It's been well over 12 hours and I still cannot renew my membership, cancel my autorenewel, or even manually buy a new membership |
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| 18 Aug 2016 01:34 PM |
Send an email to info@roblox.com or check out this link, it could possibly help.
https://en.help.roblox.com/hc/en-us/categories/200213820-Billing |
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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| 18 Aug 2016 05:16 PM |
| I'm emailing them now but that's still a 2-3 day wait. |
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AhsanVII
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| Joined: 26 Sep 2013 |
| Total Posts: 116 |
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| 18 Aug 2016 09:53 PM |
Add a little more than the amount you first added for the BC. Conversation rates & tax take part of this, if you live outside the US.
All though, make sure that you still have the money with your bank. It's rather good to wait 2-3 days and get a response, rather than you messing up your bank card.
You can also, cancel out your membership. And re-buy the plan, you were going for!
Hope, I helped!
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Pastelly
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| Joined: 22 Mar 2014 |
| Total Posts: 2547 |
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| 18 Aug 2016 10:31 PM |
"You can also, cancel out your membership. And re-buy the plan, you were going for!"
Thats one of the main issues. Since it is trying to auto-renew it wont let me cancel.
And i do have enough money in my account for taxes and such so idk whats going on! :?
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