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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Builders Club Auto-Renewal Issue

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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
17 Aug 2016 09:22 PM
My builders club just recently ran out, and i didnt have enough money for the auto renewal.

So i added more money to my account and its been roughly 10 minutes and i still do not have Builders club. Whats the issue.

It wont let me cancel and it wont take my money and give me buiilders club. What am i supposed to do.


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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
17 Aug 2016 09:38 PM
bump


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bigdawg21 is not online. bigdawg21
Joined: 21 Jul 2006
Total Posts: 322
17 Aug 2016 09:42 PM
Hey there,

Try manually renewing using this link.

https://www.roblox.com/upgrades/paymentmethods?ap=1


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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
17 Aug 2016 10:42 PM
Ended up saying "Transaction Declined by Bank" thanks for attempting to help me though!
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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
18 Aug 2016 08:57 AM
Bunp
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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
18 Aug 2016 09:46 AM
Bump
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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
18 Aug 2016 12:41 PM
It's been well over 12 hours and I still cannot renew my membership, cancel my autorenewel, or even manually buy a new membership
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RazorbladeDolls is not online. RazorbladeDolls
Joined: 05 Dec 2011
Total Posts: 1218
18 Aug 2016 01:34 PM
Send an email to info@roblox.com or check out this link, it could possibly help.

https://en.help.roblox.com/hc/en-us/categories/200213820-Billing
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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
18 Aug 2016 05:16 PM
I'm emailing them now but that's still a 2-3 day wait.
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AhsanVII is not online. AhsanVII
Joined: 26 Sep 2013
Total Posts: 116
18 Aug 2016 09:53 PM
Add a little more than the amount you first added for the BC. Conversation rates & tax take part of this, if you live outside the US.

All though, make sure that you still have the money with your bank. It's rather good to wait 2-3 days and get a response, rather than you messing up your bank card.

You can also, cancel out your membership. And re-buy the plan, you were going for!

Hope, I helped!


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Pastelly is not online. Pastelly
Joined: 22 Mar 2014
Total Posts: 2547
18 Aug 2016 10:31 PM
"You can also, cancel out your membership. And re-buy the plan, you were going for!"

Thats one of the main issues. Since it is trying to auto-renew it wont let me cancel.



And i do have enough money in my account for taxes and such so idk whats going on! :?


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