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Re: ROBLOX support! Help meh!

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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 12:25 AM
I've been locked out of my account and I can't login or reset pass.

I've attempted to email them 2 days ago but they haven't responded yet, and I decided to e-mail them again.

How long will it take but I really want my account back, no limiteds have been taken or anything it's been 2 days since I had access.


My username on ROBLOX is spaced_username


devSpaced
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Vitandus is not online. Vitandus
Joined: 06 Nov 2010
Total Posts: 4970
10 Aug 2016 12:28 AM
https://forum.roblox.com/Forum/ShowPost.aspx?PostID=195807146

read other op posts
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iBarch is not online. iBarch
Joined: 20 Jun 2015
Total Posts: 703
10 Aug 2016 12:30 AM
It normally takes 3-4 business days, you might get a response soon!
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 12:33 AM
@vitandus

That means it's not me only having the issue?


devSpaced
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Robloxinaterr is not online. Robloxinaterr
Joined: 26 Jul 2014
Total Posts: 14824
10 Aug 2016 12:34 AM
well mine took a couple of months to reply but goodluck
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Shaddap24 is not online. Shaddap24
Joined: 29 Oct 2014
Total Posts: 2392
10 Aug 2016 12:35 AM
who is meh.
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 12:36 AM
me


devSpaced
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iiElemento is not online. iiElemento
Joined: 07 Aug 2011
Total Posts: 141
10 Aug 2016 12:38 AM
Oh, I've been locked out of my account twice. about a year ago and 5 months ago. ROBLOX responded in an hour and 30 minutes to 2 hours for both times, they are the best staff evaaa! They let me update my security. I'm sure you will get your account back in no time too! Just be patient.
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Vitandus is not online. Vitandus
Joined: 06 Nov 2010
Total Posts: 4970
10 Aug 2016 12:38 AM
also i found out that if you c/p the first draft you sent before their auto-reply & send it again they might reply quicker
i do it, always worked for me
but since its backed up it might take longer
& its not just you, dev
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 12:47 AM
Thing is a I live in Europe and if I call them, they might ring me up in the middle of night I am sleeping.

This is a second time I've been locked out, and what do you mean by c/p can you please explain?


devSpaced
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Vitandus is not online. Vitandus
Joined: 06 Nov 2010
Total Posts: 4970
10 Aug 2016 12:50 AM
copy your whole message you first sent them, click reply to their auto message, paste it & send
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Vitandus is not online. Vitandus
Joined: 06 Nov 2010
Total Posts: 4970
10 Aug 2016 12:50 AM
make sure to include your users
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chugmilk is not online. chugmilk
Joined: 28 May 2011
Total Posts: 5756
10 Aug 2016 12:51 AM
yeah include your users don't forget.


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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 01:00 AM
I just did it, and I am waiting now.


Does calling help?


devSpaced
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iBarch is not online. iBarch
Joined: 20 Jun 2015
Total Posts: 703
10 Aug 2016 01:09 AM
Calling is only for billing issus, they'll redirect you to heir email if its anything else.
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chugmilk is not online. chugmilk
Joined: 28 May 2011
Total Posts: 5756
10 Aug 2016 01:10 AM
good


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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 01:35 AM
Please help moderators?

I tried contacting them through twitter too.

I dm'ed the official handle of ROBLOX (@ROBLOX) and I tweeted at their support (@InfoAtROBOX) but they keep directing me to email support.

I've gained my account access by calling them before and now they don't have it?


devSpaced
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 02:17 AM
bump!


devSpaced
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xXEliGamesXx is not online. xXEliGamesXx
Joined: 09 Jul 2013
Total Posts: 1701
10 Aug 2016 02:21 AM
Months? Mine took only 1 day then they replied o.o




ooooimoutahere🏃🏾💨
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 02:28 AM
I really need their help..


devSpaced
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Otherworldliness is not online. Otherworldliness
Joined: 27 Jun 2016
Total Posts: 3385
10 Aug 2016 02:29 AM
Just be patient they're really backed up at the moment.

It will most likely take at least another three days for you to get a response. Posting a thread isn't going to help that.
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Vitandus is not online. Vitandus
Joined: 06 Nov 2010
Total Posts: 4970
10 Aug 2016 02:30 AM
their email is set back
you might have to wait a couple days
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xXEliGamesXx is not online. xXEliGamesXx
Joined: 09 Jul 2013
Total Posts: 1701
10 Aug 2016 02:42 AM
^^ True they just will delete the thread lol



ooooimoutahere🏃🏾💨
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devSpaced is not online. devSpaced
Joined: 08 Aug 2016
Total Posts: 115
10 Aug 2016 03:40 AM
Oh well, lemme take a shot in the dark.


devSpaced
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NuclearAtomizer is not online. NuclearAtomizer
Joined: 04 Aug 2015
Total Posts: 535
10 Aug 2016 03:40 AM
"meh"


please just no


kek
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