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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Can't reset my p-w0rd ?

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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 10:08 AM
Here's the situation: I tried to log on my main account about 2 days ago,only to see that somehow ROBLOX sent me a "security notification" asking me to reset my p-w0rd. At first,i thought "no big deal" to myself,but then..

I did everything as instructed,entered the correct credentials ( yes,my e-mail is entirely valid,linked to my main acc and is in active use ) but when i hit the "Reset p-w0rd" link,i get a message saying that it was a success and i should have received a new message, but when i open my inbox, there's ZERO new messages. Not in the junk mail folder,not anywhere. I re-tried over and again about 15-20 times over a timespan of an entire day,making sure that all credentials were correct and double-checked, but i still receive not a single one of that dreaded account reset message.

So i contacted the official roblox e-mail ,explained all details and waited patiently for my ticket, then all i got in return was a reply-b0t automated message from a certain Leorna ( which i'm convinced is not a real person ) basically telling me to click the button harder.

I replied with a second message,telling them that nothing still worked at all. But i got the EXACT SAME copy-pasted message from the EXACT SAME bot.

A few moments before posting this thread,i sent a third message,asking specifically to not be replied with an auto-reply bot.( inb4 i receive the same copy-paste message )

I have no clue what to do at the moment and i'm quite afraid i'll receive another useless bot message. Could any of you guys suggest me on what to do to gain ownership of my account again ?

Thanks,and forgive the hashtags if you find any,because i created this account yesterday.
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 10:21 AM
Bump

pl0s halp.
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Kriky56 is not online. Kriky56
Joined: 24 Mar 2014
Total Posts: 24
05 Aug 2016 10:25 AM
heheh

that's one long post, luckily (well not really lucky for me) I already know the problem

Basically, your screw--ed

Roblox doesn't seem to use anything but the automatic one
The reset was completely random and didnt happen to everyone
but even if you do get the email, the link just takes you to a reset page, which will always say invalid ticket and not let you do anything.

Your only option is to harrase the mods into action I guess, send em all pms asking for help.
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 10:40 AM
rip i guess

PM the staff on their ROBLOX accounts ?
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JamezBlaze is not online. JamezBlaze
Joined: 23 Oct 2008
Total Posts: 13
05 Aug 2016 11:59 AM
I have met the same issue, save for the difference in which a fellow named Andrew has responded to me twice, with the exact same message. I understand that they have a lot to deal with, but if it doesn't work the first time, why don't they look over the issue and try another solution?
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 12:05 PM
Bump.

I really need help.
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 01:01 PM
bump

Really,roblox ?
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 01:20 PM
bump

it was an account with 11K robux plz
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 02:09 PM
Still no reply to the message i sent. Apparently it is too much to ask to speak to an actual human being at the roblox HQ.
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qqtt991 is not online. qqtt991
Joined: 14 Dec 2007
Total Posts: 1387
05 Aug 2016 02:12 PM
Try Twitter.


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TheAtomicBlueberry is not online. TheAtomicBlueberry
Joined: 06 Aug 2015
Total Posts: 942
05 Aug 2016 02:17 PM
call roblox
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 02:22 PM
what if i'm an horrible english speaker,rip

and they don't reply on the twitter either. As if they're thinking that if they ignore a problem hard enough, it'll eventually go away.

10/10 roblox user support
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holyghostfire is not online. holyghostfire
Joined: 25 Dec 2014
Total Posts: 4
05 Aug 2016 02:45 PM
SOMEONE PLEASE TELL ME WHAT THE TICKET NUMBER MEANS. I GOT IT BUT I WASN'T SURE WHAT IT DID SO I IGNORED IT DOES IT HAVE ANY SIGNIFICANCE IN GETTING MY ACCOUNT BACK?
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MisterAtomic is not online. MisterAtomic
Joined: 26 Jul 2016
Total Posts: 134
05 Aug 2016 02:55 PM
@Alt, Just try to call roblox. Tell them that you are not that good with English and ask if they have someone who speaks your language there.
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iiNerbaz is not online. iiNerbaz
Joined: 30 Mar 2014
Total Posts: 2629
05 Aug 2016 02:56 PM
Contact roblox:
info@roblox.com
888-858-blox


-iiNerbaz
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 02:59 PM
I'll probs try to call them.
Thanks for the helpful replies.
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holyghostfire is not online. holyghostfire
Joined: 25 Dec 2014
Total Posts: 4
05 Aug 2016 03:10 PM
Bump what does ticket number roblox gives you do?
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holyghostfire is not online. holyghostfire
Joined: 25 Dec 2014
Total Posts: 4
05 Aug 2016 03:49 PM
Bump
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RainbowBunchie is not online. RainbowBunchie
Joined: 17 Apr 2010
Total Posts: 3469
05 Aug 2016 04:26 PM
oh wow i literally just posted the same thread basically

didn't know this was a widespread-ish issue

both my main and one of my alts got hit with the surprise "we reset your pw lol!" security thing

so now i am on this

my alt alt
:(
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Alt_Account11 is not online. Alt_Account11
Joined: 04 Aug 2016
Total Posts: 37
05 Aug 2016 06:18 PM
bump so a mod/staff can see this. Considering to quit for Blox city.
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ryen5642 is not online. ryen5642
Joined: 18 Jun 2016
Total Posts: 12016
05 Aug 2016 06:40 PM
Contact info@roblox.com and tell them that you got locked out of your other account.


https://forum.roblox.com/Forum/ShowPost.aspx?PostID=194455891&PageIndex=1
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RougeEmberBlade is not online. RougeEmberBlade
Joined: 16 Feb 2012
Total Posts: 17
05 Aug 2016 11:02 PM
same exact issue for me
I spent a lot of money on this game and i have clockwork headphones.
If I don't get my account back I'm gonna take this further than just emailing and getting a response from bots.
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Only1Playar is not online. Only1Playar
Joined: 06 Dec 2014
Total Posts: 150
06 Aug 2016 03:10 AM
All I get are bot replies from the same bots andykind, andewkind and leornakind.
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