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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX stole my money.

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Anthony_GFX is not online. Anthony_GFX
Joined: 12 Mar 2016
Total Posts: 10
05 Aug 2016 10:53 AM
I tried to buy robux and bc yesterday and I have receipts from Apple confirming my purchases but they never finalized on ROBLOX and I sent 2 emails to roblox and 1 to Apple and I haven't got a reply from either. Someone tell me why I'm not getting my robux
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Kenji2G is not online. Kenji2G
Joined: 28 Jun 2016
Total Posts: 131
05 Aug 2016 11:33 AM
PROBABLY typed the wrong username or something xDD



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Anthony_GFX is not online. Anthony_GFX
Joined: 12 Mar 2016
Total Posts: 10
05 Aug 2016 05:30 PM
Lol you're funny but no, I didn't I put all the correct information, still haven't got my stuff, roblox needs to step up its game.
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casperm8 is not online. casperm8
Joined: 15 Sep 2008
Total Posts: 425
05 Aug 2016 05:32 PM
Go ahead and email info@roblox.com

Buying things on android/ios has been getting issues lately.
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Anthony_GFX is not online. Anthony_GFX
Joined: 12 Mar 2016
Total Posts: 10
05 Aug 2016 05:37 PM
E-mailed 2 times yesterday and 1 time today, I shouldn't have to wait forever to get my product, nor should I wait for roblox to feel the need to message me back.
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TheInfinityFalse is not online. TheInfinityFalse
Joined: 07 Jul 2011
Total Posts: 74
05 Aug 2016 06:34 PM
Hello,

Roblox is just experiencing technical issues in their system, so you will need to contact Roblox Support at info@roblox.com

Remember, you gotta explain about what had happened to your payment, and include the proof of payment in the email too.

Good luck with your problem.
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Anthony_GFX is not online. Anthony_GFX
Joined: 12 Mar 2016
Total Posts: 10
05 Aug 2016 08:20 PM
I'm not new to purchases, and I can read, I emailed the billing info my account name, sent screenshots of my apple receipts, reported a problem to Apple, still nothing back and I'm getting furious.
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TheInfinityFalse is not online. TheInfinityFalse
Joined: 07 Jul 2011
Total Posts: 74
05 Aug 2016 08:32 PM
It takes at least three days for roblox to reply back.


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Anthony_GFX is not online. Anthony_GFX
Joined: 12 Mar 2016
Total Posts: 10
05 Aug 2016 08:35 PM
Apple sends back within 48 hours though ;)
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