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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:08 PM
Hello,


Today I am here to suggest my of "Live Chat".


Live Chat is basically an online way with staff replying to you in a chat room. Instead of sending emails back and forth to the company your replying to, you can simply go into a chatroom with another staff member, as soon as they are ready to help you.

This would save a lot of time with replies, and get all the things you need to know down pat, and every time you replied saying "Thank you, also, what does this do?", they would reply within a few seconds/minutes.

Really makes the experience of ROBLOX Much easier, without having any actual application open.

Summary:


A chatroom where you talk to a staff member that can reply to each question or inquiry you have, and helps you get your problems solved easily, and is efficient instead of using the daily email.

You also (depends if they want to do this) can select an issue, a category it would go under and then be sent to that certain staff group handling that category.


Hopefully this is implemented as I see it as a vital asset to ROBLOX, and they really need it.


Have a nice day!


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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:11 PM
If there are any questions, or concerns, feel free to message me. I am open to answering any questions or concerns, and will do my best to answer them.


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TheAtomicWaffle is not online. TheAtomicWaffle
Joined: 22 Feb 2014
Total Posts: 4701
04 Aug 2016 10:11 PM
support


my memes>yours
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Dowc is not online. Dowc
Joined: 01 Apr 2013
Total Posts: 2759
04 Aug 2016 10:11 PM
Support this is genius
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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:11 PM
Thanks Waffle!


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IceSkream is not online. IceSkream
Joined: 27 Feb 2014
Total Posts: 3728
04 Aug 2016 10:12 PM
wouldnt this idea call for roblox hq to hire more workers?
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timothy40454 is not online. timothy40454
Joined: 05 Sep 2010
Total Posts: 643
04 Aug 2016 10:13 PM
Suh-port.

Tix Or Riot


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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:13 PM
Possibly, but we have to factor in that other websites and game producers are starting to add this in, so it'll definitely be a big feature big companies will want/have in the future, because Customer Support is VERY important.


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TheAtomicWaffle is not online. TheAtomicWaffle
Joined: 22 Feb 2014
Total Posts: 4701
04 Aug 2016 10:13 PM
yea it would but there could also just be like a waiting list, like you would request to get in and an admin would tell you a specific time to get on the chat at


my memes>yours
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timothy40454 is not online. timothy40454
Joined: 05 Sep 2010
Total Posts: 643
04 Aug 2016 10:13 PM
@Ice, yeah, but they'll be more faster to respond.


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OpticUniversse is not online. OpticUniversse
Joined: 15 Mar 2016
Total Posts: 2833
04 Aug 2016 10:14 PM
When the summary is longer than the "long" version.
Either way, support.


OpticUniversse // Send me Trades \\ YT: /channel/UCRQLMp34VHsl_zRBh8sAnNA
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Dowc is not online. Dowc
Joined: 01 Apr 2013
Total Posts: 2759
04 Aug 2016 10:15 PM
It also gives more job openings
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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:18 PM
@Optic


Sorry, I was just trying to make the tldr people not say that, oh well.

Also, if you want to look at a company that does this, look at the company "EA".


They have a livechat for millions of customers, and you can select a game, category then issue and you'll be redirected to a staff member as soon as they can help you.

Of course the game part wouldn't be there, just a category then issue, so you wouldn't actually need as many staff members to resolve issues.


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undish is not online. undish
Joined: 28 Oct 2014
Total Posts: 12090
04 Aug 2016 10:24 PM
Support!


𝓣𝓗𝓔 𝓑𝓐𝓖 𝓞𝓕 𝓛𝓜𝓐𝓓 - вαgσғℓιgнт -
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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:25 PM
Thanks @Undish!


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undish is not online. undish
Joined: 28 Oct 2014
Total Posts: 12090
04 Aug 2016 10:27 PM
@jai

Of course!

This would help not only the community but ROBLOX itself.

Great idea.


𝓣𝓗𝓔 𝓑𝓐𝓖 𝓞𝓕 𝓛𝓜𝓐𝓓 - вαgσғℓιgнт -
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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:31 PM
Thanks! I totally agree!


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KiyoshiMadoka is not online. KiyoshiMadoka
Joined: 18 Sep 2014
Total Posts: 1230
04 Aug 2016 10:32 PM
support


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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:35 PM
Thanks @kiyoshi


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ChabTheCreationist is not online. ChabTheCreationist
Joined: 02 Aug 2016
Total Posts: 94
04 Aug 2016 10:38 PM
yeah i'll just wait a couple of hours for a mod to attempt to answer my question.


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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:39 PM
@chab


You don't wait hours...

You wait a minute usually, max.



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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:46 PM
We need more support to make this a reality! :)


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isc88 is not online. isc88
Joined: 30 May 2013
Total Posts: 27545
04 Aug 2016 10:48 PM
support


isc88 2,671 R$15,833
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Jaitix is not online. Jaitix
Joined: 03 May 2014
Total Posts: 17724
04 Aug 2016 10:48 PM
Thanks! @isc


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ConfuzzledKerbals is not online. ConfuzzledKerbals
Joined: 13 Mar 2013
Total Posts: 1739
04 Aug 2016 11:32 PM
support


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