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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Can't play since the new update.

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LegendaryReaver is not online. LegendaryReaver
Joined: 14 Jun 2014
Total Posts: 16
21 Jul 2016 08:48 AM
Hey there, guys.. I'm having a roblox issue and it really makes me nervous.
The story is that I was playing yesterday normally at around 1 AM and then I went off to sleep. At the morning, I woke up and tried to play a game since I wanted to check it out and then I let it load up, but the Roblox never launched. I stood there waiting 5-10 mins, yet nothing popped up.
I am using a Windows 10, I tried re-installing the game, uninstalling it, I tried Chrome since I am using Mozilla and it still doesn't work. It happened after the new update and I think that's the issue since other players are also a part of this, unable to play games. I am really depressed since I can't have fun atm and I would love to get help for this..
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Outrun1986 is not online. Outrun1986
Joined: 10 Jun 2015
Total Posts: 802
21 Jul 2016 08:50 AM
Same with me, but with the TEXTURES.
I mean I can play but some textures or parts just won't load.
It began after the new update.


you found my siggy, have a pointless congratulation
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briandude500 is not online. briandude500
Joined: 14 Nov 2013
Total Posts: 35
21 Jul 2016 08:51 AM
Email ROBLOX about the issue and they might help you!
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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 08:52 AM
Rocrap has all this money and still doesn't care enough to fix their game
You all asked for this :')
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LegendaryReaver is not online. LegendaryReaver
Joined: 14 Jun 2014
Total Posts: 16
21 Jul 2016 08:59 AM
I can't seem to find the email of ROBLOX, info@roblox.com. doesn't work in my email thingy ;/
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LegendaryReaver is not online. LegendaryReaver
Joined: 14 Jun 2014
Total Posts: 16
21 Jul 2016 09:03 AM
Nevermind, I wrote it wrong.
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BatVigilante is not online. BatVigilante
Joined: 14 Dec 2014
Total Posts: 2051
21 Jul 2016 09:13 AM
Me and a few other people are having the same problem, hopefully the game will get fixed soon!
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evilmedi is online. evilmedi
Joined: 22 Aug 2013
Total Posts: 16
21 Jul 2016 10:22 AM
i'm having the same problem loading forever try disabling ad-blockers or something that fixed the problem, well only once...
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CuteLittleOshawott is not online. CuteLittleOshawott
Joined: 16 Jun 2013
Total Posts: 5
21 Jul 2016 10:43 AM
Oh wow, i'm not the only one. I'm here restarting my computer, ending all the roblox related tasks on Windows Task Manager after 5 minutes have passed and then try to join a different game each time. Still nothing opening. Task Manager says roblox is open when it's not actually.
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xanderab is not online. xanderab
Joined: 19 Dec 2009
Total Posts: 216
21 Jul 2016 10:45 AM
I'm having the same issue on Windows 10. I look in the task manager and I see Roblox appear in background processes for 2 seconds then disappears studio works though. I also can't even uninstall Roblox .


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Naaslarum is not online. Naaslarum
Joined: 06 Jan 2013
Total Posts: 2097
21 Jul 2016 11:06 AM
Can't play since the update aswell.


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hjmom0607 is not online. hjmom0607
Joined: 09 Nov 2015
Total Posts: 2
21 Jul 2016 12:09 PM
Same thing is happening to me since the last update. I try to open game and it starts loading and then nothing. I'm using windows 10 and Microsoft edge
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nekonecha is not online. nekonecha
Joined: 09 Jul 2016
Total Posts: 3
21 Jul 2016 12:17 PM
same problem here -.-
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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 12:53 PM
Great now I can't play games

>paying for a broken product
XD
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Henrykingfire is not online. Henrykingfire
Joined: 18 Sep 2014
Total Posts: 771
21 Jul 2016 12:58 PM
Yea, I have the same problem
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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 01:05 PM
Nvm fixed it :D
Have fun not playing games, noobs
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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 01:06 PM
wait
Rocrap changed something and I don't know how to allow it in my firewall now
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LegendaryReaver is not online. LegendaryReaver
Joined: 14 Jun 2014
Total Posts: 16
21 Jul 2016 01:08 PM
How did you fix it?
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Hail_Octavio is not online. Hail_Octavio
Joined: 20 Jul 2016
Total Posts: 31
21 Jul 2016 01:10 PM
assuming he probably used firewalls but idk
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MarkyMarkBlox is not online. MarkyMarkBlox
Joined: 12 Mar 2010
Total Posts: 6715
21 Jul 2016 01:12 PM
Weird, the same problem is occuring with me, I allowed ROBLOX through firewall and it's still not working... So I'm guessing it's ROBLOX itself... Yea, I upgraded to Windows 10 not so long ago and no problems really occurred until it said ROBLOX started updating and then after that... Nothing since....


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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 01:12 PM
My problem is different than yours

But try this
1. Go to the game page
2. Open your browser console (F12 or right-click > Inspect Element)
3. Paste this:
Roblox.VideoPreRollDFP.isExcluded = function(e) { return true; };
console.log(Roblox.VideoPreRollDFP.isExcluded());

4. Click the play button
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BatVigilante is not online. BatVigilante
Joined: 14 Dec 2014
Total Posts: 2051
21 Jul 2016 01:20 PM
DON'T TYPE THAT, ONE OF MY JAVASCRIPT-BLOCK PLUGINS BLOCKED IT AND SAID IT HAD FILTERED A POTENTIAL CROSS-SITE SCRIPTING XXS ATTEMPT FROM [CHROME]. WHATEVER YOU DO DON'T TYPE THAT IN!
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Hail_Octavio is not online. Hail_Octavio
Joined: 20 Jul 2016
Total Posts: 31
21 Jul 2016 01:22 PM
mine errored and said something needed to be served as https service or something
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batistapowerbonbtla is not online. batistapowerbonbtla
Joined: 16 Dec 2011
Total Posts: 2203
21 Jul 2016 01:27 PM
Those errors aren't from my code

// Disables video ads
Roblox.VideoPreRollDFP.isExcluded = function(e) { return true; };

// Outputs whether it worked
console.log(Roblox.VideoPreRollDFP.isExcluded());

All it does is change a value to true
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Hail_Octavio is not online. Hail_Octavio
Joined: 20 Jul 2016
Total Posts: 31
21 Jul 2016 01:29 PM
just trying to settle down the all caps guy who thought he installed a keylogger
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