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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Solution to Avatar Customization Error

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Jestined is not online. Jestined
Joined: 03 May 2014
Total Posts: 31
01 Jul 2016 11:47 AM
Although this isn't a fix, I would like to shed some light on the situation.

Over the years, this bug has been occurring in the community for as long as I can remember (2012) and there is no fix to it. You simply must wait.

I would expect that the bug will be fixed within an hour.

I believe the reason this occurs is when they add new hats, they sometimes leave out support for it in the Avatar Customization feature, thus meaning it doesn't work at all.

Reply with any questions you have.

NOTE: This will occur on all platforms and accounts, unless you haven't updated ROBLOX.
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Pon_yo is not online. Pon_yo
Joined: 05 May 2014
Total Posts: 607
01 Jul 2016 11:48 AM
Isn't going to be fixed in an hour.
It's been going on since early this morning.


#code print (" Ponyo likes ham. ~<3")
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Jestined is not online. Jestined
Joined: 03 May 2014
Total Posts: 31
01 Jul 2016 11:50 AM
Sorry I meant within a day :)
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PetWonderings is not online. PetWonderings
Joined: 31 Jan 2016
Total Posts: 54
01 Jul 2016 12:07 PM
Hey guys! I just figured out a solution, so I will try to spread the word! :D

Okay, here is the solution: Just go on your profile and click on the Inventory button. Then you can click on any button ( shirts, hats, faces, etc,) and click on the Options button on the right hand corner. Click on Wear Item to wear it and Vóla! You are wearing it! Sorry if I was too harsh on demanding an explanation. C:
Have fun and be safe! -Wonder

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Jestined is not online. Jestined
Joined: 03 May 2014
Total Posts: 31
01 Jul 2016 12:22 PM
This is a matter of not being able to navigate the avatar section, not being unable to wear the items being shown
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Jestined is not online. Jestined
Joined: 03 May 2014
Total Posts: 31
01 Jul 2016 12:23 PM
It looks like everybody is reposting what I said in their own words :/
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PetWonderings is not online. PetWonderings
Joined: 31 Jan 2016
Total Posts: 54
02 Aug 2016 09:27 PM
Now we cannot buy things...it says that there was an error...seriously Roblox..
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