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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: i have a problem renewing my bc

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gamehacker99 is not online. gamehacker99
Joined: 17 Dec 2007
Total Posts: 10261
04 Jun 2016 12:42 PM
so im using my debit card to renew my bc and for some reason it said "Transaction Declined by Bank"

can anyone help me?


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gamehacker99 is not online. gamehacker99
Joined: 17 Dec 2007
Total Posts: 10261
04 Jun 2016 02:46 PM
bump


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kicker is not online. kicker
Joined: 30 Nov 2006
Total Posts: 3940
04 Jun 2016 02:55 PM
Talk to the bank that the card is registered to and make sure you're entering the right information. If the bank isn't doing anything, email info@roblox.com


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gamehacker99 is not online. gamehacker99
Joined: 17 Dec 2007
Total Posts: 10261
04 Jun 2016 02:58 PM
@kick well it's not registered with the bank and it's not supposed to be registered with the bank since it's like those debit cards that are gift cards


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kicker is not online. kicker
Joined: 30 Nov 2006
Total Posts: 3940
04 Jun 2016 02:59 PM
Oh like a Visa gift card... hm... maybe they didn't activate it at whatever store it was bought at?


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SophiaBrinn is not online. SophiaBrinn
Joined: 01 Aug 2015
Total Posts: 15
04 Jun 2016 03:08 PM

When i buy bc, I buy it on my phone because it does the same exact thing on the computer thats happening to you.. Try buying BC On a diffrent device and it might help you. if not, call your bank and ask why this is happening and maybe your bank can help you out..

Hope this helped!!
(:


-SophiaBrinn
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gamehacker99 is not online. gamehacker99
Joined: 17 Dec 2007
Total Posts: 10261
04 Jun 2016 03:47 PM
@kicker i have already bought bc with it and now it doesnt work anymore


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RedEarSlider is not online. RedEarSlider
Joined: 21 Dec 2013
Total Posts: 23385
04 Jun 2016 04:32 PM
That's odd.
Have you tried to email ROBLOX about it?
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gamehacker99 is not online. gamehacker99
Joined: 17 Dec 2007
Total Posts: 10261
04 Jun 2016 04:34 PM
@red i did and im still waiting for a reply


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