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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Hacked trade

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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
29 May 2016 07:27 AM
Someone got into my account yesterday and made a trade. Do you think I will be able to get the item back? I have e-mailed info@roblox.com and have shown proof.
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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
29 May 2016 08:18 AM
?
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xHelloItzTylerx is not online. xHelloItzTylerx
Joined: 29 Jan 2016
Total Posts: 4
29 May 2016 08:40 AM
If you email info@roblox.com saying that it was a false trade, they will supply you with a remake of the item(s) that have been traded!
This way also works with stolen accounts, email info@roblox.com saying someone stole your account and they will send you a link to reset your p4ssw0rd!


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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
29 May 2016 08:48 AM
Thanks for the reassurance, I have done exactly that.
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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
29 May 2016 08:49 AM
Will they take away the item(s) that I received in the false trade?
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xHelloItzTylerx is not online. xHelloItzTylerx
Joined: 29 Jan 2016
Total Posts: 4
29 May 2016 03:59 PM
No, they will take away the item(s) away from the person who now has the item(s) and ROBLOX will then transfer them back onto your account!


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wonderful72pike is online. wonderful72pike
Joined: 13 Jul 2010
Total Posts: 7009
29 May 2016 04:49 PM
I don't know what he's talking about with a remake of the item, I haven't heard that anywhere. Odds are yes you will get the item back, but if he's already traded/sold it then that'd be unfair to the other user and the item can not be retrieved.
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wonderful72pike is online. wonderful72pike
Joined: 13 Jul 2010
Total Posts: 7009
29 May 2016 04:50 PM
By "other user" I mean the person who bought it or made a trade for it, not the guy who stole it.
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LogicalNightmare is not online. LogicalNightmare
Joined: 06 Aug 2015
Total Posts: 786
29 May 2016 06:09 PM
No they give you a new one. It happened to my friend, and he got a new one from roblox.
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chatowillwin is not online. chatowillwin
Joined: 21 Jan 2014
Total Posts: 8417
29 May 2016 07:21 PM
Yes, they can restore items.


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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
30 May 2016 10:57 AM
Update:

They are asking for my billing info, but they also said something about resetting my pw which I have already done. Do I need to give the billing info in order for the limited item to be restored, or for the resetting of my pw which I had done already?
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chatowillwin is not online. chatowillwin
Joined: 21 Jan 2014
Total Posts: 8417
30 May 2016 11:00 AM
@Wzzr Yes, they need complete proof that this is your account


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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
30 May 2016 11:05 AM
Ok thanks.
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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
01 Jun 2016 04:50 AM
Just a quick update on the situation; it's been about four days since I sent an e-mail and now I have been forwarded to the restoration team. They say they need 1-10 business days until they can make make a decision.
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Vorsai is online. Vorsai
Joined: 09 Jan 2011
Total Posts: 2842
01 Jun 2016 09:05 AM
If you just accidentally clicked accept, then no, they won't restore your items, but if you were somehow "hacked" or had your account breached, then I'm sure they will be able to help you out. Be sure you're verified next time and don't download strange links! Be careful bud!
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Wzzr is not online. Wzzr
Joined: 11 Jan 2011
Total Posts: 1205
01 Jun 2016 11:56 AM
I would not bother wasting my time and their time if it wasn't a legitimate claim. If I had accidentally clicked accept I would just accept I made the mistake and get on with it.
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