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| 22 May 2016 05:53 PM |
I bought one month of outrageous builders club over 24 hours ago. I bought it through a mobile IOS device an had to add credit card details in to add funds then complete the purchase. After I did all that i got a message saying "your transaction is complete!" in the roblox app. So i wait for my builders club. I wait 5 minutes, which roblox says is how long it should take. Then i wated 15 and still no OBC. This went on for hours till i went to sleep only to find after 24 hours i still had no OBC. I contacted apple, they said they couldnt do anything since roblox is a third party app. Then i emailed info@roblox.com. I EMAILED THEM TWICE and still no reply. Just an automated message.
The money from my apple account is gone. All the roblox help pages are useless, and i cant get a reply from roblox themselves.
I have been robbed. I will sue i swear. |
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| 22 May 2016 06:02 PM |
| After surfing the forums i've seen that so many people have also had this problem. I literally will sue their asses... |
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| 22 May 2016 06:23 PM |
| I got robux and it didnt work it said yes and then it said "0 R$" |
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| 22 May 2016 06:24 PM |
Pretty sure you have to restart the app.
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NyanPupz
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| Joined: 13 Feb 2014 |
| Total Posts: 1002 |
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| 22 May 2016 09:03 PM |
Same. Thing. Happening. To. Me. ;-; ROBLOX is scamming us. :c
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6_S
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| Joined: 24 Feb 2016 |
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Ik_e
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| Joined: 27 Oct 2006 |
| Total Posts: 2840 |
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| 22 May 2016 10:24 PM |
Email sales@roblox.com They handle billing and payments.
ROBLOX Apps do not support OBC purchases. Are you using the official app? |
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| 23 May 2016 06:51 AM |
| Yes im using the official roblox app |
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| 23 May 2016 06:52 AM |
| I dont think that will work after 24 hours, plus ive tried that and also ive tried uninstalling and reinstalling after talking to apple |
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| 23 May 2016 07:02 AM |
ROBLOX broke a few major parts of the website in an update on Sunday, including automatic purchases. Email info@roblox.com your order information (account name, purchase name & info) and they can manually credit your account once they fix the bug.
Please remember it can take 1-3 days for ROBLOX to reply to an email, especially when there is a major bug like this and lots of people are emailing them. |
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| 23 May 2016 07:49 AM |
| @teamkilled Oh thanks a lot for explaining this to me. I was just worried i lost my money and they were intentionally ignoring me. |
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cAoSbOx10
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| Joined: 21 Nov 2012 |
| Total Posts: 905 |
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| 23 May 2016 08:53 AM |
| You need to wait from an hour to an week to receive your BC. |
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| 23 May 2016 09:13 AM |
| Hour to week? bs i got my bc in like 30 secs lmao. and what is this " you cant buy obc from the app " yes you can *facepalm* |
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| 23 May 2016 09:19 AM |
| tell me more i bought 50$ of things on roblo 2 days ago i bought 1 month of obc and added 2750 robux with it so 45$ and it got taken from my bank account and i even got an verification email that the purchase has been succesfull but now the funny part i never got any of have sended emails to roblox they said it will be on my account soon well if it already takes 3 days now and still nothing when will it ever happen? i got reply's from roblox saying i should have bought a giftcard and that they cant do anything about it so i lost 45$ didnt get my obc or my robux this is the definition of scam :) |
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| 23 May 2016 09:22 AM |
| TIP: dont use credit cards. |
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| 23 May 2016 09:24 AM |
i didn't i used a visa 3v card which is like a visa credit card but it aint a bank account its like paypal
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| 23 May 2016 09:26 AM |
| k but i use gift cards, Best way C: |
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| 23 May 2016 09:29 AM |
| sadly they aint for sale in the netherlands atleast not for roblox the only thing then is paypal or visa 3v which is paypal but used over the whole world |
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| 23 May 2016 09:58 AM |
The solution is simple. Just restart the app, and you should have the ROBUX once you re-install it.
Your welcome.
Generic Red Square!
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| 23 May 2016 10:11 AM |
| doesnt work :) and its been 3 days now :) even roblox emails me and says it hasnt been payed but still the money is gone :) |
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| 23 May 2016 10:17 AM |
| bought a month of OBC once, took 2 days for it to register so maybe wait? |
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BeatemUp
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| Joined: 07 May 2010 |
| Total Posts: 147 |
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| 23 May 2016 10:39 AM |
Last time I bought OBC, it gave it to me less than 1 minute! I don't what happened to you, mate. |
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| 23 May 2016 06:02 PM |
| didnt work, the answer is above somewhere about there being a mess up of stuff. |
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| 24 May 2016 09:54 AM |
| lol roblox decided to ban my account for 1 day after i confronted them of their mistakes and their scam |
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| 24 May 2016 06:38 PM |
| Ok everyone this thread is no longer needed. Just email info@roblox.com and tell them your situation. It requires patience but after they figure out what happened they will get you your purchase. :D |
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