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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX STOLE MY MONEY

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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
22 May 2016 05:53 PM
I bought one month of outrageous builders club over 24 hours ago. I bought it through a mobile IOS device an had to add credit card details in to add funds then complete the purchase. After I did all that i got a message saying "your transaction is complete!" in the roblox app. So i wait for my builders club. I wait 5 minutes, which roblox says is how long it should take. Then i wated 15 and still no OBC. This went on for hours till i went to sleep only to find after 24 hours i still had no OBC. I contacted apple, they said they couldnt do anything since roblox is a third party app. Then i emailed info@roblox.com. I EMAILED THEM TWICE and still no reply. Just an automated message.


The money from my apple account is gone. All the roblox help pages are useless, and i cant get a reply from roblox themselves.

I have been robbed. I will sue i swear.
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
22 May 2016 06:02 PM
After surfing the forums i've seen that so many people have also had this problem. I literally will sue their asses...
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jacobspongebobkitten is not online. jacobspongebobkitten
Joined: 12 Aug 2015
Total Posts: 3
22 May 2016 06:23 PM
I got robux and it didnt work it said yes and then it said "0 R$"
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TheLivingBee is not online. TheLivingBee
Joined: 20 Nov 2014
Total Posts: 699
22 May 2016 06:24 PM
Pretty sure you have to restart the app.


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NyanPupz is not online. NyanPupz
Joined: 13 Feb 2014
Total Posts: 1002
22 May 2016 09:03 PM
Same. Thing. Happening. To. Me. ;-;
ROBLOX is scamming us. :c
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6_S is not online. 6_S
Joined: 24 Feb 2016
Total Posts: 1009
22 May 2016 09:30 PM
smame
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Ik_e is not online. Ik_e
Joined: 27 Oct 2006
Total Posts: 2840
22 May 2016 10:24 PM
Email sales@roblox.com
They handle billing and payments.

ROBLOX Apps do not support OBC purchases. Are you using the official app?
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
23 May 2016 06:51 AM
Yes im using the official roblox app
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
23 May 2016 06:52 AM
I dont think that will work after 24 hours, plus ive tried that and also ive tried uninstalling and reinstalling after talking to apple
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teamkilled is not online. teamkilled
Joined: 14 Apr 2013
Total Posts: 1748
23 May 2016 07:02 AM
ROBLOX broke a few major parts of the website in an update on Sunday, including automatic purchases. Email info@roblox.com your order information (account name, purchase name & info) and they can manually credit your account once they fix the bug.

Please remember it can take 1-3 days for ROBLOX to reply to an email, especially when there is a major bug like this and lots of people are emailing them.
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
23 May 2016 07:49 AM
@teamkilled Oh thanks a lot for explaining this to me. I was just worried i lost my money and they were intentionally ignoring me.
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cAoSbOx10 is not online. cAoSbOx10
Joined: 21 Nov 2012
Total Posts: 905
23 May 2016 08:53 AM
You need to wait from an hour to an week to receive your BC.
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
23 May 2016 09:13 AM
Hour to week? bs i got my bc in like 30 secs lmao. and what is this " you cant buy obc from the app " yes you can *facepalm*
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pandaren01 is not online. pandaren01
Joined: 05 Oct 2012
Total Posts: 42
23 May 2016 09:19 AM
tell me more i bought 50$ of things on roblo 2 days ago i bought 1 month of obc and added 2750 robux with it so 45$ and it got taken from my bank account and i even got an verification email that the purchase has been succesfull but now the funny part i never got any of have sended emails to roblox they said it will be on my account soon well if it already takes 3 days now and still nothing when will it ever happen? i got reply's from roblox saying i should have bought a giftcard and that they cant do anything about it so i lost 45$ didnt get my obc or my robux this is the definition of scam :)
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
23 May 2016 09:22 AM
TIP: dont use credit cards.
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pandaren01 is not online. pandaren01
Joined: 05 Oct 2012
Total Posts: 42
23 May 2016 09:24 AM
i didn't i used a visa 3v card which is like a visa credit card but it aint a bank account its like paypal
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
23 May 2016 09:26 AM
k but i use gift cards, Best way C:
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pandaren01 is not online. pandaren01
Joined: 05 Oct 2012
Total Posts: 42
23 May 2016 09:29 AM
sadly they aint for sale in the netherlands atleast not for roblox the only thing then is paypal or visa 3v which is paypal but used over the whole world
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ForeverInbound is not online. ForeverInbound
Joined: 28 Mar 2015
Total Posts: 1143
23 May 2016 09:58 AM
The solution is simple. Just restart the app, and you should have the ROBUX once you re-install it.

Your welcome.


Generic Red Square!
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pandaren01 is not online. pandaren01
Joined: 05 Oct 2012
Total Posts: 42
23 May 2016 10:11 AM
doesnt work :) and its been 3 days now :) even roblox emails me and says it hasnt been payed but still the money is gone :)
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Cubic_Colors is not online. Cubic_Colors
Joined: 15 Nov 2011
Total Posts: 4554
23 May 2016 10:17 AM
bought a month of OBC once, took 2 days for it to register so maybe wait?
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BeatemUp is not online. BeatemUp
Joined: 07 May 2010
Total Posts: 147
23 May 2016 10:39 AM
Last time I bought OBC, it gave it to me less than 1 minute!
I don't what happened to you, mate.
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
23 May 2016 06:02 PM
didnt work, the answer is above somewhere about there being a mess up of stuff.
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pandaren01 is not online. pandaren01
Joined: 05 Oct 2012
Total Posts: 42
24 May 2016 09:54 AM
lol roblox decided to ban my account for 1 day after i confronted them of their mistakes and their scam
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Lemonyman2 is not online. Lemonyman2
Joined: 09 Aug 2011
Total Posts: 13
24 May 2016 06:38 PM
Ok everyone this thread is no longer needed. Just email info@roblox.com and tell them your situation. It requires patience but after they figure out what happened they will get you your purchase. :D
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