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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Tifi's account hacked

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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 11:01 AM
My son's account has been hacked.
We have followed all suggestions and advice. Still waiting on Roblox responding to our email.
Can anyone offer any suggestions or help.
He cant log in and is very upset. He has autism and cant understand why he cant play.
thanks
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magaforce123 is not online. magaforce123
Joined: 18 Jul 2015
Total Posts: 1
27 Apr 2016 11:23 AM
I CANT PLAY A GAME BECAUSE IT SAYS THE GAME HAS SHUT DOWN EVERYTIME
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RocknRoll246 is not online. RocknRoll246
Joined: 01 Apr 2013
Total Posts: 2690
27 Apr 2016 11:44 AM
Would love to help.How long did it taketo reply?,Did you buy robux or builders club?
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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 01:16 PM
Hi, thanks for your replies.

Yes he has Builders club and still no reply or help from Roblox support yet.
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lydon345ALT is not online. lydon345ALT
Joined: 22 Aug 2011
Total Posts: 110
27 Apr 2016 02:13 PM
As your son has builders club, you can easily verify ownership of the account if you also wrote the billing e-mail (the e-mail account you used to purchase builders club)
if you didn't send them your billing e-mail, it's best to do it now. or else it will take longer to get your son's account back.
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lydon345ALT is not online. lydon345ALT
Joined: 22 Aug 2011
Total Posts: 110
27 Apr 2016 02:15 PM
Also it takes around 1-3 days for their reply.
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banterr is not online. banterr
Joined: 25 Jul 2014
Total Posts: 497
27 Apr 2016 02:24 PM
Wait it out until ROBLOX support replies which should be in under 24 hours.
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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 02:51 PM
weve been waiting 3 days now!
Is there any other way of contacting roblox?
thanks
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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 02:53 PM
Ive emailed from the account that builders club is paid from and linked to paypal.

Has anyone ever had the issue where no email reset link comes through. Does that mean Roblox support may be looking into it?
I really hope its sorted soon. he is so upset.
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banterr is not online. banterr
Joined: 25 Jul 2014
Total Posts: 497
27 Apr 2016 02:54 PM
Since you've been waiting so long, I've shared this forum with a few people who may be able to handle it. You can also try messaging an Admin. A list of admins: https://www.roblox.com/Groups/Group.aspx?gid=3829. Make sure they've got the Administrator badge.
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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 02:56 PM
thanks so much i really appreciate your help.

I will have a look at the admins and message a few of them. thanks again.
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metrovip is not online. metrovip
Joined: 14 Mar 2016
Total Posts: 9
27 Apr 2016 03:07 PM
Hi Banterr,
I had a look at the groups but being clueless about most of roblox im not sure who to contact.

ive also tried facebook but they werent helpful either.

Is there a phone number I could call?
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
27 Apr 2016 03:08 PM
Hello, you did the right thing and make sure to be patient. Just email them, it'll take a while though. They'll ask for proof of information. Also, make sure to send a p@ssw0rd reset request when you login. Thank you!


R$4,889 In america, you eat tickets. In soviet Russia, tickets, eat you!
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banterr is not online. banterr
Joined: 25 Jul 2014
Total Posts: 497
27 Apr 2016 03:20 PM
There is a number you can call however it is not run by operators. This is why unfortunately the only thing I recommend you do right now is cancel the builders club payment and email ROBLOX and wait for them to reply. On the side note of your son, Tifi, I recommend you can keep him occupied by letting him play on a guest account until the matter is resolved. To do so, log out of whatever account you are logged in as and go to this page: https://www.roblox.com/Login where you can hit "Play as Guest".
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One_dream is not online. One_dream
Joined: 19 Sep 2012
Total Posts: 271
27 Apr 2016 04:20 PM
Assuming you verified the account, check the email messages of the account verified to his email. It will notify you the email has been changed and somewhere along the lines of " This isn't me. "

Best regards
-Ashton


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TheLivingBee is not online. TheLivingBee
Joined: 20 Nov 2014
Total Posts: 699
27 Apr 2016 04:21 PM
If The thing doesn't work above, try to get in-game on an account saying how do I get my account back? It has been hacked..


*click* ROBLOX, IT'S FREE!
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King_Soul is not online. King_Soul
Joined: 25 Feb 2016
Total Posts: 11922
27 Apr 2016 04:22 PM
If you get the account back and stuff is gone or your dont get the account back il donate him some robux


get out.avi
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King_Soul is not online. King_Soul
Joined: 25 Feb 2016
Total Posts: 11922
27 Apr 2016 04:22 PM
He can have my 2010 alt


get out.avi
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King_Soul is not online. King_Soul
Joined: 25 Feb 2016
Total Posts: 11922
27 Apr 2016 04:24 PM
Turn your messages on so i can pm


get out.avi
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iGoldengames is not online. iGoldengames
Joined: 14 Mar 2014
Total Posts: 2772
27 Apr 2016 04:47 PM
You should call them.
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Tifi is not online. Tifi
Joined: 25 Aug 2009
Total Posts: 9
27 Apr 2016 05:26 PM
Hi
this is Metrovip writing from Tifi account.

We have just got back on a few minutes ago and i wanted to thank you all for your help.

His account was hacked and over 1000 Robux taken. Not only that the hacker attacked other accounts using his profile and taking Robux. there are quite a few messages and status feeds blaming Tifi on this.
He is very upset by this but I dont think there is anything we can do to let these players know it wasnt the real Tifi.

Im very grateful to all of you for your help in getting the account sorted. He will be happy when it all settles down again.

thanks again.Metrovip
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King_Soul is not online. King_Soul
Joined: 25 Feb 2016
Total Posts: 11922
27 Apr 2016 05:28 PM
il donate tifi the 1000 robux he lost if he makes a shirt and waits a few days


get out.avi
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OD_PD is not online. OD_PD
Joined: 03 Apr 2016
Total Posts: 31
27 Apr 2016 05:33 PM
Sorry to hear his account was taken, gladly, it has been restored.

Thank you for your patience and hopefully TIfi can return to playing ROBLOX and having fun!
I would consider emailing ROBLOX about the 1,000 ROBUX loss.

Enjoy!


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bungging2009 is not online. bungging2009
Joined: 07 Nov 2014
Total Posts: 570
28 Apr 2016 04:54 AM
The Account tifi? Saw his feed, his feed said it was hacked. So, report the person who did hack him.
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2013henry is not online. 2013henry
Joined: 09 Apr 2013
Total Posts: 39768
28 Apr 2016 05:06 AM
0-o So sad );
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