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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: How do I change my birthday

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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:09 AM
I cant change my birthday and I don't know why. There is nothing that will allow me to do it. Please help.
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:11 AM
Please help, this is very annoying ;-;
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:13 AM
bump this is important to me.
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:15 AM
bump :c
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:18 AM
you guys are a big help today
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:22 AM
do you guys have the same problem
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Spathi is not online. Spathi
Joined: 18 Nov 2013
Total Posts: 14776
23 Apr 2016 10:23 AM
If you are under 13, and set your birthday to a date already, you won't be able to change it until older than 13

If you recently changed it so you are under 13 by the system, you gotta wait until you are 13 on the site



-Spathi R$56 / 454
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:25 AM
uh oh... my friend has a problem he cant change it too. and it said his birthday was today. rip him...
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vlacy05 is not online. vlacy05
Joined: 08 Nov 2013
Total Posts: 552
23 Apr 2016 10:26 AM
is this a new update, if so I hope they change it :c
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biltemma is not online. biltemma
Joined: 13 Jan 2013
Total Posts: 2524
23 Apr 2016 10:38 AM
try to email roblox at info@roblox.com
i dont know if that works but give it a try


A free gift from me https://www.roblox.com/Laser-Gift-of-meches-READ-DESC-item?id=403229995
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animals is not online. animals
Joined: 15 May 2008
Total Posts: 245
23 Apr 2016 10:40 AM
Let me save you the hassle of e-mailing info@roblox.com and waiting for a reply.

The answer is:

"Unfortunately, date of birth once changed to under 13 in our systems can not be changed back to over 13."

That took a week of back and forth e-mailing. Hopefully this will save you time and frustration.
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Kluid is not online. Kluid
Joined: 12 Sep 2015
Total Posts: 369
23 Apr 2016 11:28 AM
I've emailed ROBLOX, it took four days, and they didn't help at all.
I had to abandon my account.
Message:
-------------

Me:
-

Dear Sir/Ma'am,

I accidentally turned on Privacy Mode for my account [taking this out]. May you explain how to set it back, or turn off Privacy Mode for me?

This email is the one verified on my account.

Thanks!

------------------------------------------------------------------

Me a bit frustrated:
-

Hey, it's been three days now, may you guys please reply?

-------------------------------------------------------------------

ROBLOX:
-
Mike:
Hello Kluid,

Thank you for writing in with your request. To ensure our users have an optimal experience, their accounts should be set to their accurate age and generally cannot be changed once set. You can read more about our chat systems and privacy settings here: https://en.help.roblox.com/hc/en-us/articles/203313120

We appreciate your understanding as we work to provide the best experience to our users.

Sincerely,

Mike
Customer Service
ROBLOX
https://en.help.roblox.com/
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