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Re: Gamepass Refund Feature

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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
17 Apr 2016 02:51 PM
Greeting, Robloxians,
Just a few days ago, I got scammed by ConnorVIII's game, Classic Laser Warfare (https://www.roblox.com/games/386231950/Classic-Laser-Warfare). The game deducted 500 R$ out of my account because an ad for an admin pass (https://www.roblox.com/Admin-Commands-40-OFF-item?id=386635353) spams your screen every time your character respawns. While I was fighting, the ad popped up, I misclicked it, and before I realized what had happened, my account had been drained of 500 R$ because I got scammed into buying a gamepass I didn't even want. This outraged me (and a minimum of 27 others who disliked the pass). I think that for situations like this, it would be handy to have a 2-Hour refund feature, that allows you to refund a gamepass that you didn't intend to buy, or might've just wanted to test out. If you refunded the pass within two hours, there might be a long cooldown (1+ week), or you could never buy the pass again. This, of course, would prevent abusing of the refund feature.

Thank you, and have a great day!
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Internecivus is not online. Internecivus
Joined: 31 May 2011
Total Posts: 2784
17 Apr 2016 03:04 PM
This needs to be a thing. Even for gamepasses you intend to buy, some are MASSIVE ripoffs. If I spend 2.5k on an admin gamepass and find out I can only use :sparkle, I should be able to get my money back.
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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
17 Apr 2016 03:16 PM
Exactly my point. We don't want some greedy scammers getting our Robux if their passes are ripoffs.
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SirBookington is not online. SirBookington
Joined: 30 Dec 2014
Total Posts: 2409
17 Apr 2016 03:36 PM
But what if the creator already spends that money within those two hours?
I recommend just...not giving them the money until said two hours have passed.


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SirBookington is not online. SirBookington
Joined: 30 Dec 2014
Total Posts: 2409
17 Apr 2016 03:36 PM
*So that means I support.


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charliecool2002 is not online. charliecool2002
Joined: 26 Dec 2010
Total Posts: 49
17 Apr 2016 03:37 PM
Support.

Got scammed 400 robux that i saved for around 2 months
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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
17 Apr 2016 06:10 PM
@Sir, that couldn't happen. Roblox takes at least a day to give you the money from any gamepass or clothing sales.

Thank you all for your support!
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harleybog6 is not online. harleybog6
Joined: 16 Nov 2011
Total Posts: 8409
17 Apr 2016 06:12 PM
No support. How do i make money now you greedy jerks. Unless the owner keeps the money. But not going to happen
-No refunds
-telamon


>If you hate my stuff shut up and do better.
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ITBV is not online. ITBV
Joined: 27 Dec 2013
Total Posts: 954
17 Apr 2016 07:02 PM
There should be a review process.

First things first, you should only have around an hour to actually try out the game pass (Probably less because it could be exploited) before you cannot refund the purchase.

If you decide to refund the pass (Under the time limit), you should have to send a request to a moderator (At this time when you send the request, you are unable to use the game pass and it gets temporarily removed from your inventory) with a description of what the game pass advertises and what the user actually experienced. Once this is done the request will be put into the refund que in which a moderator will look at the request and compare it to what actually happens ingame - being that the moderator will use an alternate or anonymous account which has the game pass on it - but didn't actually spend any robux on it. (This could take around a week ~ Probably less).

If the moderator agrees with the request, the user will receive 70% of the robux they spent on it and the gamepass creator will receive a warning telling them about the issue. If the game pass creator doesn't respond to the message (And fix the issue) within a week, the game pass will be taken offsale permanently (It can still be used by people who own it) and anyone who requested a refund for that game pass will have their request accepted.

However, if the moderator disagrees with the request, the user will not receive their robux back, the game pass will be activated on the user's account again and they will be refund blocked for a week (To prevent any exploitation of the system).

I think that instead of hiring more people, Roblox could open up a volunteer program which candidates will be screened properly and will be verified to be trusted, from this people can help the moderation team review the gamepasses, and maybe people who volunteer will receive a badge on their profile and for every successful request handle, the user will receive a very small portion of Robux.
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PsychonautX is not online. PsychonautX
Joined: 02 Feb 2011
Total Posts: 591
17 Apr 2016 07:13 PM
I would support this if a feature like this wasn't already in place. As a game developer I know gamepass sales are held a few days to ensure the Robux can be given back to the player if they contact roblox support.


Raise your DONGERS (ง ° ͜ ʖ °)ง?!?!? -Pixel Vibez
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SpliTech is not online. SpliTech
Joined: 06 Feb 2013
Total Posts: 11407
17 Apr 2016 07:28 PM
Support if the developer doesn't get the money in the 2-hour timespan.



IT IS INDEED FREE
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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
18 Apr 2016 03:36 PM
@Psycho Thank you for that info. You may have just saved me. I sent an email to support last night, I just hope it's not too late...
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harleybog6 is not online. harleybog6
Joined: 16 Nov 2011
Total Posts: 8409
18 Apr 2016 04:48 PM
There are no refunds. You won't get a refund anyways lol. It was your decision to buy it and you have to pay the price for making a horrible descision


>If you hate my stuff shut up and do better.
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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
18 Apr 2016 08:40 PM
@Harley, if someone didn't want to buy a gamepass, but the game pretty much scammed you into buying it, then it's not your fault, because you didn't make the decision to buy it, the circumstances in the game did. Also, if someone bought a gamepass that didn't do what it described, that's not the buyer's fault either, because the seller was false advertising.
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harleybog6 is not online. harleybog6
Joined: 16 Nov 2011
Total Posts: 8409
18 Apr 2016 11:45 PM
You're salty because you lost virtual money on a virtual game that you will probably quit in 3 years. K


>If you hate my stuff shut up and do better.
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CaptainGuniverse is not online. CaptainGuniverse
Joined: 25 Nov 2012
Total Posts: 159
19 Apr 2016 02:00 AM
Welcome to click bait

Sorry but roblox makes money from you being scammed cause youll just buy more kk
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Number_Thirteen is not online. Number_Thirteen
Joined: 17 Nov 2012
Total Posts: 956
19 Apr 2016 03:27 AM
No support. Why?
1. Your fault.
2. Don't be greedy for admin.
3. ToS.
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bigbadke12 is not online. bigbadke12
Joined: 08 Oct 2008
Total Posts: 2909
19 Apr 2016 04:55 AM
@f0rm0lDelta "if someone didn't want to buy a gamepass, but the game pretty much scammed you into buying it, then it's not your fault, because you didn't make the decision to buy it, the circumstances in the game did."

I'm sorry, but can you explain to me how a game makes a decision for you? Did it pull a trigger to your head, and force you to buy something? No, you just bought something, and decided you didn't want it afterwards.

"Also, if someone bought a gamepass that didn't do what it described, that's not the buyer's fault either, because the seller was false advertising."

This part I'll agree with since I've seen it happen.


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Nilvou is not online. Nilvou
Joined: 09 Jun 2010
Total Posts: 1302
19 Apr 2016 05:26 AM
I believe there should be a review process or atleast a 5-10 timer for a refund. Plenty of users know they will be able to take advantage of this feature by just buying it, seeing what it's like, and then getting their refund. Some games might not be scripted to remove the game pass once after its refunded, which can be a problem.
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Nilvou is not online. Nilvou
Joined: 09 Jun 2010
Total Posts: 1302
19 Apr 2016 05:28 AM
Coming from previous experience, Roblox would say they can't do anything about it and that all transactions are final
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Skittleblend is not online. Skittleblend
Joined: 23 Jul 2011
Total Posts: 29790
19 Apr 2016 05:38 AM
*buys*
*plays for 1 hour*
*gets refund and leaves*
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f0rm0lDelta is not online. f0rm0lDelta
Joined: 16 Apr 2014
Total Posts: 269
19 Apr 2016 08:56 AM
@Big, if an ad popped up on your screen, then you misclicked it, and unintentionally bought it, then you, the buyer, did not decide to buy it.
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Anchll is not online. Anchll
Joined: 29 Aug 2014
Total Posts: 175
19 Apr 2016 09:18 AM
WOW ACCIDENTLY BUYING A GAMEPASS IS ALMOST AS BAD AS A CONSOLE
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SilverMin is not online. SilverMin
Joined: 29 Sep 2013
Total Posts: 250
19 Apr 2016 09:30 AM
lmao
that creator is savage af
making you click one place and then some crap popped out and you bought a 500 bux worthless rubbish.
HAHA, it wont happen bro.
Just shut up, and play, support roblox, throw them money, or just leave.




•You will spend your life completely wasting your time. You will being doing things you don't like doing in order to go out living to go out doing things you don't like doing. Which is stupid.
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smel111 is not online. smel111
Joined: 09 Oct 2010
Total Posts: 3959
19 Apr 2016 10:17 AM
What if all the gamepass is is for currency in a game? They could refund and keep farming off it

No support

And don't say "oh then you only get 80% back" becuase you are STILL getting it back
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