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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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connection issue

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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
09 Apr 2016 08:53 PM

http://prntscr.com/aqbh0e

this has been happening to me for about a week now and i have been unable to play games on roblox since then

it happens to me no matter what game it is, so it isnt just the game. ive restarted my computer before, ive uninstalled roblox and reinstalled it a few times and it still happens.

my connections are fine too. im clearly connected to the internet, so whats the issue?


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markjac is not online. markjac
Joined: 18 Jul 2009
Total Posts: 927
09 Apr 2016 09:32 PM
Roblox crashes like that usually when it finds a program/software that could have some kind of cheats on it. If you play roblox then open cheat engine, you will be disconnected from the game. I could be some program running in the background of your computer.
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
09 Apr 2016 09:46 PM
i dont have cheat engine and the only two programs running in the background are skype and spotify which don't interfere with roblox


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markjac is not online. markjac
Joined: 18 Jul 2009
Total Posts: 927
09 Apr 2016 09:55 PM
It could be a third party program though
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
09 Apr 2016 10:41 PM
nothing that i dont already know of showing up on task manager


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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 10:06 AM
can somebody please help? i havent been able to play games for a while and im lost on what to do next
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 10:56 AM
bump
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 12:57 PM
i turned off firewall completely and tried joining a game and it still didnt let me play, so it isnt firewall

i also downloaded mozilla to see if it was my browser, but that didnt work either



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Kakuro02 is not online. Kakuro02
Joined: 23 Oct 2010
Total Posts: 1681
10 Apr 2016 12:59 PM
try scanning with anti malware bytes and or restarting your router. If one doesn't work do the other. Try other games as well. Sometimes game servers crash and the server is left with a ID-17


┬┴┬┴┤( ͡° ͜ʖ├┬┴┬┴ I stole this siggy!
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 01:04 PM
ive scanned with malware bytes and 11 things came up that were non-threatening but useless, so i removed them just to be safe. i havent been able to restart my router because my parents probably wont let me, so that could be the issue. ill have to wait until tomorrow when i get home from school and nobody is home to reset it.

also, it happens with every game i join, even on alts and as a guest. is there anything else i can try?


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Kakuro02 is not online. Kakuro02
Joined: 23 Oct 2010
Total Posts: 1681
10 Apr 2016 01:09 PM
router reset


┬┴┬┴┤( ͡° ͜ʖ├┬┴┬┴ I stole this siggy!
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 01:18 PM
yeah ill have to do that tomorrow then. if theres any more suggestions theyre greatly appreciated.

if not, ill come back tomorrow with the results of the router reset. ill let everyone know if it worked or not to rule it out as the problem.


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LightskinXander is not online. LightskinXander
Joined: 19 Dec 2009
Total Posts: 256
10 Apr 2016 01:34 PM
I'm getting the issue too. Perhaps its a fault on Roblox's end?


http://www.roblox.com/item.aspx?seoname=Cousin-Stizz-Fresh-Prince-Prod-By-DumDrumz&id=391340962
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
10 Apr 2016 01:39 PM
@light, im not too sure about that. thousands of players are in games right now just on the front page. if it were happening to more people it wouldve been fixed within the week or two its been happening to me.


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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
12 Apr 2016 07:42 PM
so ive restarted my router and i still get the same error that is screenshotted in the original post.

is there anything i can do about this? i honestly have nowhere else to turn


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spyagent388 is not online. spyagent388
Joined: 05 Sep 2013
Total Posts: 1843
12 Apr 2016 08:59 PM
Un-Install and Install roblox. Or Delete some pictures/vids in your files If none of these works contact roblox
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elephant_man is not online. elephant_man
Joined: 26 Feb 2012
Total Posts: 11771
14 Apr 2016 05:24 PM
"Un-Install and Install roblox. Or Delete some pictures/vids in your files If none of these works contact roblox"

ive done this. you cant contact roblox for something like this, only for stuff that has to do with billing or account inquiries


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