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Re: ROBLOX Support is actually pretty great, give them a chance.

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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
01 Mar 2016 07:41 PM
I emailed ROBLOX about my sensitivity problem. I have been talking with them for about a week now. My new mouse had the same problem. I made a video on how fast the camera moved in studio and in-game, and they asked me to upload it to youtube. I did. They replied - We are continuing to research your problem.

Just give them a chance guys. I am talking with a real person, not a bot. I love their support.
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EthanTanya is not online. EthanTanya
Joined: 10 Jan 2011
Total Posts: 5759
01 Mar 2016 07:42 PM
Sent them an e-mail about losing my items to hackers, I guess I will know then.
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Scott_thomas is not online. Scott_thomas
Joined: 25 Feb 2016
Total Posts: 188
01 Mar 2016 07:43 PM
ehh my main is banned till tommarow for asking for help ^_^ :/ and i emailed it takes 5 days for them to awnser xD
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gamedude809 is not online. gamedude809
Joined: 02 Jan 2010
Total Posts: 38147
01 Mar 2016 07:44 PM
i never emailed that
i only emailed info and appeal


hi im gamedude and im the worst atrer | http://www.roblox.com/My/Groups.aspx?gid=2696037
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v_0 is not online. v_0
Joined: 06 Mar 2013
Total Posts: 1938
01 Mar 2016 07:46 PM
Go into settings and do a custom sensitivity.


Take this and help get it published >>http://www.roblox.com/Recycled-Conjurer-300-SALES-item?id=239839087
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DoomCorrupted is online. DoomCorrupted
Joined: 05 Apr 2010
Total Posts: 8858
01 Mar 2016 07:48 PM
LMAO

They helped you fix your mouse sens.

However once you need anything such as a hacked account back, you'll get something along the lines of

Hello, This is a automated response

Have you tried turning it off and on again?
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X1Master is not online. X1Master
Joined: 09 Jul 2014
Total Posts: 321
01 Mar 2016 07:53 PM
I love how I lost an CF. Can't get it back THANKS ROBLOX!


Wada!
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Potato_Overlord is online. Potato_Overlord
Joined: 22 Oct 2015
Total Posts: 218
01 Mar 2016 08:03 PM
account banned for having the name ChauffeurPykus ez ez


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NahBlock is not online. NahBlock
Joined: 26 Feb 2016
Total Posts: 550
01 Mar 2016 08:04 PM
Yeah they got back to me pretty quick.


Blocks r kool.
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gordonrox24 is not online. gordonrox24
Joined: 05 Jan 2008
Total Posts: 39141
01 Mar 2016 08:14 PM
They definitely try their best. Do not get discouraged if their initial response seems simple or if it doesn't work for you. They need to try the basic steps first. Keep talking to them. If the first email doesn't help, reply and let them know. They will then be able to go into more detailed steps. They want to make things better.
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tznk is not online. tznk
Joined: 05 Aug 2012
Total Posts: 1492
01 Mar 2016 08:16 PM
0mge its g0rd0n!
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iBarch is not online. iBarch
Joined: 20 Jun 2015
Total Posts: 703
01 Mar 2016 08:17 PM
:O hi gordon

#code tonald drump | print("Sorry, I forgot my How To; Care book at home.")
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
03 Mar 2016 01:37 PM
@Gordon

I agree. Yeah guys, also, it's not the "mouse sensitivity". My camera speed is too high even on 2 sen, its not mouse.. ROBLOX is still helping me figure out the problem
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Hans3n is not online. Hans3n
Joined: 17 Feb 2016
Total Posts: 1272
03 Mar 2016 01:39 PM
Yeah the ROBLOX Support is pretty good.

Rlly? Did you just post that... ಠ_ಠ
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
03 Mar 2016 01:40 PM
If your account got "hacked" -

it's your fault. not ROBLOX's. You fell for a scam.
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LMQ is not online. LMQ
Joined: 29 Jun 2010
Total Posts: 26361
03 Mar 2016 01:42 PM
Is support info@roblox or does it have another @



Hellcat Squad rn
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ObbyMasterR100 is not online. ObbyMasterR100
Joined: 31 Mar 2015
Total Posts: 106
03 Mar 2016 01:45 PM
I agree they can't answer 30000 people at a time!


John Doe, J̶a̶n̶e̶ ̶d̶o̶e̶
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
03 Mar 2016 01:49 PM
@LMQ

Roblox support is currently: Info@ROBLOX.com
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mosgo is not online. mosgo
Joined: 05 Mar 2012
Total Posts: 4476
03 Mar 2016 02:04 PM
still got no help when i tried to buy obc. i had to sort it out myself.


http://www.roblox.com/why-item?id=170475996
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RobuxLife is not online. RobuxLife
Joined: 19 Sep 2012
Total Posts: 13336
03 Mar 2016 02:11 PM
@Mosgo

What was the reply? Also, just inferring from your grammar your a mature guy. Some people just email ROBLOX saying "my account got hacked! help". I am not saying ALL of you do this, just email something that is more in-depth. Like, "My Account got hacked yesterday. I might've went on a scam website" is more better, but not the best.
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mosgo is not online. mosgo
Joined: 05 Mar 2012
Total Posts: 4476
03 Mar 2016 02:13 PM
i went into in depth detail on how i was not able to purchase the membership. i had to do some alternative stuff to get obc.

worked out in the end.


http://www.roblox.com/why-item?id=170475996
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whatsup is not online. whatsup
Joined: 07 Nov 2007
Total Posts: 344
03 Mar 2016 02:14 PM
They helped me get my account back after a hacker stole it... Yeah, they are pretty great but the response time takes forever.
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Zach_Dude is not online. Zach_Dude
Joined: 20 Mar 2011
Total Posts: 14663
03 Mar 2016 02:15 PM
Once someone got into my account and stole 5K from me, I managed to take a screenshot of the shirt he bought and i got my money back, plus he was banned.

-ROBLOX Forums?
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Peri_dot is not online. Peri_dot
Joined: 24 Feb 2016
Total Posts: 116
03 Mar 2016 02:17 PM
They're really useful, most of the time.
I sent them an email on losing my 7k forum posts (knowing that I'll probably never get them back, lol) and they sent me an email addressing the problem of how people who changed names with an underscore can't get on the forums - a totally different problem for a totally different situation.


Other than that, they've helped me a whole bunch.


+7.2k posts (lost from name change) ~~~ @mr_Partyhouse // Blog writer of ROBLOX Tips n' Tricks twitter.com/rblxtipsntricks/status/683188533008322565
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venomsanta is not online. venomsanta
Joined: 15 Feb 2013
Total Posts: 19764
03 Mar 2016 02:18 PM
I gave them a chance and my account ended up terminated for 4 years
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