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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Character ##########

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8shopkins is not online. 8shopkins
Joined: 12 Feb 2016
Total Posts: 7
22 Feb 2016 09:58 AM
Hello,####### here and I need help with several ##### i ######### but unable to wear. ######### : Town & City ######: Roblox High ###################: Rainbow #####, Astronaut Helmet, Neon Mystery ##### & Donut Delivery #####.#####'# able to go into my profile and see ######### ####### and ###########. I click on a item to wear and then click on a button with a drop down menu ###### me the option to wear the ######## item. My character shows item added and now #######. When I now go to the game ####### High School) to play the game, my character ####### but not ####### the item. For example, "Neon Mystery #####" & "Donut Delivery #####". ####"Rainbow #####" will show on my character in the game but unable to make the character to ##### as ######### by Pressing on the space ### and then ####### down on the space ### to #####. My ############# is so disappointed.####### "Astronaut Helmet" works fine, my character shows ####### helmet.########## who can help us we would ###### appreciate it. I ######### the builder membership and now ############# and frustrated that i'# unable to figure this out. Maybe i'# not doing this right, please Help!
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nikon1j1 is not online. nikon1j1
Joined: 26 Dec 2015
Total Posts: 1176
22 Feb 2016 10:06 AM
##### ##### ##### ### ##### ########### ########## ##### ### ## ####### ###### ########## ## ###### ## ###### ##### ####### ## #### ## ##### ####### #### ####### ############ ####### ####### #### ## ####### ## ## ####### ########## #### #### ##### ##### ## ############# ## ######### ##### #### ###### ###### ## ###### ##### ######### ######### #### ######## ######### ### ######### #### ## ##### ### ####### ######## ###### #### ## ### #######
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8shopkins is not online. 8shopkins
Joined: 12 Feb 2016
Total Posts: 7
22 Feb 2016 10:17 AM
Why does the #### symbol replace my text in some places in my original note
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sonickyle is not online. sonickyle
Joined: 01 Jan 2009
Total Posts: 5653
22 Feb 2016 10:28 AM
Because you are under 13 years of age and the over-zealous safe chat filter is thinking 50% of the words you wrote are unsafe.
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8shopkins is not online. 8shopkins
Joined: 12 Feb 2016
Total Posts: 7
22 Feb 2016 11:16 AM
I am a Dad who joins this site with my daughter for protection and merely seeking help. Why would it filter out the title of an item I bought on Roblox'# web site that we are having trouble with?
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sonickyle is not online. sonickyle
Joined: 01 Jan 2009
Total Posts: 5653
22 Feb 2016 11:22 AM
Like I've said, it's over-zealous. It filters words by usage, not by context.

It doesn't matter what you're trying to get across. If the word isn't on the whitelist, it's getting blocked.
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nikon1j1 is not online. nikon1j1
Joined: 26 Dec 2015
Total Posts: 1176
22 Feb 2016 11:36 AM
@8shopkins
It's not a "blacklist", it's a "whitelist". Only certain words that ROBLOX chooses are allowed through the filter - therefore, a hat's name might not necessarily be on that whitelist.
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nikon1j1 is not online. nikon1j1
Joined: 26 Dec 2015
Total Posts: 1176
22 Feb 2016 11:40 AM
If you wanted to remove this restriction, you could contact info@roblox.com - the community staff. They would probably be helpful with that.
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8shopkins is not online. 8shopkins
Joined: 12 Feb 2016
Total Posts: 7
22 Feb 2016 11:43 AM
Thank you both for the explanation. I altered my text in my earlier note to reflect what help I was seeking, see next: "I need help with several things i bought but unable to wear or function. Town & City : Roblox High School: I bought Rainbow Wing , Astronaut Helmet, Neon Mystery cape & Donut Delivery motorcycle. I am able to go into my profile and see my paid for gear. I click on a item to wear and then click on a button with a drop down menu with the option to wear the item. My character shows item added. When I now go to the game High School to play, my character shows but not with the item. For example, "Neon Mystery Cape" & "Donut Delivery Motorcycle"do not show up on my character. "Rainbow Wing" will show on my character in the game but unable to make the character to fly by Pressing on the spacebar and then hold down on the spacebar to make fly as instructed. My daughter is so disappointed. "Astronaut Helmet" works fine, her character shows with helmet on. Would appreciate it if someone can help us with this problem. We bought the builder membership and now invested but frustrated that we are unable to figure this out. Maybe I am not doing this right, please Help! Thank you to all the Pros out there
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nikon1j1 is not online. nikon1j1
Joined: 26 Dec 2015
Total Posts: 1176
22 Feb 2016 11:50 AM
I see - if something you bought is a gear, such as the Donut Delivery vehicle, or the Neon Mystery cape, it might not show up in specific games. This would be because developers can choose which types of gears can be used in their games, and which types of gears cannot be used in their games (often due to various gears' abilities such as fighting other players). Hats, on the other hand, can be visible in most games on ROBLOX due to the fact that they are purely aesthetic. It's unfortunate that most games don't allow gear, and you may have to do some searching in order to find a game that does allow it.
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8shopkins is not online. 8shopkins
Joined: 12 Feb 2016
Total Posts: 7
22 Feb 2016 12:47 PM
Great explanation, making some sense now. However, during her play, we sometimes do see other people flying with the angel wing and have seen a motor cycle move about the game, go figure.
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sonickyle is not online. sonickyle
Joined: 01 Jan 2009
Total Posts: 5653
22 Feb 2016 12:52 PM
The players with those gear items might of joined this group: http://www.roblox.com/Groups/group.aspx?gid=1127093

It supposedly gives free gear items in-game.
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