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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Transaction I never did?

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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 06:12 PM
Ok... so I was playing a game and I had about 500R$ and I was about to buy a gamepass... It said I didn't have enough and I was confused... I checked my transactions and right their is says I bought a T-Shirt for 501 R$... But I never did? I emailed Roblox a couple of hours ago and still no reply. (The supposed guy I bought it from is SNTH)

Gyazo of transaction: https://gyazo.com/1a007445e3e3935fe941b52b11adb4ab
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boppyman is not online. boppyman
Joined: 23 Apr 2011
Total Posts: 1003
25 Jan 2016 06:15 PM
Might be a hacker or something. He joined just yesterday. Keep waiting for that reply
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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 06:16 PM
Yea I know he is definitely a hacker, but i'm just worried if I will ever get my Robux back and also doesn't Roblox have a reputation of not answering emails?
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boppyman is not online. boppyman
Joined: 23 Apr 2011
Total Posts: 1003
25 Jan 2016 06:18 PM
It does...

Roblox rarely refunds Robux too. Keep sending emails every day and hope for a response.
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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 06:20 PM
What would be the point of sending multiple emails if they won't answer the first?
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SunrayBuster is not online. SunrayBuster
Joined: 14 Sep 2015
Total Posts: 70
25 Jan 2016 06:29 PM
You probably fell for one of those phishing sites
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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 06:30 PM
Sunny I DID click on one of those sites.. BUT I added information of my alt account, never this one.
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COOLPUP12345 is not online. COOLPUP12345
Joined: 02 Aug 2011
Total Posts: 14653
25 Jan 2016 06:51 PM
you still fell for it and you got a keylogger, roblo wont refund you because it was your fault
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KelvinZhafranEgi2 is not online. KelvinZhafranEgi2
Joined: 01 Jul 2012
Total Posts: 407
25 Jan 2016 06:55 PM
@Online

Check this Windows Task Manager (Windows Only) > Processes > Check winlogon.exe in the bottom of the page. If you see two winlogon.exe then you got keylogger.

P.S. Your name...
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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 07:00 PM
@Kelvin

https://gyazo.com/9f179492d076db253566aa7a7fd1018d

Their as you can see I only have 1 winlogon.exe...
What now?
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KelvinZhafranEgi2 is not online. KelvinZhafranEgi2
Joined: 01 Jul 2012
Total Posts: 407
25 Jan 2016 07:09 PM
@Online

It's probably a bug, because you intended to buy the gamepass (without enough Robux ?)
I had tons of currency bugs before, and i lost tons of money.
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OnlineRobloxHacker is not online. OnlineRobloxHacker
Joined: 29 Jul 2014
Total Posts: 16
25 Jan 2016 07:16 PM
@Kelvin

I doubt its a bug because before I went to buy the gamepass I saw I didn't have enough money. SO I went to click buy just in case it was a glitch. It didn't work. SO I went into my transactions to find this... https://gyazo.com/9a689cb7fd9010cba10e6ec92fc7bd01
When I never 'did' buy it.
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KelvinZhafranEgi2 is not online. KelvinZhafranEgi2
Joined: 01 Jul 2012
Total Posts: 407
25 Jan 2016 07:26 PM
@Online

Email Roblox, i think i can't help you anymore.

info@roblox.com

And send them email with more detail of your problem. After that you'll get reply "ROBLOX support ticket" read it, follow their procedures, then you can wait for more further messages.
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Jasonl531 is not online. Jasonl531
Joined: 25 Mar 2013
Total Posts: 537
25 Jan 2016 07:54 PM
Roblox replies emails in about 3 days. They have a ton just so you know. They rarely refund robux though.
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jacobjce is not online. jacobjce
Joined: 04 Feb 2015
Total Posts: 9
25 Jan 2016 08:12 PM
That happened to me too.
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