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| 25 Jan 2016 06:12 PM |
Ok... so I was playing a game and I had about 500R$ and I was about to buy a gamepass... It said I didn't have enough and I was confused... I checked my transactions and right their is says I bought a T-Shirt for 501 R$... But I never did? I emailed Roblox a couple of hours ago and still no reply. (The supposed guy I bought it from is SNTH)
Gyazo of transaction: https://gyazo.com/1a007445e3e3935fe941b52b11adb4ab |
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boppyman
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| Joined: 23 Apr 2011 |
| Total Posts: 1003 |
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| 25 Jan 2016 06:15 PM |
| Might be a hacker or something. He joined just yesterday. Keep waiting for that reply |
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| 25 Jan 2016 06:16 PM |
| Yea I know he is definitely a hacker, but i'm just worried if I will ever get my Robux back and also doesn't Roblox have a reputation of not answering emails? |
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boppyman
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| Joined: 23 Apr 2011 |
| Total Posts: 1003 |
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| 25 Jan 2016 06:18 PM |
It does...
Roblox rarely refunds Robux too. Keep sending emails every day and hope for a response. |
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| 25 Jan 2016 06:20 PM |
| What would be the point of sending multiple emails if they won't answer the first? |
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| 25 Jan 2016 06:29 PM |
| You probably fell for one of those phishing sites |
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| 25 Jan 2016 06:30 PM |
| Sunny I DID click on one of those sites.. BUT I added information of my alt account, never this one. |
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| 25 Jan 2016 06:51 PM |
| you still fell for it and you got a keylogger, roblo wont refund you because it was your fault |
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| 25 Jan 2016 06:55 PM |
@Online
Check this Windows Task Manager (Windows Only) > Processes > Check winlogon.exe in the bottom of the page. If you see two winlogon.exe then you got keylogger.
P.S. Your name... |
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| 25 Jan 2016 07:00 PM |
@Kelvin
https://gyazo.com/9f179492d076db253566aa7a7fd1018d
Their as you can see I only have 1 winlogon.exe... What now? |
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| 25 Jan 2016 07:09 PM |
@Online
It's probably a bug, because you intended to buy the gamepass (without enough Robux ?) I had tons of currency bugs before, and i lost tons of money.
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| 25 Jan 2016 07:16 PM |
@Kelvin
I doubt its a bug because before I went to buy the gamepass I saw I didn't have enough money. SO I went to click buy just in case it was a glitch. It didn't work. SO I went into my transactions to find this... https://gyazo.com/9a689cb7fd9010cba10e6ec92fc7bd01 When I never 'did' buy it. |
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| 25 Jan 2016 07:26 PM |
@Online
Email Roblox, i think i can't help you anymore.
info@roblox.com
And send them email with more detail of your problem. After that you'll get reply "ROBLOX support ticket" read it, follow their procedures, then you can wait for more further messages. |
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Jasonl531
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| Joined: 25 Mar 2013 |
| Total Posts: 537 |
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| 25 Jan 2016 07:54 PM |
| Roblox replies emails in about 3 days. They have a ton just so you know. They rarely refund robux though. |
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jacobjce
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| Joined: 04 Feb 2015 |
| Total Posts: 9 |
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