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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: RobloxPlayerLauncher.exe

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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
02 Jan 2016 06:40 AM
Hello
When I have downloaded RobloxPlayerLauncher.exe and try to install it nothing happens. I've run it as administrator and I've also tried to troubleshoot compatibility but with no luck. Could someone help me with this?
I'm running windows 10 and I have installed and played roblox before on windows 8.1
Thanks
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
02 Jan 2016 06:41 AM
I have downloaded RobloxPlayerLauncher but when I try to install it nothing happens.*
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DarkColorr is not online. DarkColorr
Joined: 22 Mar 2011
Total Posts: 1348
02 Jan 2016 06:44 AM
This may be a browser issue?
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
02 Jan 2016 06:57 AM
I've always used chrome.
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
02 Jan 2016 09:26 AM
bump
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
03 Jan 2016 04:42 AM
bump 2
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
03 Jan 2016 05:55 AM
bump 3
more info:
I get stuck on step two of the installation, when I click on robloxplayerlauncher and then I click run the blue circle appears on my mouse, but nothing appears. So I can't install it.

Sometimes when I click the file the installer appears and then suddenly disappears.
And when I rename it to anything other than robloxplayerlauncher and click on it it comes up with the launcher but it says:
"Roblox has stopped working

A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available"

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Noobiatic is not online. Noobiatic
Joined: 06 Apr 2014
Total Posts: 19
03 Jan 2016 08:39 AM
Same! Mine won't work and I've got windows 10 and Chrome
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LakeMod is not online. LakeMod
Joined: 19 Feb 2012
Total Posts: 208
03 Jan 2016 09:31 AM
[ Content Deleted ]
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
03 Jan 2016 10:02 AM
@noobiatic
I gave all of the details to info@roblox.com and they said: "Our team will follow-up with you as soon as possible, but please allow up to 5 business days to receive a reply. Please note that for technical issues, although we'd like to assist all players as much as possible, we may not be able to assist further if your issue is determined to be system or device specific." So if there is a solution then I'll post it on here.
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Noobiatic is not online. Noobiatic
Joined: 06 Apr 2014
Total Posts: 19
03 Jan 2016 10:51 AM
Thank you
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 07:37 AM
Also I can install it on my windows tablet that is running windows 10 and using chrome. Plus my tablet has worse specs that my laptop.
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Outrun1986 is not online. Outrun1986
Joined: 10 Jun 2015
Total Posts: 802
04 Jan 2016 08:24 AM
Humph, You're the only noob around here with GREAT GRAMMAR! I often don't help noobs or trolls on this forum, but you are a gem of a noob! Ok, let's get into action.
I get Error Code 6 all the time, but a simple delete of the ROBLOX files in Appdata it is fixed. This is how to uninstall ROBLOX (The Hard Way.)
1: First, search %appdata% in the Windows search box
2: Go into booth Local, and Roaming
3: If you found everything that has ROBLOX on it instantly move and delete using Recycle Bin (ROBLOX Studio counts too.)
4: Don't use Edge to install ROBLOX, because it's edgy
5: Jkjk. ROBLOX doesn't support Microsoft edge to install roblox, use Chrome instead.
6: If you got Error Code 6, redo my steps above and delete the ROBLOX Folders in APPDATA
7: Restart your PC/LAPTOP
8: There you go. Worked for me.
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Outrun1986 is not online. Outrun1986
Joined: 10 Jun 2015
Total Posts: 802
04 Jan 2016 08:28 AM
I also just realized in the part when I said how to fix the error code 6 stuff, it's step 6 too :0
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 01:45 PM
@Outrun1986
I'll assume that error code 6 is when nothing happens after I open robloxplayerlauncher. Anyway, I did exactly as you said, first I went into roaming and I searched for anything that had roblox on it but nothing was there. (I searched on the search bar at the top right of file explorer.) I repeated the process on Local, and permanently deleted the folder that I had found, however when I tried launching robloxplayerlauncher the problem persisted. So I did as you said and I went onto to appdata and searched for roblox and deleted anything that was there (I think there were three files), restarted the laptop and tried to launch it again... without luck.
But as you have said that you have experienced this before and you solved I must have gone wrong somewhere, right?
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NecroBumpism is not online. NecroBumpism
Joined: 25 Nov 2015
Total Posts: 534
04 Jan 2016 01:49 PM
so let me get this straight: ROBLOX is downloaded to your computer but not installed, right?
anyway you've probably obviously already restarted your computer
what is the longest that you have waited after double-clicking the icon to install it?
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 01:54 PM
Approx 10 seconds
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 01:57 PM
And yes, I have downloaded Roblox--.exe but when I double click it the installer doesn't appears saying: "Getting the latest Roblox" - (or something along those lines)
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NecroBumpism is not online. NecroBumpism
Joined: 25 Nov 2015
Total Posts: 534
04 Jan 2016 02:02 PM
try waiting much longer than 10 seconds this time, or possibly redownload it
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 02:04 PM
Oh my mistake, I misread. I probably have waited 5 minutes before trying again.
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
04 Jan 2016 02:05 PM
And I have redownloaded it many times.
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Outrun1986 is not online. Outrun1986
Joined: 10 Jun 2015
Total Posts: 802
04 Jan 2016 09:01 PM
@OP I did the same as you and the error code 6 thing keeps popping up. Finally, after some patience uninstalling and installing (Approx. 6-9 times) I can play town of robloxia just fine. If the error code 6 thing does not pop up for you, it might be your connection. It "MAYBE IS TOO SLOW"to download stuff from the database website. I suggest you trying to reset your router, or if you know the PąƽƽWord to any faster connection, use it right away. That's all I can help, so cheers up!
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
05 Jan 2016 11:53 AM
@outrun1986
Oh... I think you gave me a solution for a different issue. Because you mentioned that you were "uninstalling and installing" roblox but I haven't even installed roblox - which is the issue. The download you get from roblox[dot]com/download called robloxplayerlauncher, used it install roblox, doesn't work for me because when I click run (after I have opened it up) nothing happens.
Like Necro said - "ROBLOX is downloaded on your computer but not installed".

You thought that I had already installed roblox onto my computer and when I try to open it nothing happens, right?
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
05 Jan 2016 11:54 AM
used to install*
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Itanu is not online. Itanu
Joined: 28 Dec 2015
Total Posts: 26
05 Jan 2016 11:56 AM
@Outrun
In short, I'm stuck on step two of the installation of roblox because when I click run no installer appears that says: "Getting the latest Roblox".
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