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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Certain Hats Won't Load In-Game

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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
19 Dec 2015 11:25 PM
Ok so I'm having a weird in-game problem where a certain hat won't load on my character or any others.

(I have screenshots but I don't know if these links are allowed...)

https://gyazo.com/8c85bfbe8528d34c1d30df1d6d7667ff

https://gyazo.com/45726aa0091f474460cd00fc6833daf0

I've tried the following already:
- Uninstalled a lot of (mysterious) programs
- Uninstalling roblox & roblox studio, then reinstalling
- Changed graphics in-game

Is my graphics card out of date? I have Intel with NVIDIA (lol tbh idk what these mean, not really good with computers)

If anybody could try to explain what is going on, if y'all have the same problems, or if is just a ROBLOX error. Thanks so much!
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Intralized is not online. Intralized
Joined: 12 Mar 2015
Total Posts: 4123
20 Dec 2015 02:33 AM
"Is my graphics card out of date? I have Intel with NVIDIA (lol tbh idk what these mean, not really good with computers)"

I think this is the problem here.


"What do you know?! You never even met her!" | +2k posts
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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
20 Dec 2015 11:11 AM
Yeah I think so too, I wonder if I need to upgrade it, or downgrade if it is too much for ROBLOX to handle. If anybody else could try and help, that would be great! Also, I e-mailed ROBLOX with this news.
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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
20 Dec 2015 01:23 PM
I see more people online ATM so...
B1
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RobloxTobs is not online. RobloxTobs
Joined: 29 Mar 2011
Total Posts: 555
20 Dec 2015 01:55 PM
https://en.help.roblox.com/hc/en-us/articles/203312790-Graphics-Problems

not sure if it will help
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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
20 Dec 2015 02:09 PM
Ahh! Still no progress ;/
I did figure out some things though.
DirectX Version: 11.2
Graphics Card: Intel® HD Graphics 4000

Also I have the latest Windows 10 version & do regularly update my computer.
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Godeon is not online. Godeon
Joined: 12 Dec 2015
Total Posts: 17
20 Dec 2015 07:11 PM
It could be the game just still loading your character sometimes it takes a little bit to load the entire character on some games but if you need more help please email ROBLOX at info@roblox.com (must have a email) they will get back to you within 24 hours or less
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Veleen is not online. Veleen
Joined: 06 Jul 2015
Total Posts: 1099
20 Dec 2015 07:53 PM
Yea my game takes a bit loading some times.


Veleen
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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
20 Dec 2015 08:00 PM
I know it's not the loading issue since I've been in a game for about 2-3 hours (with very little brick count) and it will remain the same the whole time.
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bella897 is not online. bella897
Joined: 14 Nov 2009
Total Posts: 1027
21 Dec 2015 12:38 PM
Hey guys! Thanks so much for helping out, even though none of the solutions worked.
I went back into a game and checked the developer code and it said that there was an error loading the meshes in my hats so I think it was just a problem with the ROBLOX application and not my computer. Anyways, I went and restarted my computer wiping out all my files and everything and now it all works properly! Just thought I'd share this news for anybody that is having the same struggles or for people in the future :).
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durpflip is not online. durpflip
Joined: 09 Sep 2008
Total Posts: 8230
21 Dec 2015 12:45 PM
@int optimus doesn't cause any problems on roblox because the client doesn't even use that technology


mv /home/siggy /dev/null
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