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Re: Dealing with info@roblox is pretty frustrating

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DarkDeceiver is not online. DarkDeceiver
Joined: 26 Feb 2013
Total Posts: 1023
27 Nov 2015 06:29 PM
So I emailed them about a potential way to bypass ROBLOX's security, and do a bit of damage to the website, and include the steps on how to do it and how it works.

I get a reply back, and the guy replies back, and gives me steps on getting my account back and verifying it. So I reply, correcting him and once again reminding him what I'm talking about, and his reply begins with this, taken directly from the email:

"We're sorry, we thought you were asking about your hacked account however, One thing to try would be to see if simply restarting your computer doesn't solve the issue. Sometimes this is all a system needs to refresh anything that might be giving it difficulty. "

And then goes on about something that has nothing to do with what I'm trying to warn them about. it's like, dude, just read my original email! It's not that difficult to do!

It's frustrating, lol.
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cloneman302 is not online. cloneman302
Joined: 12 Nov 2008
Total Posts: 1437
27 Nov 2015 06:30 PM
my experience with them has been really good
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PvN is not online. PvN
Joined: 10 Apr 2010
Total Posts: 22145
27 Nov 2015 06:30 PM
roblox is a frustration simulator

how long can you last
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XILostINSpaceIX is not online. XILostINSpaceIX
Joined: 11 Jun 2012
Total Posts: 35766
27 Nov 2015 06:31 PM
My experience with them have been good. Your problem is that you care. Just forget about the whole situation



https://twitter.com/IXLostINSpaceXI
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eSmug is not online. eSmug
Joined: 26 Aug 2009
Total Posts: 8655
27 Nov 2015 06:31 PM
they were good years ago.
now... eh.

-4303647
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SuperEpicGohan is not online. SuperEpicGohan
Joined: 23 Mar 2012
Total Posts: 2341
27 Nov 2015 06:31 PM
the response you get from info@roblox is a bot.
its not an actual person responding.
like last month i got a reply from info@roblox signed by erik

super kool kid
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Lyricize is not online. Lyricize
Joined: 23 Sep 2014
Total Posts: 7632
27 Nov 2015 06:32 PM
i think they use templates then edit them
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MrCodsworth is not online. MrCodsworth
Joined: 21 Nov 2015
Total Posts: 918
27 Nov 2015 06:34 PM
they dont help at all for me

~Send me trades!~
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6Z9 is not online. 6Z9
Joined: 29 Jun 2013
Total Posts: 1911
27 Nov 2015 06:34 PM
they gave me back my old account last year after it got pg'ed. so i think there good.
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XILostINSpaceIX is not online. XILostINSpaceIX
Joined: 11 Jun 2012
Total Posts: 35766
27 Nov 2015 06:37 PM
You just want the red band top hat dont you?



https://twitter.com/IXLostINSpaceXI
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thekevonster is not online. thekevonster
Joined: 08 Jul 2010
Total Posts: 11002
27 Nov 2015 06:37 PM
They take like two days to respond. But I haven't had any trouble with them.
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6Z9 is not online. 6Z9
Joined: 29 Jun 2013
Total Posts: 1911
27 Nov 2015 06:40 PM
@XI true that. I bet if you got nothing for reporting he would not even consider it.
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lolno is not online. lolno
Joined: 29 Nov 2008
Total Posts: 3822
27 Nov 2015 06:41 PM
lol
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XILostINSpaceIX is not online. XILostINSpaceIX
Joined: 11 Jun 2012
Total Posts: 35766
27 Nov 2015 06:42 PM
No one would go thru that much trouble just to say you did a good job.



https://twitter.com/IXLostINSpaceXI
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GeorgeTolsmaIII is not online. GeorgeTolsmaIII
Joined: 10 Feb 2011
Total Posts: 700
27 Nov 2015 06:42 PM
Info@ROBLOX is a robot on Twitter.
However mailing to them is a person response, but a response that is already crafted for them. They have no control over the answer, really. They have like a book that tells them what to write down. And if they don't have something to fit your exact need, they give the closest option.


It's so terrible.
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iiZendox is not online. iiZendox
Joined: 31 Aug 2013
Total Posts: 3144
27 Nov 2015 06:42 PM
I found that if you talk about su1c1d3, ROBLOX PMs you saying
Sounds like a tough time there, you should talk to someone you trust.
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DarkDeceiver is not online. DarkDeceiver
Joined: 26 Feb 2013
Total Posts: 1023
27 Nov 2015 06:43 PM
Ah, I forgot about ATR's way of thinking. If someone wants to prevent something that could screw over the website or a lot of players, they MUST be just doing it for a virtual hat!
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GeorgeTolsmaIII is not online. GeorgeTolsmaIII
Joined: 10 Feb 2011
Total Posts: 700
27 Nov 2015 06:44 PM
Don't you have to submit many reports about possible threats before you get even the lowest tier of hats? Lol.
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XILostINSpaceIX is not online. XILostINSpaceIX
Joined: 11 Jun 2012
Total Posts: 35766
27 Nov 2015 06:46 PM
But they do



https://twitter.com/IXLostINSpaceXI
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EvilCandyMonster666 is not online. EvilCandyMonster666
Joined: 01 Dec 2011
Total Posts: 193
27 Nov 2015 06:56 PM
They don't know what they're doing them. I was dealing with a clothing issue, and the person who was dealing with me kept saying the same thing over and over... It's ridiculous.
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The13thHippie is not online. The13thHippie
Joined: 18 May 2010
Total Posts: 47856
27 Nov 2015 06:59 PM
I hear you, lol. The few times I've reported a few bugs, they told me that changing my PW was the best way to keep my account safe, and even when I DID talk to a real employee, they got it all wrong.

That's why I just PMed Reese from then on instead should I discover an exploit or bug.


-Common Sense: Use it.
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TimeMorph is not online. TimeMorph
Joined: 09 Dec 2010
Total Posts: 10211
27 Nov 2015 07:03 PM
I recently tried sending them a glitch, had the same problem basically.

Used to be better, sadly, good service doesn't exist anymore
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6Z9 is not online. 6Z9
Joined: 29 Jun 2013
Total Posts: 1911
27 Nov 2015 07:14 PM
well if you really want that hat call them....
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CorgiParade is not online. CorgiParade
Joined: 08 Jun 2012
Total Posts: 4945
27 Nov 2015 07:15 PM
Sorry you didn't get the response you were looking for. But If you're talking about the server IP thing, it's a known issue and currently being looked into.
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LuckySquid is not online. LuckySquid
Joined: 07 Jul 2013
Total Posts: 11954
27 Nov 2015 07:17 PM
My emails usually get through and they see the point, but after it the do NOTHING.

Hola, pepsicola!
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