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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My friend Opnobledragon has a problem with a roblox card

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Creamyfudgecake is not online. Creamyfudgecake
Joined: 16 Oct 2015
Total Posts: 6038
24 Nov 2015 02:36 PM
he bought a roblox card to donate my other friend 913, but 913 got deleted so it glitched the roblox card so he cant cancel it or whatever.......now roblox cant find the card and stop the money

is there a way to fix it
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centraltrains is online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 02:46 PM
Hi,

The best way is to contact ROBLOX directly by email: info@roblox.com
If the card was already registered and he got deleted then it may be unlikely as he would of broken the ToS (Terms of Service) so ROBLOX would have every right to remove it.
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Creamyfudgecake is not online. Creamyfudgecake
Joined: 16 Oct 2015
Total Posts: 6038
24 Nov 2015 02:53 PM
@central

No he bought the game card, he was going to donate 913.

But 913 got deleted so the card removed the money and froze up on him.
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centraltrains is online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 03:03 PM
Hi,

By 913 you mean R$913? Before I thought you were saying your friends username was 913. As far as I am aware ROBLOX cards can't be cancelled. If the ROBUX were never transfer I would advise emailing info@roblox.com or going back to the shop and making a complaint.
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Creamyfudgecake is not online. Creamyfudgecake
Joined: 16 Oct 2015
Total Posts: 6038
24 Nov 2015 03:22 PM
@cen

Opnoble bought a gamepass for 800 robux

he was going to donate someone called 913 the 800 robux
but then 913 got deleted and froze the card up and then removed the money
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centraltrains is online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 03:33 PM
Hi,

Buying game passes can not give you R$ unless it is a R$ which is in-game only and not on site. I would suggest contacting the developer of the game.
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Creamyfudgecake is not online. Creamyfudgecake
Joined: 16 Oct 2015
Total Posts: 6038
24 Nov 2015 03:55 PM
@central

He bought a robux card from the store and tried to donate 913.

But it failed.
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