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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Am i IP banned or something?

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NinoTime is not online. NinoTime
Joined: 29 May 2010
Total Posts: 9310
24 Nov 2015 02:52 PM
When I try to join a game it says: An error has occurred while starting ROBLOX
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centraltrains is not online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 02:56 PM
Hi,

That could mean lots of things. Please go through the list I will post below and tell me if it works after the any of the following.

1. Reinstall ROBLOX (http://www.roblox.com/install/setup.ashx)
2. Go into another account and try to launch ROBLOX (may require an install if ROBLOX has never been played before on that account as ROBLOX is installed locally to the user).
3. Try on another computer on the same network.

If none of these work then you will need to contact your Network Administrator for advise.
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NinoTime is not online. NinoTime
Joined: 29 May 2010
Total Posts: 9310
24 Nov 2015 02:58 PM
But I can't reinstall ROBLOX because it doesn't let me Uninstall it either because of the Error.
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centraltrains is not online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 03:00 PM
Hi,

You can manually un-install it. On Windows navigate to:

C:\Users\[Your User Name]\AppData\Local\Roblox and delete everything in the folder.

If you don't want to do this then skip to step 2.
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NinoTime is not online. NinoTime
Joined: 29 May 2010
Total Posts: 9310
24 Nov 2015 03:06 PM
It won't let me reinstall it either, I will email roblox then.
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centraltrains is not online. centraltrains
Joined: 18 May 2010
Total Posts: 1331
24 Nov 2015 03:10 PM
Hi,

If you were IP Banned then you wouldn't be able to post here. Every time you connect to a ROBLOX server they have different IP addresses so I don't think that would be the problem. Seriously, the best way I would say is try from another user account or another computer. It is a really easy suggestion to a problem to eliminate.
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