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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Incredible performance and stuttering problem. (GTX 980ti)

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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 10:44 AM
So recently this happened after switching from my GTX 580 to a 980ti.
What's weird is that I never actually got these stuttering problems on my 580.

My specs:
GPU: G1 Gaming GTX 980ti
CPU: Intel(R) Core(TM) i7 CPU 960 @ 3.20GHz
RAM: DDRM3 4GB, DDRM3 4GB, DDRM3 4GB
SSD: INTEL SSDSC2BW180A3L
HDD: Hitachi HUA722020ALA330

I have already contacted roblox support they said that I should open a thread here. One thing I'm wondering is why I can't give them debug logs or any information regarding what is happening in-game.

Video of the performance/stuttering problem is here:
https://www.youtube.com/watch?v=-w5VErjFm4g

It's maybe not that noticeable at the beginning of the video but if you for an example at 0:24 and 0:56 you'll see a lot of fps drops and even freezing happening. Another thing which I find is strange is that Fraps tells me that I'm getting good 60 fps constant without even dropping once. Could be the way the Fraps is gaining that information but just a little bit strange.

I also tried out Dxtory which also displays the same way Fraps is without any fps drops happening when the game is dropping frames/stuttering.
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EnergyCell is not online. EnergyCell
Joined: 11 Jan 2009
Total Posts: 2306
21 Nov 2015 10:47 AM
It may be possible you're running resource intensive applications, or simply didn't install the correct driver for your GPU.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 10:49 AM
I have already tried these things.

Upgrading my drivers from stable 353.06 to the buggy 359.00 with no success.
Reinstalled the game.
Messed around with the graphics settings.
Switching from Directx to Opengl which Roblox did not want to accept and still ran the game in Directx.

Roblox asked me for a speedtest diagnose, which I have no idea why it would be related to my problem but here they are.

Swedish server: http://www.speedtest.net/my-result/4807328432
USA server: http://www.speedtest.net/my-result/4807333823

I'm from the EU but none of my friends have any sort of fps drops/stuttering problems whatsoever.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 10:50 AM
"It may be possible you're running resource intensive applications, or simply didn't install the correct driver for your GPU."

No even if I close all programs, the game will still have small to huge fps drops and stuttering problem.
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EnergyCell is not online. EnergyCell
Joined: 11 Jan 2009
Total Posts: 2306
21 Nov 2015 10:50 AM
Do you happen to force VSync?
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 10:54 AM
No I also tried to turn it on and it made no difference other than making mouse movement feeling sloopy.
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EnergyCell is not online. EnergyCell
Joined: 11 Jan 2009
Total Posts: 2306
21 Nov 2015 10:56 AM
I believe it's an error somewhere in ROBLOX's rendering engine, there's really nothing I can suggest. I can make an engineer see this post, but there's not a lot I can do.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 10:57 AM
I'll gladly appreciate it.
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C0MB4T4NT is not online. C0MB4T4NT
Joined: 29 Mar 2015
Total Posts: 31
21 Nov 2015 11:12 AM
Have you tried reverting to an older version of drivers? I'm on a 970 with 359.00 and have no issues at the moment.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 11:35 AM
Yes the 359.00 drivers didn't impact the game at all.
Most 980ti users are using the 353.06 drivers.
The thing is that the 359.00 drivers are incredible buggy for my card.
Several games didn't want to launch anymore like csgo, reflex because of those drivers.
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dillpick88 is not online. dillpick88
Joined: 17 Jun 2011
Total Posts: 1682
21 Nov 2015 11:41 AM
you need to reinstall the roblox client here is a video tutorial on the easiest way to do that youtu.be/dQw4w9WgXcQ
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
21 Nov 2015 12:05 PM
As I already stated in this thread. I already did that.
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CakeIsYummyInMyTummy is not online. CakeIsYummyInMyTummy
Joined: 27 Sep 2011
Total Posts: 1498
21 Nov 2015 12:35 PM
Update your drivers.
Or try reinstalling roblox.


http://www.roblox.com/R-Notifier-Sound-item?id=256811829
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chatowillwin is not online. chatowillwin
Joined: 21 Jan 2014
Total Posts: 8417
21 Nov 2015 12:38 PM
It should be fixed by now
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Bigguy4you is not online. Bigguy4you
Joined: 19 Jul 2015
Total Posts: 23
21 Nov 2015 06:31 PM
Nope the issue is still there.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
22 Nov 2015 01:39 PM
Bump
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ColouredTerminator is not online. ColouredTerminator
Joined: 30 Apr 2014
Total Posts: 1472
22 Nov 2015 01:57 PM
Your ping is a problem.
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ColouredTerminator is not online. ColouredTerminator
Joined: 30 Apr 2014
Total Posts: 1472
22 Nov 2015 01:59 PM
Look at mine.

http://www.speedtest.net/my-result/4854376702

Download is slower but ping is way lower.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
22 Nov 2015 02:10 PM
No, being in the shouldn't cause stuttering and performance problems. One thing which I can understand is that the physics lag incredible much which they don't since its not 2010.

I have many other friends from the EU located similar to where I am living and they don't have any stuttering problems.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
23 Nov 2015 02:42 AM
Bump
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glurbman is not online. glurbman
Joined: 02 Nov 2010
Total Posts: 1903
23 Nov 2015 11:05 AM
hmm maybe just slow intrenet connection (also called bad ((high)) ping )
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Aeralon is not online. Aeralon
Joined: 28 Aug 2011
Total Posts: 1425
23 Nov 2015 11:40 AM
Have you checked your computer for viruses? Sometimes viruses can create issues with Roblox.
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jimmysnow02 is not online. jimmysnow02
Joined: 25 Sep 2011
Total Posts: 20169
23 Nov 2015 12:16 PM
as some other people said you might want to check your internet speed and ping on a site like ookla speedtest
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
23 Nov 2015 02:34 PM
Can't be, using Kaspersky Internet Security. Could even revert my entire machine to a previous point and it would still give me fps stuttering.

Also above I already mentioned that all my EU friends don't have any performance problem and never noticed any fps drops whatsoever.
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Kniv979 is not online. Kniv979
Joined: 05 Jan 2009
Total Posts: 167
24 Nov 2015 08:23 AM
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