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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: I cant buy robux

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vegeta1833 is not online. vegeta1833
Joined: 31 Jan 2014
Total Posts: 1412
18 Nov 2015 09:50 PM
When I buy Robux it keeps saying
(Error Payment declined wait 30 seconds and try again
And I kept getting this from a month from now

Help.?
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AloofedCloud is not online. AloofedCloud
Joined: 14 Nov 2015
Total Posts: 5
18 Nov 2015 10:29 PM
Stop using your parents card.
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TangySaras123 is not online. TangySaras123
Joined: 28 Jun 2012
Total Posts: 55
19 Nov 2015 01:44 AM
Email ROBLOX they usually solve the problem.
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Anarchizt is not online. Anarchizt
Joined: 07 Aug 2014
Total Posts: 4
19 Nov 2015 08:33 AM
how to email them?
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xmouae is not online. xmouae
Joined: 19 May 2011
Total Posts: 8
19 Nov 2015 09:27 AM
Error: Payment Declined

This error can occur for a multitude of reasons, but from my personal experience it primarily occurs when you either;

- Entered the same Payment Information / Method consecutively

- There is not enough money on the Payment Method (e.g: credit card)


========================================================================================
What happens when you enter the same Payment Information / Method consecutively?
========================================================================================

If you have entered the same Payment Information / Method consecutive times, the Bank will automatically decline any purchase attempted from the card in hand. Banks do this to ensure their members that if their card is stolen, they can prevent fraud and thus further reduce the amount of money the thieves are attempting to steal.

========================================================================================
What happens if I try to use a Payment Method but there is not enough money within it?
========================================================================================

Clearly, the process will not go through. In order for any item to be sold, the vendor must receive your payment which will therefore authorize the purchase. This will initiate the deposit of your purchased items into your account, such as ROBUX. Remember, never use your parents payment information without their consent!

========================================================================================

If you believe that this is another type of error, you can contact ROBLOX and discuss your issue further. I will leave some contact details below. Good luck with your purchase.

========================================================================================

ROBLOX Contact Details for Billing Inquiries


Call: 888-858-BLOX

Email: info@roblox.com

Twitter: @InfoAtROBLOX.

You must be 18+ to call. The phone line is for billing and credit card issues only.

========================================================================================
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TangySaras123 is not online. TangySaras123
Joined: 28 Jun 2012
Total Posts: 55
20 Nov 2015 08:56 AM
Just sent them a message through gmail or something.Sent the message to the email that has been posted by this guy above.
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