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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Packet Loss ROBLOX

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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 03:58 AM
Hello guys, I'm really frustrated.

From last Friday, I've been having an unbelievable amount of lag in games. This had never happened before, so I contacted ROBLOX to see if they could fix it. After a weeks long talk and a few tests, they concluded that my "Packet Loss" was too high at 14% and they told me to power-cycle my router to fix it.

I did so, and no luck. For the last few days I've been all over the internet looking for fixes, but I there seems to be no-one who knows how to.

Considering all the computer geniuses on ROBLOX, as a last resort I come to the fourms to see if anyone can help me. I'm highly tempted to call up my ISP and ask them what the problem is. I get packet loss only when playing ROBLOX and no where else. I use a wireless internet connection which has been working fine for two years until this problem began last week. I measured the packet loss by cmd:

ping 8.8.8.8 -n 100
13% packet loss when ingame

Any help!?

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 04:14 AM
UPDATE #1:

I've tried using an Ethernet cable directly from my router to my laptop and it doesn't give me lag. The problem is, my router is downstairs and my laptop is in my room,

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 05:05 AM
UPDATE #2:

Factory reset router, no luck.

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 06:06 AM
UPDATE #3:

All drivers are up to date. Did a test on my sister's laptop, she has 0% packet loss.

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 06:25 AM
Update #4:

Attempted a more powerful powercycle, no luck.

#code for i,v in pairs dont
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Cowz4Sale is not online. Cowz4Sale
Joined: 03 Jul 2012
Total Posts: 1124
07 Nov 2015 06:36 AM
Have you tried contacting your provider? I have some solutions.

1. Try a wifi booster
2. The modem may be old (Yes this causes the modem to work "too" hard)
3. Try a speed test and share with friends at school to see if it is just you.
4. Try to switch off your router from the plug, wait 10 seconds the restart it.
5. Clean the router of dust.
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 07:43 AM
UPDATE #5:

Calling my ISP right now.

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 07:44 AM
@Cowz I appreciate the answer, but I've tried all of them. Thanks though!

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 08:05 AM
UPDATE #6:

ISP said they can't do nothing.

#code for i,v in pairs dont
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airstriker4 is not online. airstriker4
Joined: 27 Jul 2012
Total Posts: 5831
07 Nov 2015 09:18 AM
maybe this a sign that you should cease to waste your life on roblox
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 11:37 AM
UPDATE #8:

Awaiting ROBLOX's reply.

#code for i,v in pairs dont
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
07 Nov 2015 12:54 PM
Agent, gg its just the laptop . Laptop always has a higher packet loss than a PC
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tul06 is not online. tul06
Joined: 29 Sep 2012
Total Posts: 2885
07 Nov 2015 01:12 PM
Get the wired routers. I think they spread more signal around your house. I have a old NetGear router that my family had for a long time, and the wifi in my house is decent.


Is this about the wifi or the computer lagging?
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 02:52 PM
Hi,

I'm 98% sure it's the WiFi. It was working fine a few weeks ago.

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 02:55 PM
UPDATE #7:

My ISP was horrible. They said that they don't support gamers who worry about ping and stuff. I've been talking to ROBLOX support for two weeks, and I'm waiting for their reply.

#code for i,v in pairs dont
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SvpremeTrvp is not online. SvpremeTrvp
Joined: 01 Sep 2015
Total Posts: 195
07 Nov 2015 03:00 PM
yeah same here im about to uninstall roblox then rein-stall and turn off my router
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
07 Nov 2015 03:09 PM
^ Alright, tell me how it goes. The good news is that my contract ends this month, so I'll probably get an ISP who offers around 50-200mb Download Speed.

#code for i,v in pairs dont
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AgentL3r is not online. AgentL3r
Joined: 14 Jan 2013
Total Posts: 1671
08 Nov 2015 04:43 AM
UPDATE #9:

Nothing has worked.

#code for i,v in pairs dont
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Pelailija1 is not online. Pelailija1
Joined: 22 Sep 2013
Total Posts: 2989
09 Nov 2015 09:06 AM
Agent how old are you? cause you can call the ISP without getting a parent? e.e
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durpflip is not online. durpflip
Joined: 09 Sep 2008
Total Posts: 8230
09 Nov 2015 11:18 AM
wifi was never something that idolized low ping anyways


mv /home/siggy /dev/null
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Cowz4Sale is not online. Cowz4Sale
Joined: 03 Jul 2012
Total Posts: 1124
10 Nov 2015 05:10 AM
Found this on a site which may help.
"Are there any household appliances between your computer and the wireless router? Although unlikely, I suppose some stray waves can be interfering with your packet communications. While on the topic of packets, what exactly makes you think you are having a "packet loss" problem? The fact you are the only one experiencing the problem allows us to remove the modem and wireless router as likely culprits, and as jdog2pt0 said, checking for firmware/driver updates is a good start. I am not aware of any diagnostics you can perform on your network card, but you can start by disconnecting the antenna (if possible) and make sure everything is nice and snug when you plug the antenna back in.

As far as your Netalyzr results go, the items in red are minor and can be shrugged off. The only I might be concerned with is the "network buffer measurements". It states your results are a bit high, maybe run that app on another computer on your network and see if the results for that category are similar."
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S3idOtaku is not online. S3idOtaku
Joined: 03 Jun 2015
Total Posts: 6
29 Jan 2017 03:21 AM
I have similar problem, I get so much lag, even with wired connection, my internet speed 13 megabits per second.


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friendlygeek5 is not online. friendlygeek5
Joined: 01 Apr 2016
Total Posts: 112
29 Jan 2017 03:22 AM
Hi!
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GiitchyGoo is not online. GiitchyGoo
Joined: 10 May 2014
Total Posts: 278
29 Jan 2017 03:55 AM
Router ----[Packet Loss]---- Computer ----[abnormal Packet loss]------- Roblox
If this helped at all, It's not your router, its how your computer handles the packets that it sends to roblox and that roblox sends back to it.
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TESTsubject0100 is not online. TESTsubject0100
Joined: 18 Aug 2014
Total Posts: 9286
29 Jan 2017 05:09 AM
I might know it... QoS Problems... Since ALL problems are fixed, router, ISP and test of other applications, it MUST be the packet. I'll try testing the problems. I might send my WireShark results.. ROBLOX uses UDP ########### ports.. I will be filtering the others. BRB.
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