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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Roblox doesn't work with Windows 10

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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 10:05 AM
I've tried reinstalling it and everything, but all Windows 10 is saying when you attempt to join a game is 'You'll need a new app to open roblox-player'

What should I do?


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instawin is not online. instawin
Joined: 04 Jun 2013
Total Posts: 8777
02 Nov 2015 10:24 AM
I am using windows 10 and I installed it and can play it with no problem

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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 10:37 AM
D:

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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 10:39 AM
At times, Windows 10 does not support ROBLOX.


Are you on a laptop, surface, or computer?

If you are using surface, what type is it?

If you are not using surface, reply to me with the specific model of your computer.


~Fixing is my first priority~
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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 10:42 AM
I believe it is a compatability issue, yes.
Using a Mesh computer. Unsure of the type. I would enjoy finding out but i'm also busy trying to fix my broken start menu. Red text is scare.

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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 10:44 AM
Well, if you are using a Mesh computer, I will list all models. Before I do, I want to know when did you get the computer?


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 10:46 AM
I got the computer, lets say... 2 years ago, I think?
I'm afraid the model is no longer listed on their website.

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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 10:47 AM
Well i'll search for that model no matter what. Please wait while I search for the model.


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 10:49 AM
All I can remember is that it had numbers on the end
#indepth


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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 10:52 AM
Well, roblox, is it a desktop computer, or laptop?

If it's a PC, is it the following:
Home Office Computers
4K Gaming PCs
Video Editing PCs
CAD Graphics Workstations
NEXT DAY PCs

If it's a laptop, is it the following:
Tablets
ASUS Laptops
Gigabyte Gaming Laptops
MSI Gaming Laptops
Mesh Gaming Laptops


If it's none of these, i'll just proceed to list models from 2013, and im afraid you will have to search them all.


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 11:15 AM
Desktop computer.
I've looked in all of the PC ones and it isn't there.

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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 11:22 AM
Alright, it will be hard.

So does it say in the computer mesh? Or does it say another company?

I need you to look at the computer (no not on the website) and see if you can find any numbers or anything that shows a model number/model name

Look at all the parts in your desk that helps the computer run (except the inside of the computer, of course) and see if you can find numbers.


~Fixing is my first priority~
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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 11:36 AM
I believe that my computer is either an Elite 3570 or an Elite 3470, using the Wayback Machine to the time I purchased my computer. By all guesses, I'm going to make a bet that it is the 3570 one.
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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 11:37 AM
Other than that, no clues are present physically or on the drive (Computer name is only MESH)
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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 11:38 AM
Well, here is what I found that is from 2013. I think I found your computer:

MESH Elite K3470-CSR

From 2013.

I'll find a solution.


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 11:40 AM
I recognise it, but since my computer has a custom box, I can't tell. Very similar features though, so i'll say that's the best bet we have.


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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 11:49 AM
Checked some stuff on it.

BASIC SPECIFICATIONS

Processor Intel Core i5-3470
Processor external bus 100MHz (DMI)
Processor multiplier: x36
Processor clock speed: 3.6GHz
Processor socket: LGA1155
Memory: 8
Memory type: PC3-12800
Maximum memory: 16GB
Motherboard: MSI B75MA-E33
Motherboard chipset: Intel B75

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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 11:49 AM


PORTS

USB2 ports (front/rear): 2/4
e SATA ports (front/rear): 0/0
Wired network ports: 1x 10/100/1000
Wireless networking support: none


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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 11:51 AM
I'm not going further into detail.

I'll see if it's the compatibility issue with Windows 10 and Mesh Computers or it's roblox messing around


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 12:07 PM
However, some of these specifications will be untrue, as MESH is a custom-build type of computer provider.

For example, my processor is an i7
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Exirt is not online. Exirt
Joined: 07 Oct 2010
Total Posts: 4580
02 Nov 2015 12:11 PM
Alright, I just figured out that it just might be a browser issue, and your computer might be unaffected.

1. Uninstall your browser
2. Uninstall ROBLOX
3. Reinstall your browser
4. Reinstall ROBLOX
5. Test it

REINSTALL YOUR BROWSER BEFORE YOU REINSTALL ROBLOX


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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
02 Nov 2015 12:33 PM
I'll do it in a minute, just have to complete something beforehand


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ItsKxceyy is not online. ItsKxceyy
Joined: 07 Jul 2012
Total Posts: 482
02 Nov 2015 01:23 PM
or just get a life outside ;)
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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
03 Nov 2015 09:46 AM
I could say the same for you :c

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robloxrepairer is not online. robloxrepairer
Joined: 10 Dec 2009
Total Posts: 451
03 Nov 2015 10:22 AM
Thanks, Exirl.
I went onto IE (cringe) and tried again. It worked.

I think its because Chrome settings are the same from when I had Windows 8. If I reset these settings, i'm sure it'll work again. Cheers.
(Still have a broken menu to deal with, but that's for another day)


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