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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX Won't Download

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Shouldnt is not online. Shouldnt
Joined: 02 Apr 2010
Total Posts: 7005
29 Oct 2015 05:03 PM
I click Download and Install ROBLOX,
Click "Open" as you would, and it does nothing and just directs me to the Games Page.
ROBLOX Player isn't installed, yet ROBLOX Studio is.

I previously had Avast installed onto my computer, but I deleted it and uninstalled ROBLOX as well when I encountered problems.

Why is it doing this???
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OfficialAndrew is not online. OfficialAndrew
Joined: 17 Aug 2012
Total Posts: 73
29 Oct 2015 07:58 PM
Not sure what you mean by 'open'. Do you mean clicking 'Play' on a games page?

To do a clean reinstall, follow this:
https://en.help.roblox.com/hc/en-us/articles/203312910-How-Do-I-Reinstall-the-ROBLOX-Software-

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Shouldnt is not online. Shouldnt
Joined: 02 Apr 2010
Total Posts: 7005
30 Oct 2015 03:12 AM
I meant Run instead of Open.
Instead of the whole "Do you want this to make changes to your PC" etc stuff,
it just takes me STRAIGHT to the Games page. Nothing installs, apart from ROBLOXPlayerLauncher.exe, but it doesn't seem to be doing anything.
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OfficialAndrew is not online. OfficialAndrew
Joined: 17 Aug 2012
Total Posts: 73
30 Oct 2015 07:44 AM
Try the link I gave first.

Clean your temp files:
If you're a Windows user, press the Windows button at the bottom of your keyboard to the left of the alt button, and press R at the same time. Then, type %temp% and press enter. Next, delete any file that starts with RBX, these files are at the bottom of the list, as well as the 'Roblox' folder near the top of the list.

Re-download the ROBLOX launcher from http://http://www.roblox.com/download and run the .exe as an administrator.

Also, you should re-install an anti-virus onto your computer, otherwise you are liable to viruses and malicious software.

If the ROBLOX Launcher fails to open, contact ROBLOX Customer Service at info@roblox.com
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Shouldnt is not online. Shouldnt
Joined: 02 Apr 2010
Total Posts: 7005
30 Oct 2015 09:17 AM
I did a a system restore to last month and it just gave me ROBLOX Studio Back.
I uninstalled Avast and now I can get onto Roblox. :)
Thanks for the help anyway.
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