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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Game passes are not giving me my money.

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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 09:53 AM
Everytime i sell a game pass for my game "Flying Fortress Tycoon" It's not giving me the R$ or TIX people bought it with. I dunno what to do. I've already tried to take them offsale and put them back again. It does not work. I lost like over 10kR$ due to this.

I dunno what i should do. I've already 3mailed ROBLOX.

~Here comes DA THUNDAAA!~
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sonickyle is not online. sonickyle
Joined: 01 Jan 2009
Total Posts: 5653
16 Feb 2013 10:27 AM
I don't know how long it takes, but ROBLOX made it so that you get the money after a certain amount of time, so people don't get ripped off.
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 10:27 AM
You will eventually get it, sir.

- http://nyanit.com/www.roblox.com/User.aspx?submenu=true -
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 10:42 AM
ok :0
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 10:44 AM
I really want my money now, so i can buy Blizzaria.
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Rezzicop is not online. Rezzicop
Joined: 20 Jan 2013
Total Posts: 19
16 Feb 2013 10:46 AM
I'm pretty sure they have a refund thing or something in case the pass doesn't work so you should get your money soon.
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airplanejoe is not online. airplanejoe
Joined: 19 Oct 2011
Total Posts: 5767
16 Feb 2013 10:47 AM
Please allow it to go through ROBLOX's transaction system. Too many people were purchasing things through the system, so the people who bought your game pass are in the queue. You shall get your money soon. No worries.

If you are worried, ROBLOX is available at info@roblox.com

Cheers! -airplanejoe
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 10:51 AM
Okaiz,
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 10:53 AM
i just got a tiny bit of my money. like 10R$
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airplanejoe is not online. airplanejoe
Joined: 19 Oct 2011
Total Posts: 5767
16 Feb 2013 10:55 AM
It could go little-by-little. Just give it some time

Cheers! -airplanejoe
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 11:01 AM
:/ I'ts been almost a day.
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 11:35 AM
It'll come, just e-mail them letting them know.
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 11:44 AM
i did a day ago.
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 11:49 AM
Whom did you e-mail?
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 11:50 AM
info@roblox.com
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 11:51 AM
Then try to e-mail support@roblox.com.
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 11:56 AM
ok, i sent one.
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 12:02 PM
Alright, wait for their response.
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 12:07 PM
It won't go through.

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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 12:11 PM
It may take 48 hours for the process of the e-mail and the money getting into your account.
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 12:14 PM
it's been a day.
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 12:17 PM
> 48 hours < > 2 days <
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thunder1222 is not online. thunder1222
Joined: 07 Jul 2009
Total Posts: 13803
16 Feb 2013 12:17 PM
ik
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ROBLOX095 is not online. ROBLOX095
Joined: 03 Dec 2010
Total Posts: 2419
16 Feb 2013 12:18 PM
Then wait patiently another day, sir, hopefully your money will come to you.
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EvilMrDoom is not online. EvilMrDoom
Joined: 27 Mar 2010
Total Posts: 542
16 Feb 2013 12:19 PM
Hi there,

you can always try contacting a moderator on here by using the "@" symbol before their name; example: @Shedletsky -- but, it is unlikely for them to respond if you are trying to contact a moderator that does not post on this forum. Here are some things you can do to get what you need:

- Re-install roblox
- Continue to refresh the page (not excessively though)

For more help: e-mail info@roblox.com

Have a wonderful day.

Support expert,
EvilMrDoom
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