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Can't upload ad. Help!

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WinxClubRulesNZ is not online. WinxClubRulesNZ
Joined: 08 Jan 2013
Total Posts: 666
21 Oct 2015 03:46 AM
I'm trying to upload ads for a group. I managed to upload my banner ad fine, but I can't upload the skyscraper or rectangle despite my files being .png AND the correct size. When I try uploading, it says there is an error and says that it needs to be the right size and a .png but it is!

Nothing in the ad violates any rules either as the skyscraper and rectangle are VERY similar to the banner, just different sizing and arrangements.

I really need to get these ads uploaded so any help is appreciated!
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killerinacan is not online. killerinacan
Joined: 09 Nov 2013
Total Posts: 776
21 Oct 2015 08:16 AM
The ads must not be the correct size, check again.

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bobcat606 is not online. bobcat606
Joined: 26 Feb 2013
Total Posts: 134
21 Oct 2015 09:00 AM
you may need BC
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SharkTrickShots is not online. SharkTrickShots
Joined: 21 Nov 2011
Total Posts: 666
21 Oct 2015 09:01 AM
Open paint and re-size it




Check out my Halloween Badge Hunt game "The Old Haunted Mansion" NOW OPEN!
http://www.roblox.com/games/199992660/The-Old-Haunted-Mansion-Unofficial-Halloween-2015
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WinxClubRulesNZ is not online. WinxClubRulesNZ
Joined: 08 Jan 2013
Total Posts: 666
21 Oct 2015 01:08 PM
@killer & shark I KNOW they are the correct size as I have checked at least 3 times.

@bob You don't need BC to upload ads as I've uploaded ads before.

I do appreciate the help! I may check yet again, but I doubt they are the wrong size.


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maydu123 is not online. maydu123
Joined: 18 Jan 2013
Total Posts: 2
21 Oct 2015 01:34 PM
#####
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maydu123 is not online. maydu123
Joined: 18 Jan 2013
Total Posts: 2
21 Oct 2015 01:34 PM
hi
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WinxClubRulesNZ is not online. WinxClubRulesNZ
Joined: 08 Jan 2013
Total Posts: 666
24 Oct 2015 06:30 PM
Bump, I really need a solution!
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DLTX is not online. DLTX
Joined: 25 Feb 2014
Total Posts: 753
24 Oct 2015 06:41 PM
download template resize it to the size of the template then upload
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Developmential is not online. Developmential
Joined: 06 Oct 2009
Total Posts: 7317
24 Oct 2015 06:44 PM
i bet it's a click-bait ad anyways...

i'll be amazed if it isn't


The ROBLOX community is the best online community on the internet. | #BlameJohn
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WinxClubRulesNZ is not online. WinxClubRulesNZ
Joined: 08 Jan 2013
Total Posts: 666
24 Oct 2015 06:51 PM
@develop Trust me, it isn't a bait ad. Its a genuine ad for a group I'm in which has only been around for a couple of weeks, possibly less.
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WinxClubRulesNZ is not online. WinxClubRulesNZ
Joined: 08 Jan 2013
Total Posts: 666
24 Oct 2015 06:52 PM
@DLTX They are the right size as I've said a few times. I used the measurements that ROBLOX says to use.
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Derplmao is not online. Derplmao
Joined: 02 Nov 2014
Total Posts: 626
24 Oct 2015 06:58 PM
Try .jpg?
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g00t is not online. g00t
Joined: 22 Oct 2012
Total Posts: 845
24 Oct 2015 07:20 PM
if you have both a .pdn (or other file type) AND a .png, make sure youre using the right one

Also your computer could have a publishing problem, try putting it in a flash drive and uploading it on a different computer if there is another available
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