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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: [SOLUTION]For Mac users

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TheSkyCloud is not online. TheSkyCloud
Joined: 20 Jan 2013
Total Posts: 111
16 Oct 2015 09:49 AM
I have had the issue where I can't connect to roblox due to the error: Roblox can't connect to the internet. The resolution requires you to type something into terminal and editing the info.plist file.

You have uninstall roblox by removing the roblox and roblox studio plugin from the Applications folder to the trash. Then open Finder and search for "NPRoblox.plugin" and delete it.

Then download a Roblox installer and create a new folder on your desktop called "roblox".

Open the roblox installer from the download and drag the Roblox installer app to the folder you created on your desktop. It's important that the installer is in a folder and not just on the desktop for later steps.

Right click the installer (the one you copied to the folder) and select "Show Package Contents", then open the Contents folder.

The file needed to be edited is Info.plist Open this file with any program of your choice such as TextEdit. We need to put in some instructions that tells the installer that it is allowed to load the insecure (http) URIs that Roblox uses to download the application files.

With the roblox update and the new El Capitan update, I assume that capability of loading http urls and allowing clients to connect to the servers had a bug or were removed. Anyways

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IntentUnknown is not online. IntentUnknown
Joined: 16 Sep 2015
Total Posts: 7
16 Oct 2015 09:59 AM
There's a reason why I used pastebin rather than typing out the steps in a forum post, and you just demonstrated it.

pastebin.com/ascmRhyE
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TheSkyCloud is not online. TheSkyCloud
Joined: 20 Jan 2013
Total Posts: 111
16 Oct 2015 10:02 AM
k e y NS()App()Transport()Security k e y
d i c t
k e y N S()A l l o w s () A r b i t r a r y () L o a d s k e y t r u e
d i c t

These lines go at the bottom of the file before the last two closing tags, so the last 7 lines of the Info.plist will look like this:

h t t p () :// () im gu r.()c o m / () k 9 N Z DCu -----> Remove ()

Save the edited plist file.

Now we're going to created a disk image of the folder with the edited installer. Open the Application called Disk Utility. In Disk Utility click on "File > New Image > Image From Folder", select the roblox folder we created on the desktop and click "Open" then click "Save".

Open the roblox folder on the desktop and double-click the Untitled.dmg disk image to mount it.

Open the application called Terminal. In Terminal type:

/Volumes/roblox/Roblox.app/Contents/MacOS/Roblox

This should start the installer and install the Roblox and Roblox Studio.

You can now play Roblox.

Unfortunately, Roblox Studio won't open but you can edit the Info.plist in the Roblox Studio package contents with the same lines we used above and it will then work.
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TheSkyCloud is not online. TheSkyCloud
Joined: 20 Jan 2013
Total Posts: 111
16 Oct 2015 10:04 AM
I didn't see you post this. Oh well lol. I will do that next time. Saves the work
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XxCotnerXx is not online. XxCotnerXx
Joined: 01 Oct 2015
Total Posts: 63
16 Oct 2015 10:58 AM
I reinstalled it DOES NOT WORK ROBLOX is broken :l we will just have to wait..
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KanHeeMi is not online. KanHeeMi
Joined: 18 May 2014
Total Posts: 5
16 Oct 2015 11:02 AM
Well i can't do "show package contents" because there isn't any options for that. What should i do??
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MissButterz is not online. MissButterz
Joined: 30 May 2011
Total Posts: 1
16 Oct 2015 12:04 PM
I did everything but when I put in /Volumes/roblox/Roblox.app/Contents/MacOS/Roblox to terminal there is no file for it to run
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TheSkyCloud is not online. TheSkyCloud
Joined: 20 Jan 2013
Total Posts: 111
16 Oct 2015 01:04 PM
You don't put it in that directory. You make a folder on your DESKTOP then click on roblox.dmg and then drag the roblox icon into the folder. Then you eject the roblox player in Finder. Then you right click on the roblox icon that you placed in the folder and hit show content. Then you open Info.plist and add the lines as I stated. Then you open terminal and run that line I gave you and then it should open roblox and work. That's how I got it to work for me. I am playing death run as we speak :3
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TheSkyCloud is not online. TheSkyCloud
Joined: 20 Jan 2013
Total Posts: 111
16 Oct 2015 01:05 PM
hmm try typing sudo before you type in the volume line into the terminal
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spynaz is online. spynaz
Joined: 17 Feb 2011
Total Posts: 1326
16 Oct 2015 01:17 PM
Was just trying to figure out how to fix this. Thanks guys!
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goku19876 is not online. goku19876
Joined: 11 Feb 2011
Total Posts: 7576
16 Oct 2015 02:15 PM
guess it works until roblox fixes it globally


its me goku
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spynaz is online. spynaz
Joined: 17 Feb 2011
Total Posts: 1326
16 Oct 2015 09:06 PM
Roblox just recieved an update and this method stopped working. :/
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spynaz is online. spynaz
Joined: 17 Feb 2011
Total Posts: 1326
16 Oct 2015 09:08 PM
Nvm their working on a fix now.
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Adrian12094 is not online. Adrian12094
Joined: 01 Feb 2014
Total Posts: 3172
16 Oct 2015 09:23 PM
THANK YOU, So much ! I though I would never play roblox again ! Without you I was finish, Thank you alot!
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EntityForce is not online. EntityForce
Joined: 04 Nov 2015
Total Posts: 2
08 Dec 2015 01:22 AM
Helped me a lot, it's working again.
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XxCotnerXx is not online. XxCotnerXx
Joined: 01 Oct 2015
Total Posts: 63
01 Apr 2016 01:19 PM
K
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lolifepie is not online. lolifepie
Joined: 25 Nov 2011
Total Posts: 55
01 Apr 2016 02:45 PM
Can't seem to get it to work I hope they end up fixing it with an update or something.
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