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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX won't open (Windows 10)

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TeamTripleStar is not online. TeamTripleStar
Joined: 01 Dec 2012
Total Posts: 166
28 Jul 2015 06:05 AM
I've reinstalled ROBLOX a number of times but it seems to not work with Windows 10, it takes me to this loop to install it and something which cannot be screenshotted says something like "You'll need a new app to open this roblox-player" and it then has a green square with text next to it saying "Look for app in the Store" (Windows 10 feature) and I clicked that but it then says "You'll need a new app to open this ms-windows-store" and keeps looping into that even when I click the "Look for app in the Store" but nothing helped. I've cleaned my disk and defragged it a number of times but it doesn't work. ROBLOX only works when I get a new build of Windows 10 and I cannot revert back.

---It's yah boy TeamTripleStar.
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OverSaneRBLX is not online. OverSaneRBLX
Joined: 15 Mar 2013
Total Posts: 3296
28 Jul 2015 06:41 AM
windows 10 isnt even released lol

and roblox didnt even develop support for it
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OverSaneRBLX is not online. OverSaneRBLX
Joined: 15 Mar 2013
Total Posts: 3296
28 Jul 2015 06:43 AM
WAIT PEOPLE CAN ACTUALLY DOWNLOAD IT

um
well the problem you probably have is that roblox hasnt developed support for windows 10
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greenbush22 is not online. greenbush22
Joined: 06 Apr 2014
Total Posts: 631
28 Jul 2015 06:44 AM
I don't think roblox works with windows 10



Favorite ROBLOX Game The Noob Murder
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TeamTripleStar is not online. TeamTripleStar
Joined: 01 Dec 2012
Total Posts: 166
28 Jul 2015 07:01 AM
ROBLOX works with Windows 10 Builds but it then doesn't work after a few days. Please people learn to read.

---It's yah boy TeamTripleStar.
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LittleFootBr is not online. LittleFootBr
Joined: 05 Dec 2014
Total Posts: 218
28 Jul 2015 07:28 AM
I tested and works


Hi
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TeamTripleStar is not online. TeamTripleStar
Joined: 01 Dec 2012
Total Posts: 166
28 Jul 2015 07:51 AM
*facepalm*

---It's yah boy TeamTripleStar.
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TeamTripleStar is not online. TeamTripleStar
Joined: 01 Dec 2012
Total Posts: 166
28 Jul 2015 08:40 AM
Can anyone actually please help me? I don't want 12 year olds saying "it works for me" on this thread, I'm just asking for help, not for twelvies to annoy me.

---It's yah boy TeamTripleStar.
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sandygobbe2 is not online. sandygobbe2
Joined: 14 Dec 2012
Total Posts: 151
28 Jul 2015 09:45 AM
I have Windows 10 and im not having this problem mys tudio places just wont open but anyway i suggest just contacting roblox support
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TeamTripleStar is not online. TeamTripleStar
Joined: 01 Dec 2012
Total Posts: 166
28 Jul 2015 10:11 AM
ROBLOX Studio works for me.

---It's yah boy TeamTripleStar.
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ColouredTerminator is not online. ColouredTerminator
Joined: 30 Apr 2014
Total Posts: 1472
28 Jul 2015 10:18 AM
Since Windows 10 runs on the same architecture that Windows 7 and 8.1 run on it should be compatible without changes to the game.

To fix this problem, I need you to answer a few simple questions.

Are you attempting to open a game in Microsoft Edge or Internet Explorer?
If you are using Microsoft Edge I need you to use Internet Explorer to play.

What do you mean by "cleaned my disk?"

Are you running out of storage space on your PC?
If you are ROBLOX cannot function correctly.

Have you denied permission for ROBLOX.com to open the ROBLOX Player application on your computer?


-ColouredTerminator-
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ColouredTerminator is not online. ColouredTerminator
Joined: 30 Apr 2014
Total Posts: 1472
28 Jul 2015 10:20 AM
And one more thing.

Do you uninstall ROBLOX using these instructions?

If you are running Windows Vista, or 7
Type "add or remove programs" in the search bar on the Start menu
Select the highlighted choice names "Add or remove programs"
You should come to a list displaying the programs installed.
Scroll down to "ROBLOX Player for ..."
Click it and select "Uninstall" at the top of the window
Provide administrative permissions if applicable
Follow the instructions to uninstall
Now go back to ROBLOX.com
Click "Play" on any game
A dialog box will appear. Click "Run"
Follow the instructions to install

If you are running Windows 8
Open the start screen
Click the arrow in the bottom left corner
There should be a search bar in the top right-hand corner
Type "Add or remove programs"
Select the option of "Add or remove programs" on the search screen.
You should come to a list displaying the programs installed.
Scroll down to "ROBLOX Player for ..."
Click it and select "Uninstall" at the top of the window
Provide administrative permissions if applicable
Follow the instructions to uninstall
Now go back to ROBLOX.com
Click "Play" on any game
A dialog box will appear. Click "Run"
Follow the instructions to install

If you are running Apple OS X
Open a new finder Windows via CMD+N
Select Macintosh HD
In the top right-hand search bar type in "ROBLOX"
Now click the + in the top right-hand corner
There should be a box that says "Kind" in the top left-hand corner
Click that and select "Other" as your option
A dialogue box will appear
In the dialogue box's search bar type in "System Files"
Check the box next to the "System Files" option
Click "OK"
This dialogue box will close
Next to the box that you changed your selection, a new box will appear
The box will say "aren't included"
Click that selection box and change it to "are included"
Select all files that say "ROBLOX" in the name
Delete the files by doing CMD+Backspace
Empty the trash
Now go back to ROBLOX.com
Click "Play" on any game
Follow the instructions to reinstall
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redflame480 is not online. redflame480
Joined: 07 Apr 2014
Total Posts: 127
28 Jul 2015 11:27 AM
Sorry, but ROBLOX isn't yet fully compatible with Windows 10 yet but Windows 10 is being released to the public Tomorrow (July 29th). On that day ROBLOX will most likely update to Windows 10.

Kind regards,
Redflame480, Owner Of The Redflame480 Site
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dude947 is not online. dude947
Joined: 03 May 2009
Total Posts: 682
28 Jul 2015 11:32 AM
Hello TeamTripleStar,

ROBLOX is indeed supported on Windows 10, to fix this issue read the steps below:

1 - Uninstall Chrome (or your browser).
2 - Uninstall ROBLOX.
3 - Install Chrome (or your browser again)
4 - Install ROBLOX (it is important that you install ROBLOX after you've re-installed your browser)
5 - Test it on a game.

If you have any more problems please contact info@roblox.com (email), and the ROBLOX support team will help you with any further issues.

THIS METHOD ALSO APPLIES TO WINDOWS 8 USERS.


Gentlemen, you will always remember this as the day you almost caught' Captain Jack Sparrow!
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tomas7777 is not online. tomas7777
Joined: 22 Mar 2013
Total Posts: 840
07 Sep 2015 05:45 AM
Worked but stopped working. Build 10240 (final)
*Disappointed*
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xmen333409 is not online. xmen333409
Joined: 14 Jul 2009
Total Posts: 13
29 Sep 2015 07:45 PM
I have just recently had this issue, it randomly came up for me as I decided to play ROBLOX one day.
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TheNinjaPigs is not online. TheNinjaPigs
Joined: 02 Jun 2015
Total Posts: 101
29 Sep 2015 07:57 PM
I use Windows 10..It works fine for me lol
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HeStoleMySocks is not online. HeStoleMySocks
Joined: 07 Apr 2013
Total Posts: 14
20 Oct 2015 05:07 PM
I am having EXACTLY the same issue. I've had to uninstall Roblox because Roblox games began to randomly stop loading. I had to actually delete the game through Regedit commands on the Start Menu, and ever since I deleted the game, it's been giving my the same error. Never happened before.
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IsolatedDarkness is not online. IsolatedDarkness
Joined: 03 Apr 2013
Total Posts: 219
26 Oct 2015 04:48 AM
Same is happening to me, I had a 30 day trail, I upgraded to Windows 10 on the 17/10/15, and on 17/11/15 you can't downgrade to your old windows. :/
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IsolatedDarkness is not online. IsolatedDarkness
Joined: 03 Apr 2013
Total Posts: 219
26 Oct 2015 04:49 AM
Anyone help me with my situation?
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IsolatedDarkness is not online. IsolatedDarkness
Joined: 03 Apr 2013
Total Posts: 219
26 Oct 2015 04:52 AM
I was playing some games on ROBLOX on Windows 10, it was fine, as soon as I went on that Halloween event, and clicked on the zombie game, it randomly came up and said "You'll need a new app to open this roblox-player".
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DeviousDevon is not online. DeviousDevon
Joined: 20 Feb 2015
Total Posts: 216
26 Oct 2015 08:27 AM
I can play games without this pesky error, but I could not launch it. It says ID=17
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MatyCZE12345 is not online. MatyCZE12345
Joined: 02 Dec 2012
Total Posts: 17
26 Oct 2015 08:29 AM
Hey Guys.
I have Win10 and everything works. So what's the problem?
Maybe check Requirements of Roblox.
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IsolatedDarkness is not online. IsolatedDarkness
Joined: 03 Apr 2013
Total Posts: 219
26 Oct 2015 08:58 AM
OMG IT'S WORKING AGAIN!!
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HeStoleMySocks is not online. HeStoleMySocks
Joined: 07 Apr 2013
Total Posts: 14
07 Nov 2015 04:48 PM
Goodness, I'm still having the issue, and it's months and weeks. I can't fix it.
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