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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Help my account was hacked! Need a moderator!

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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 05:51 PM
HELP! My account edward3456 was hacked by someone on august 1, 2015. I dont know who it got hacked by but I can't log in and the person who hacked my account verified their email into it and still logs on in my character. Please I need help on how to recover my account. I still know my billing information that I used to buy robux on that account if that helps on recovering it. Please can someone help me I had that account since March 2, 2009.
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KLGA is not online. KLGA
Joined: 19 Apr 2014
Total Posts: 2571
01 Sep 2015 05:52 PM
I suggest sending an email to info@roblox.com
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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 06:11 PM
Ok thanks for the help :) I contacted them I hope I get help soon!
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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 06:39 PM
How long will it take for them to reply back?
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Veraryia is not online. Veraryia
Joined: 05 Apr 2015
Total Posts: 116
01 Sep 2015 06:56 PM
Depends on how many people are in line for help, minimum amount of time 3-4 days and maximum a month.
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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 07:48 PM
Oh okay thanks for the info :D
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Cyortonic is not online. Cyortonic
Joined: 11 Aug 2015
Total Posts: 180
01 Sep 2015 07:51 PM
You didn't need to contact Roblox, all you needed to do was press "Forgot pazz.word"
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LevelBradlee is not online. LevelBradlee
Joined: 24 Sep 2011
Total Posts: 2243
01 Sep 2015 07:54 PM
it takes 1-2 days
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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 08:04 PM
I couldn't cause the guy who took my account changed my email.
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Cyortonic is not online. Cyortonic
Joined: 11 Aug 2015
Total Posts: 180
01 Sep 2015 08:09 PM
Your e-mail still works.
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edward3456alt is not online. edward3456alt
Joined: 02 Aug 2015
Total Posts: 15
01 Sep 2015 08:11 PM
Well for some odd reason it wasn't working for me. I tried like a hundred times and it still didn't work.
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