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Curriculum for Sales Associates

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SonioSony is not online. SonioSony
Joined: 09 May 2009
Total Posts: 33
26 Aug 2015 04:25 PM
Instructors
- Store managers

General information
Description

A Sales associate’s job is to provide help to customers in the store.

Expectations and goals
- The Store Manager is expected to complete the tasks given to him/her by his/hers superior.
- A Sales associate is expected to have:
o Good grammar, that includes capital letter in the start of a sentence AND punctuation.
o Good spelling
o NO 2.0, only default package.
o Endurance to stand and listen for a longer period of time
o Good mood
- A sales associate is expected to provide help to customers.
- A sales associate’s goal is to sell clothing for the group.

Course material
Necessary material
 Needs to learn how to provide help to a customer.
o “Sales associate – providing help”

Obligatory reading
- Sales associate – providing help Book, Sonio Sony

The training program consists of three phases. Contact your trainer for more information about the phases.
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