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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: ROBLOX Crash: An unexpected error occured...

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lostcopyman is not online. lostcopyman
Joined: 25 Feb 2012
Total Posts: 1
23 Jun 2012 06:23 PM
When I try to build from my profile page, I get the following error:
ROBLOX Crash: An unexpected error occured and ROBLOX needs to quit. We're sorry!

I get this after some of the loading windows and right after it attempts to launch the new window. I was albe to recreate the error on my Dad's machine as well.

HELP!
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NickJanuary6 is not online. NickJanuary6
Joined: 11 Mar 2010
Total Posts: 246
23 Jun 2012 06:48 PM
Go to the thing on the bottom left of ur computer, it l,ooks like a window flag thing. Then press control pannel. U will find something similar to Programs or Uninstall Programs.( it varies by computer). Then click on 1 of the different things u have installed but not twice, and press r till u find Roblox or Roblox for (Your name). Click on it twice and press uninstall. Then try to play a game, it will ask u to install roblox. A window will pop up, u install roblox, and its fixed!
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commanderloor is not online. commanderloor
Joined: 29 Dec 2011
Total Posts: 1
30 Jun 2012 07:53 PM
it doesnt work
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Karour is not online. Karour
Joined: 13 Mar 2009
Total Posts: 188
01 Jul 2012 01:58 AM
If re-installing ROBLOX doesn't work, you will just have to wait for it to work again. This has occured to many 5 times in the last 3-4 weeks now, I've tried restarting my computer and uninstalling ROBLOX more than once and nothing worked so I waited and 20-to a few hours later it worked. I believe it's a glitch in the game that will sometimes crash your game. :/ if it's not that then it could just mean your connection to the servers/games/etc are weak or bad.
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cheated is not online. cheated
Joined: 09 Nov 2010
Total Posts: 7073
01 Jul 2012 03:20 AM
[ Content Deleted ]
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Graizer is not online. Graizer
Joined: 16 Jan 2012
Total Posts: 2
12 Jan 2013 02:51 PM
I did it another way but similar,
1. go to the control panel
2. go to uninstall
3. scroll or find roblox, delete all of the programs that have the word 'roblox'
4. go to www.roblox.com/install
5. re-install roblox on that page
6. test it out

(P.S. u may need to do this multiple times.)
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smiley599 is not online. smiley599
Joined: 23 Jan 2010
Total Posts: 21869
12 Jan 2013 04:41 PM
No, no, no.

This will almost certainly have nothing to do with a faulty download or a virus...its just a failure in the servers that need fixing.
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BowserAndy is not online. BowserAndy
Joined: 02 Aug 2011
Total Posts: 3
09 Mar 2013 08:09 AM
u just have to use Mozilla Firefox.
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callofblox is not online. callofblox
Joined: 22 Jul 2008
Total Posts: 35
09 Mar 2013 09:13 AM
I have this too... Only I'm using a Samsung all-in-one. Not a MAC. This is really getting freakin' annoying.
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PersonalInfo is not online. PersonalInfo
Joined: 29 Dec 2009
Total Posts: 1
29 Mar 2013 04:34 AM
IKR i was about to finish building my game then it crashes, i have to start over again.
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sujetLOL is not online. sujetLOL
Joined: 01 Jun 2013
Total Posts: 1
17 Jun 2013 03:51 PM
Thanks, you're very good, I really appreciate it, you be my friend?
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abdi202 is not online. abdi202
Joined: 16 Jul 2011
Total Posts: 5
23 Jun 2013 05:34 AM
never worked tried it
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georgina27 is not online. georgina27
Joined: 05 Dec 2012
Total Posts: 1
01 Oct 2013 11:13 PM
It doesn't work but thnx anyway
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Classicsize is not online. Classicsize
Joined: 25 Oct 2013
Total Posts: 13
27 Oct 2013 12:22 PM
Yeah me too it do Roblox crash -.-
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foreverpower is not online. foreverpower
Joined: 05 Feb 2011
Total Posts: 5578
27 Oct 2013 12:24 PM
This has nothing to do with the roblox servers. Have you reinstalled roblox?
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KINGCALEB306 is not online. KINGCALEB306
Joined: 03 Oct 2013
Total Posts: 34
24 Nov 2013 03:30 PM
i wish someone knew how to get this crash off my computer cause i had it for 3 days i uninstalled then re-installed and it still doesnt work plz help
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eamsaart is not online. eamsaart
Joined: 09 Oct 2008
Total Posts: 7
07 Dec 2013 06:41 PM
You know im starting to hate roblox now! There is errors and glitches throughout the game. When I built a place it crashed on me and I had so much built but I didn't get a chance to save it so when it crashed I didn't get anything done I started from square one! Plus I have a very good computer. It is a gaming computer and it never crashed and plays games very well, my computer is very fast too. It has 2 graphics cards and an overclocked processor and the rest is good. I like the game but the crashes and unexpected errors and very bad algorithms to place party members in a server. Honestly roblox needs to fix all of their problems. If you are reading this right now roblox you are indeed very crappy due to your errors and many other things which I am not going to go into detail but just know this! Im leaving and there is nothing that is going to stop me from spreading bad reviews and giving you a bad game and goodbye!
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JayManLive is not online. JayManLive
Joined: 14 Jan 2012
Total Posts: 217
04 Apr 2014 05:19 PM
Re installing Roblox doesn't help at ALL.

Iv'e had this issue for a while now, and it starts to occur more often. I can't leave Studio open for 30 minutes without getting a "ROBLOX Crash" message!
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mRhAlOaGeNt is not online. mRhAlOaGeNt
Joined: 07 Aug 2012
Total Posts: 9
04 Apr 2014 06:24 PM
This has been happening to me as well. It started last night, so if this is happening to you I would recommend you to use another browser until this "Error Page" is gone. I'm using Google Chrome right now, so I use Firefox. It's the only way...
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JayManLive is not online. JayManLive
Joined: 14 Jan 2012
Total Posts: 217
04 Apr 2014 07:33 PM
I'm using Windows 7.

Also I don't think it's the browser, cause I don't have any problems outside of studio. It only happens when I am in studio, scripting something. The "ROBLOX Crash" message usually pops up when I am editing a script.
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Khaniscool is not online. Khaniscool
Joined: 14 Feb 2013
Total Posts: 6
20 Apr 2014 06:41 AM
If not then delete your temporary internet files. go to internet options then browsing history Then press settings and check delete temporary files. I should work
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Khaniscool is not online. Khaniscool
Joined: 14 Feb 2013
Total Posts: 6
20 Apr 2014 06:42 AM
it may have been a bug
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Confectrix is not online. Confectrix
Joined: 16 Feb 2010
Total Posts: 2660
19 Jun 2014 12:35 AM
Thats what I am getting now

-Thread claimed by Confectrix-
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freza1234 is not online. freza1234
Joined: 05 Oct 2010
Total Posts: 42
21 Feb 2015 05:33 AM
You see, you go to roblox HQ, start a scene and a rant and ta-da you got banned
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AwesomeSean100000 is not online. AwesomeSean100000
Joined: 25 Feb 2014
Total Posts: 6
21 Mar 2015 09:05 PM
I just had this problem yesterday....but I click the close button and then the play button again and then it was working....but I hope nothing happens to my account or my favourite games
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