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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: My account keeps on getting hijacked.

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SkeletorSpell is not online. SkeletorSpell
Joined: 25 May 2015
Total Posts: 25
11 Aug 2015 11:12 PM
My main account, SkySpell, has been hijacked by some user named PanicInParadise. And I've been trying to contact ROBLOX to get help with this but it never works. He just won't stop doing this (yes, he has done it multiple times). I can't switch the email anymore and I can't do anything about it cause nobody listens to my help! What am I suppose to do?
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fireflyrancher is online. fireflyrancher
Joined: 26 Jul 2014
Total Posts: 4080
11 Aug 2015 11:13 PM
change p/w and change email
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masterBlock is not online. masterBlock
Joined: 19 Feb 2008
Total Posts: 26991
11 Aug 2015 11:13 PM
Hi.

If you (or your parent/guardian) purchased a Builder's Club membership on the account you're referring to, please have them contact info@roblox.com from that email address.

If that email address is unavailable, ROBLOX will need to verify your account ownership by other methods. They will be able to reset your account for you via email.
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SkeletorSpell is not online. SkeletorSpell
Joined: 25 May 2015
Total Posts: 25
11 Aug 2015 11:15 PM
@Master

Yes, I have contacted info@roblox.com but it didn't help at all last time.
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masterBlock is not online. masterBlock
Joined: 19 Feb 2008
Total Posts: 26991
11 Aug 2015 11:16 PM
Were you contacting them from the billing email and/or the original email you used when signing up to ROBLOX?
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SkeletorSpell is not online. SkeletorSpell
Joined: 25 May 2015
Total Posts: 25
11 Aug 2015 11:17 PM
The original email.
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masterBlock is not online. masterBlock
Joined: 19 Feb 2008
Total Posts: 26991
11 Aug 2015 11:19 PM
Have you or your parent/guardian purchased a membership on the account before?
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SkeletorSpell is not online. SkeletorSpell
Joined: 25 May 2015
Total Posts: 25
11 Aug 2015 11:20 PM
Yes.
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masterBlock is not online. masterBlock
Joined: 19 Feb 2008
Total Posts: 26991
11 Aug 2015 11:21 PM
Please have them contact info@roblox.com from the email they provided when purchasing that membership. ROBLOX usually likes to hear from the billing email versus the original email.
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SkeletorSpell is not online. SkeletorSpell
Joined: 25 May 2015
Total Posts: 25
11 Aug 2015 11:22 PM
Alright. I'll try.
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