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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Billing issues @ moderators

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Robometabot is not online. Robometabot
Joined: 25 Jun 2009
Total Posts: 171
05 Aug 2015 11:59 AM
I bought builders club and 800 robux using my iTunes account in the Roblox app and I have not received it yet. I purchased it yesterday afternoon and it billed my iTunes account but nothing yet. I can email a mod a picture of my apple receipt if that is needed. Thanks.
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Dotty128 is not online. Dotty128
Joined: 09 May 2009
Total Posts: 4436
05 Aug 2015 12:00 PM
Next time don't buy BC on mobile, its been buggy for a while now.

Just wait a bit and if you don't get it email roblox.
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Solidize is not online. Solidize
Joined: 23 Aug 2013
Total Posts: 43340
05 Aug 2015 12:00 PM
Buying off itunes is dumb and always glitches
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SlingshotJunkie is not online. SlingshotJunkie
Forum Moderator
Joined: 14 Feb 2013
Total Posts: 12054
05 Aug 2015 12:01 PM
Please email info@roblox.com for help with billing.
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VisageOfAdr is not online. VisageOfAdr
Joined: 07 Feb 2013
Total Posts: 1440
05 Aug 2015 12:02 PM
Same thing happened to me a few days ago. I solved mine by removing a jailbreak tweak.

Your phone jailbroken? If not, then I don't know how to help. Sorry.



motto.jpg not found
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Robometabot is not online. Robometabot
Joined: 25 Jun 2009
Total Posts: 171
05 Aug 2015 12:16 PM
It charged my account so it's definitely nothing to do with jailbreak. The only tweaks I have on there are lockscreen tweaks and themes.
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Robometabot is not online. Robometabot
Joined: 25 Jun 2009
Total Posts: 171
05 Aug 2015 12:17 PM
@slingshotjunkie, How long should it take for them to reply? I emailed them twice, once yesterday and once today. I tweeted at them telling them that I emailed asking about it and haven't gotten a response and they replied with, "We'll be happy to help you by emailing us at info@roblox.com"... I already did.
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Calormene is not online. Calormene
Joined: 31 Jul 2013
Total Posts: 81
05 Aug 2015 01:42 PM
Should take not very long, hopefully.
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midtownmadness23 is not online. midtownmadness23
Joined: 19 Aug 2013
Total Posts: 377
05 Aug 2015 01:44 PM
Well mods aren't online very often, but we cannot do anything except telling you to email info@roblox.com.
Good luck!
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yio12 is not online. yio12
Joined: 09 Jun 2012
Total Posts: 125
05 Aug 2015 01:45 PM
Mods can help its nice to send roblox a message with proof
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muhammeddeader is not online. muhammeddeader
Joined: 14 Mar 2014
Total Posts: 119
05 Aug 2015 04:22 PM
Buy builders club first then you can buy 1000 robux for the same price as 800 robux.

And buying from iTunes is not buggy, I use it everytime for my bc and robux.
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Robometabot is not online. Robometabot
Joined: 25 Jun 2009
Total Posts: 171
05 Aug 2015 06:59 PM
And nothing happens? I went back on the app and purchased 99c worth of robux... and guess what. Money's gone and I still have nothing.
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Strobing is not online. Strobing
Joined: 21 Aug 2008
Total Posts: 671
05 Aug 2015 07:03 PM
It's probably processing, if you were charged, you should email info@roblox.com
If your account wasn't charged, then just wait, it's probably just processing.



~ Strobing
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lloydgoldenpower is not online. lloydgoldenpower
Joined: 18 Dec 2012
Total Posts: 517
05 Aug 2015 07:47 PM
Try emailing roblox at info@roblox.com , they'd be happy to help you.
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