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ROBLOX Forum » Roblox » Help (Technical Support and Account Issues)
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Re: Even [ROBLOX Help] can't help me with this!

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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
29 Jul 2013 11:54 AM
I am trying this on both browsers of mine (Chrome and IE). I tried what they suggested which was to delete temporary internet files and/or add exception to firewall then install, but on IE: It opens another tab and does the same thing over. Chrome: Installs and either opens the Player or another tab. When I am in Player and try to play a game it gives me an error message and would look as if game is loading, but it isn't and doesn't load at all. This is really annoying and is reducing my chances of playing ROBLOX on this computer and my only personal laptop.

I'm gonna find the error message from a topic that I started some time ago earlier this month and post it soon.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
29 Jul 2013 11:58 AM
Error Updating: TypeError: Unable to get property 'Update' of undefined or null reference
This error appears when I try to play a game straight from the ROBLOX Player.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
29 Jul 2013 12:28 PM
No one has an idea what this is or how to fix it?
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NetStart is not online. NetStart
Joined: 27 Jul 2013
Total Posts: 416
29 Jul 2013 12:29 PM
Reset IE do default image
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
29 Jul 2013 01:18 PM
I did.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
29 Jul 2013 09:30 PM
So I actually manage to finally delete the appdata ROBLOX folder. This was after I uninstalled ROBLOX Player and Studio.

I reinstalled ROBLOX thus creating a newly created Program Files ROBLOX folder and a ROBLOX folder in local of appdata.

I installed it from IE, but when it was finished it opened a new window in IE and pressed play, it told me to install it (AGAIN!)

I uninstalled it and tried installing it from Chrome, but it did the same thing by opening a new window in IE. When I press ROBLOX Player from my desktop it takes me to IE.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 08:55 AM
I believe I fixed the 'update' reference error, but I still have this problem (one post up) ^
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
30 Jul 2013 08:57 AM
Make sure you have set Google Chrome as the default browser. Or just simply go to Chrome and type Roblox.com. I always do that.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 09:10 AM
"Google Chrome cannot determine or set the default browser."
What!?
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 09:12 AM
Nevermind... All it took were a few refreshes
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MicroSpecV is not online. MicroSpecV
Joined: 27 Jun 2012
Total Posts: 1978
30 Jul 2013 09:12 AM
Oh bugger. Tried Mozilla Firefox?
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darthvader65 is not online. darthvader65
Joined: 25 Jun 2008
Total Posts: 1611
30 Jul 2013 09:34 AM
This is probably a dumb question to ask, but, have you restarted your computer?
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 10:45 AM
I set chrome as default browser, unistalled ROBLOX, cleared the browsing data, restarted computer, installed ROBLOX, and now it is doing the same exact thing as IE did. Everytime I try to play a game, it tells me to install it and once I do it opens a new Chrome tab and does the same thing over and over and over again!

It says "Could not load Roblox Launcher Plugin." <- I already looked this up and that is why I uninstalled Roblox and cleared the browsing data...
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 03:53 PM
I have seen many cases of the above ^^^. I was just wondering if there is a fix or a temp fix that I could use.
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tvshok is online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
30 Jul 2013 04:00 PM
Dang that sounds like a gigantic bug. Im sorry but your choices are to: Stop playing roblox places/games or if it means much to you get a new computer if you can afford a new one
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 04:10 PM
I believe I got rid of the 'update' reference null bug. It's just the problem I am having when I open ROBLOX Player, it just opens a new tab of my default browser that when I try to play a game it tells to install ROBLOX. And when I do, it opens ANOTHER tab and makes me install it OVER AND OVER again!

My younger brother has an identical laptop and hasn't been playing ROBLOX on it lately, so whenever I need to or feel like it I can ask to get on his laptop.
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
30 Jul 2013 08:27 PM
From now on, I will be using my brother's computer to play the games on Roblox. I will use my computer to run Roblox studio.
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tvshok is online. tvshok
Joined: 19 Dec 2010
Total Posts: 9603
01 Aug 2013 10:54 PM
Good choice
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Assault786 is not online. Assault786
Joined: 05 Jul 2013
Total Posts: 23
30 Nov 2013 02:49 PM
Try this.

Go on ROBLOX Studio. Go on the games section. Try it from there.






Cookies
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Assault786 is not online. Assault786
Joined: 05 Jul 2013
Total Posts: 23
21 Oct 2014 12:07 PM
Im guessing that helped?

Lol old thread but I don't care!! U WOT M8




Cookies
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ZaxelDaxel is not online. ZaxelDaxel
Joined: 08 Jun 2013
Total Posts: 97
29 Mar 2015 11:13 PM
that happened to me toó u have to reset ur computer memory (restore it from 0%) but before u do that save the things u dont wanna loose after cleaning and leaving it like a new pc later the first thing u will make after that its install roblox and play a random game BUT NEVER delete the roblox folder that will dificult more the problem

another option
change ur internet ip or buy another pc
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johnspartan117 is not online. johnspartan117
Joined: 01 Jan 2008
Total Posts: 3124
02 Apr 2015 08:32 PM
Do not resurrect dead threads...

I already have this settled.
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chekpot is online. chekpot
Joined: 22 Nov 2011
Total Posts: 4
26 Jul 2015 12:16 PM
I have the same problem :L
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NubbinsFrost is not online. NubbinsFrost
Joined: 22 Nov 2011
Total Posts: 1050
26 Jul 2015 12:42 PM
Same problem.
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cutie54329 is not online. cutie54329
Joined: 18 Aug 2011
Total Posts: 2
01 Oct 2015 04:01 PM
I have the exact same problem, and what ever i do nothing works.
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