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Re: smh customer service team

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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 02:46 AM
Maddox,
Hello there,

Thank you for contacting us.

To assist you further with this account, we will need to verify ownership. Please verify ownership by following the directions below:

- Contact us via email from the original email address added to the account. If you have access to the account email address, you can use our reset pw feature here to reset account.

Please note: we may request a specific method of verification or further account details to ensure we are providing information solely to the account owner.

If you are sending in a new email, please help us assist you more expediently by including this ticket number and your username.

Sincerely,
Maddox
Customer Service
ROBLOX


Wtf I don't use that email account anymore and the message confuses me a tad bit.
Your damn reset pass thing doesn't work it's bs i don't get the message saying to reset pass so shame.
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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 02:55 AM
Bump
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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 02:57 AM
B2
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InfinitelyHannah is not online. InfinitelyHannah
Joined: 22 Sep 2012
Total Posts: 6574
15 Jul 2015 02:59 AM
did you account get stolen
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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 03:01 AM
No as of 7/3/15 the pass was changed but it's impossible for an account that's banned for its pass to be changed and I'm mostly a mobile player so if that has anything to do with it plz tell me.
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3ZD is not online. 3ZD
Joined: 09 Jun 2014
Total Posts: 10253
15 Jul 2015 03:07 AM
@El
They did the exact same thing to my blackbanded account. The next day I couldn't login.
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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 03:09 AM
Wow
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3ZD is not online. 3ZD
Joined: 09 Jun 2014
Total Posts: 10253
15 Jul 2015 03:09 AM
I searched the name up and it appears I'm banned.
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ElKurt is not online. ElKurt
Joined: 05 Jul 2015
Total Posts: 384
15 Jul 2015 03:10 AM
Some guy Erik unbanned me and I told about pass and he said this go to info at roblox
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